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Power NI: Northern Ireland electricity tariffs and standing charges

Which Power NI plan suits my home? What does a standing charge actually pay for? Can I save money by paying a different way?

Power NI's plans, standing charges and unit rates sit side by side, so you can compare what each one costs, see how top-ups work on a keypad meter, and check the discount for managing your account online.

A small tabletop arrangement showing a blank quarterly electricity bill and envelope beside a stack of coins and a small model solar panel, representing a household bill and the export payment for its own generation.
In this guide
  1. No Fixed Contracts
  2. Which Plan Fits
  3. Standing Charges And Rates
  4. Keypad Prepayment
  5. Direct Debit Discounts
  6. Export Tariff
  7. Moving Home And Switching
  8. Help If You Struggle To Pay

Power NI is the largest electricity supplier in Northern Ireland, and its tariff structure is unlike anything on the Great Britain market. There are no fixed term contracts and no exit fees, so a household can switch or swap tariff at any point without penalty1. The company's standard Home Energy tariff is the default, and the Eco Energy tariff costs the same as the standard rate while sourcing the equivalent of all electricity from renewable sources2.

The figures that matter for a Northern Ireland household are these. The Consumer Council's price comparison table puts Power NI Standard at £1,093 a year using 3,200 units, and Power NI Monthly Direct Debit at £1,049 on the same basis, both dated 18 September 20263. On Economy 7, the Power NI Standard Rate unit price is 39.650p per kWh, falling to 38.860p with online billing4. The online account discount is 4% off the standard rate for Monthly Direct Debit customers and 2.5% for Quarterly Direct Debit customers5.

Northern Ireland runs its own electricity market, separate from the Great Britain price cap, and Power NI's tariffs are approved through the Utility Regulator rather than set by the Ofgem cap that governs suppliers in England, Scotland and Wales6. That separation is the single most important thing to understand about a Power NI bill: the numbers on it are not comparable line for line with a British Gas or Octopus quote, and the standing charge structure differs too.

Power NI tariffs: no fixed contracts, no exit fees

Power NI does not sell fixed term contracts. The company states plainly that it does not tie customers down to a contract, and that the flexibility to switch or swap means a household can always be on the tariff that suits it1. There is no exit fee and no hidden charge for switching, and the same terms apply to the Eco Energy tariff, which carries no contracts, tie-ins or exit fees2.

That structure has a direct consequence for how a household manages its bill. In Great Britain, a fixed tariff locks a unit rate for a set period and charges an exit fee if the household leaves early. In Northern Ireland, the Power NI rate can move when the Utility Regulator approves a change, and the household can leave at any time without cost. The trade-off is that there is no fixed price to shelter behind when wholesale costs rise.

The tariff range itself is small. The standard Home Energy tariff is the default for credit meter customers, Eco Energy is the green variant at the same price, and Microgen is the export arrangement for households with their own generation2. Pay as you go customers use the Keypad tariff, which has its own top-up mechanics and its own price change process7.

For a household thinking about energy independence, the absence of a contract cuts both ways. It removes the lock-in that keeps a household tied to a supplier, but it also means the price is not fixed, so the household carries the wholesale risk rather than the supplier. The only way to reduce exposure to that risk is to reduce consumption or generate some of the electricity on site.

Standard, Eco-Energy and Microgen: which plan fits which home

The choice between Power NI's tariffs is narrower than the range of products on the Great Britain market. Eco Energy costs the same as the standard Home Energy tariff, and the same discounts apply depending on how the household pays2. The difference is the sourcing: Power NI states it will source the equivalent of all the electricity from renewable sources, and the upgrade to Eco Energy is at no extra cost1.

That makes the decision straightforward for most households. A home on the standard tariff that wants a green supply can move to Eco Energy without paying more, and the payment discounts follow the same rules. The tariff is not a different price, it is a different label on the same supply, backed by renewable sourcing arrangements.

Microgen is the third element, and it is not a supply tariff in the ordinary sense. It is the route by which a household with its own generation, typically solar panels, is paid for electricity exported to the grid. The rate is set separately and approved by the Utility Regulator each year, which is covered below.

TariffWhat it isPrice position
Home Energy (standard)Default credit tariff£1,093 a year at 3,200 units3
Eco EnergySame price, renewable sourcingSame as standard, same discounts2
MicrogenExport payment for own generation9.64p per kWh2
KeypadPay as you go prepaymentTop-up by website or app1

A household on a bill pay meter with no generation has two real choices, standard or Eco Energy, and they cost the same. A household with solar has a third: the export tariff, which turns the roof into a small income stream rather than only a saving.

A paper household electricity bill lying on a kitchen table, its layout showing a standing charge line and a unit rate line as separate entries, with a plain colour band marking an online account discount shown as a reduction against the standard rate.
A Power NI bill separates the standing charge from the unit rate, and the discount appears as a reduction on the standard rate. Image: Illustration

Standing charges and unit rates: how the bill is built

A paper quarterly electricity bill lying on a kitchen table beside a household electricity meter, the bill showing a plain colour band for the standing charge section and a separate band for the unit rate usage section, all content as blank lines and blocks with no readable figures.
A quarterly electricity bill for a home

A Power NI bill is built from a standing charge and a unit rate, the same two-part structure used across the UK. The standing charge is a fixed amount quoted in pence per day, and it covers the supplier's fixed costs, including the supply of electricity through the distribution and transmission network and metering services8. It is charged each quarter as part of the quarterly electricity bill8.

The important detail for Power NI customers is which tariffs carry a standing charge. Power NI states that for customers on its Home Energy tariffs there is no additional standing charge applied to the tariff9. Economy 7 and Electric Vehicle tariffs do have a separate daily standing charge, billed quarterly along with electricity usage9. Standing charges also apply to Business and Farm tariffs9.

That is a meaningful difference from the Great Britain market, where a standing charge applies to essentially every domestic tariff and has risen sharply. Ofgem's benchmark for the Northern region under the price cap from 1 July to 30 September 2026 is a £223.48 standing charge and an £824.03 annual bill at 2,500 kWh on a single-rate tariff, or a £220.70 standing charge and £986.44 at 3,400 kWh on a multi-rate tariff10. Those are Great Britain figures and do not govern Power NI, but they show how large a standing charge has become elsewhere.

The unit rate is where the consumption cost sits. On Economy 7, the standard rate unit price is 39.650p per kWh and the online billing rate is 38.860p per kWh4. The Consumer Council's comparison table gives the annual figures that follow from those rates: £1,093 for Standard and £1,049 for Monthly Direct Debit, both at 3,200 units3.

For a household, the absence of a standing charge on the standard tariff matters most at low consumption. A home that uses very little electricity pays nothing for the privilege of being connected beyond the unit rate, which is the opposite of the position under a no-standing-charge tariff in Great Britain, where the first two units each day are charged at a much higher rate11. The structure of a Power NI bill is therefore closer to a pure consumption charge than most British tariffs, and the way to reduce it is to reduce units used.

Keypad prepayment: top-ups, price change codes and registration

Keypad is Power NI's pay as you go product, and it works through a code rather than a card or a smart meter app. A household tops up the keypad using the Power NI website or app, and the top-up produces a Powercode, usually a 20-digit number, which is entered at the meter7. The company describes the website and app as the route for control and convenience1.

There is a reward for topping up that way. Keypad customers can take up the Keypad Reward by topping up online or through the Power NI App, which gives £1 free on a £50 top-up7. That is a small but concrete return on using the digital route rather than a retail outlet.

The price change process is the part that catches people out. When electricity prices change, a top-up produces a special 40 or 60-digit Powercode instead of the usual 20-digit one7. That longer code carries the new price into the meter. From 1 July 2026, any credit already on a Power NI Keypad is charged at the new rate once the customer enters the 40-to-60-digit price change code, and the new electricity price for Keypad customers applies from that date7.

For a household, Keypad is the clearest form of prepayment dependence. The supply stops when the credit runs out, the household has to keep the meter fed, and the price change mechanism depends on the household entering a code correctly. The reward scheme and the app top-up reduce the friction, but the underlying position is that the household manages its own credit rather than receiving a bill after the event.

A wall-mounted Power NI Keypad prepayment electricity meter with a small isometric figure pressing keys to enter a long Powercode, shown as a plain strip of blank digit blocks, with the meter display lit.
Keypad credit is loaded by entering a Powercode at the meter, and a price change lengthens that code. Image: Illustration

Discounts: Direct Debit plus the online account's 2%

Power NI's discount structure rewards two things: paying by Direct Debit and managing the account online. Online account customers with Monthly Direct Debit get 4% off the Power NI standard rate, and online account customers with Quarterly Direct Debit get 2.5% off the standard rate5. On top of that, those customers receive a further 2% off the standard rate, capped at £5 per quarter, equivalent to £20 a year5.

The online billing figures published separately give the same structure with the caps stated in pounds. Online billing customers with Monthly Direct Debit get 4% off the standard rate, up to £10 per quarter, equivalent to £40 a year, and online billing customers with quarterly Direct Debit get 2.5% off the standard rate, up to £6.50 per quarter, equivalent to £26 a year6. Both sets of figures describe the same discount ladder, and the caps are what limit the benefit for a high-usage household.

Payment methodDiscount off standard rateCap
Online account, Monthly Direct Debit4% plus a further 2%£5 per quarter, £20 a year5
Online account, Quarterly Direct Debit2.5% plus a further 2%£5 per quarter, £20 a year5
Online billing, Monthly Direct Debit4% plus a further 2%£10 per quarter, £40 a year6
Online billing, Quarterly Direct Debit2.5% plus a further 2%£6.50 per quarter, £26 a year6

The practical effect is visible in the Consumer Council's comparison. Power NI Standard costs £1,093 a year at 3,200 units, while Power NI Monthly Direct Debit costs £1,049 on the same consumption, a difference of £443. That gap is the discount working through the bill, and it is the reason the payment method matters as much as the tariff choice for a household trying to hold its bill down.

The discount is not a loyalty scheme in the ordinary sense. It is a price reduction conditional on how the household pays and where it manages the account, and it can be lost if the payment method changes. Power NI also runs Power NI Perks, offering deals and discounts from brands and retailers as a thank-you to customers1, but that sits outside the tariff and does not affect the unit rate.

Export tariff: 9.64p/kWh, approved by the Utility Regulator each year

A household with its own generation, typically solar panels, can be paid for electricity exported to the grid through Power NI's Microgen export tariff. The rate is 9.64p per kWh, and it is approved by the Utility Regulator each year2. That annual approval is the key feature: the rate is not set by the supplier alone and is not fixed for the life of an installation.

The comparison with Great Britain is stark. Feed-in Tariff export rates there are currently around 5 to 7p per kWh, fixed but rising in line with inflation12. The Power NI rate of 9.64p per kWh is higher, though the two are set under different arrangements and the Northern Ireland rate is reviewed annually rather than indexed.

For a household weighing energy independence, the export tariff is the point at which a Power NI customer stops being purely a consumer. A solar installation reduces the units bought at the unit rate and earns 9.64p per kWh on what is exported2. The household remains connected to the grid and to Power NI for the periods when generation is short, so the dependence is reduced rather than removed. The rate being approved annually also means the export income is not guaranteed at 9.64p beyond the current approval period.

Aerial view of solar panels installed on the slate roof of a white house in the countryside
Aerial view of solar panels installed on the slate roof of a white house in the countryside. Image: Power NI

Moving home, closing an account and switching

A simplified isometric figure stands at an electricity meter on an interior wall of a home, reading the display and writing the reading on a notepad, with a cardboard moving box nearby to show the move out.
Taking a final meter read when moving

Moving house with Power NI requires a specific set of information, and the company splits it between the old address and the new one. For an existing customer moving, Power NI asks for the account number and Meter Point Reference Number or Keypad Premise Number for the existing address, the new address with its MPRN or KPRN and the moving in date, a final meter read if the old property has a bill pay meter, an opening meter read if the new property has one, and bank details if the new property has a bill pay meter7.

Closing an account is simpler. Power NI asks for the date you are moving out, a closing meter read if the property has a bill pay meter, and a forwarding address8. The company confirms the move has been processed by emailing a confirmation that the account has been closed8. If the property being moved to is registered with another electricity supplier, Power NI asks to be contacted so the transfer can be arranged8.

The final bill timing is not settled in the published guidance. One Power NI support article describes a final bill around 5 working days after the account has been closed, while another refers to up to 8 weeks after a switch.

Switching away from Power NI carries no exit fee and no hidden charge1. The Consumer Council publishes an electricity price comparison table for Northern Ireland households weighing suppliers3, and the practical steps are the same as anywhere else: take a final reading, give the new supplier the MPRN or KPRN, and let the transfer complete. A household with solar panels can switch supplier and keep the export arrangement, though the terms of the new supplier's export tariff need checking12.

Support if you struggle to pay: payment plans and vulnerable customer services

Northern Ireland households in difficulty have a specific set of routes. The government's advice service states that suppliers can refer customers who are struggling to pay to organisations like Advice NI, which offers free, independent debt advice13. Beyond referral, a supplier can agree a payment plan, a payment break or reduction, review payments and debt repayments, and give access to hardship funds14.

The wider support options available through suppliers include affordable repayment plans, hardship funds and grants, debt write-off schemes, energy efficiency support, and emergency credit or payment assistance15. The Energy Ombudsman lists a review of payments and debt repayments, payment breaks or reductions, more time to pay, access to hardship funds, energy saving advice and the Priority Services Register as the things a supplier can put in place16.

For Northern Ireland specifically, NI Energy Advice provides referrals to energy grants and other sources of help17. Northern Ireland Electricity Networks runs a Critical Care information service for vulnerable customers18, and its power cut advice line is the same 03457 643 643 number used for urgent meter faults19. The Priority Services Register, which is a GB arrangement, offers income and benefit support, energy and tariff advice, energy efficiency help, grant and heating solutions, ways to save advice, and health and wellbeing support20.

For a household in arrears, the sequence that matters is: contact the supplier before the debt builds, ask for a payment plan or a review of payments, and ask about hardship funds and the Priority Services Register. The support exists, but it is not applied automatically, and the household has to ask. A household that does nothing is the one that ends up on a repayment arrangement it did not choose.

Sources20 cited
  1. Power NI electricity tariff, Power NI, 2026-09-20
  2. Eco Energy tariff, Power NI, 2026-09-20
  3. Electricity price comparison table, Consumer Council, 2026-09-18
  4. Economy 7, Consumer Council, 2026-09-18
  5. Online account discount, Power NI, 2026-09-20
  6. Viewing your bill online, Power NI, 2026-09-20
  7. Services for prepayment meter customers, Power NI, 2026-09-20
  8. I'm moving house, what do I need to do?, Power NI, 2026-09-20
  9. What is a standing charge?, Power NI, 2026-09-20
  10. Energy price cap levels, 1 July to 30 September 2026, Ofgem, 2026
  11. Should I get a no standing charge tariff?, Uswitch, 2026-08-26
  12. Can I switch supplier if I have solar panels?, Uswitch, 2026-06-04
  13. Advice if you're struggling to pay your energy bills, nidirect, 2026-09-17
  14. Get help with your energy bills, Ofgem, 2026
  15. Worried about your energy bills, Energy Ombudsman, 2026-03-24
  16. Energy saving grants in your area, nidirect, 2026-09-17
  17. Power cut advice, NIE Networks, 2026-09-20
  18. Power cut help, NIE Networks, 2026-09-20
  19. Standing charges, National Energy Action, 2026-04-28
  20. Energy price cap explained, Welsh Government, 2026

Questions

Answers here, and more on their own pages.

How do I contact Power NI, and what are the phone line hours?

Power NI's phone lines are open Monday to Friday, 9am to 5pm. Top-ups by telephone are available at any time, 24 hours a day. The company also handles account queries through its online account and myPower NI app, and moving-house requests can be started online. For an urgent meter fault, the number to call is Northern Ireland Electricity Networks on 03457 643 643.

What is the emergency number for an urgent meter fault?

Urgent meter faults and power cuts are handled by Northern Ireland Electricity Networks, not by Power NI. The helpline number is 03457 643 643, and it can also be reached through the NIE Networks website, WhatsApp or Facebook. If you see electricity lines that are down or causing significant risk to the public, call 999 instead.

How do I retrieve a Keypad top-up code I paid for but did not receive?

A Keypad top-up produces a Powercode, usually a 20-digit number, which is entered at the meter. If a top-up code has not arrived, Power NI's prepayment code of practice sets out how the company handles lost or missing codes, and the quickest route is to contact Power NI directly with the payment details so the code can be reissued.

How do I check my account balance?

The tariff you are on is shown in the top right section of your bill or in your online account. Balance and payment information sits in the same online account, and Keypad customers can check credit at the meter itself. Power NI's online account also carries billing history, meter reading windows and the discount position on the account.

When can I submit a meter reading, and what happens if I miss the window?

A meter reading can be submitted online when the meter reading window is open. If the window has closed, Power NI's bill estimator tool can be used to estimate the next bill instead. Missing the window does not stop a reading being accepted later, but it may mean the next bill is based on an estimate rather than an actual read.

Can I get a refund of credit on my account?

Yes. Power NI's process is to contact the company and it will review the account. Refunds are not automatic, so a request has to be made. Where the account is in credit because of a Direct Debit set too high, the review covers both the balance and the ongoing payment amount, and any refund is returned through the original payment route.

What do I need to do when moving out of a Power NI property?

Power NI asks for the date you are moving out, a closing meter read if the property has a bill pay meter, and a forwarding address. The account is then closed and confirmed by email. If the property you are moving to is registered with another electricity supplier, Power NI asks to be contacted so the transfer can be arranged.

How do I close or transfer the account of a customer who has died?

Power NI handles bereavement cases through its customer service team rather than an automated process. The account is closed or transferred once the company has been notified, and confirmation is sent by email when the move has been processed. Documents such as a death certificate and a final meter reading are normally requested before the balance is settled.

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