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Power NI: electricity supply in Northern Ireland

What does Power NI charge, and can I switch without a fee? Is it the only supplier whose prices the regulator checks? What happens to my account when I move?

Compare tariffs, contracts and green options, see how bills, Direct Debit and prepayment codes work, and check the help available if money is tight, plus solar, batteries and EV charging.

A small tabletop arrangement showing a domestic electricity bill moment: a blank folded bill and envelope beside a house key and a few coins, with a small model of a detached house and a green leaf resting on the paperwork, all on a plain kitchen table in daylight.
In this guide
  1. Power NI at a Glance
  2. Tariffs and Contracts
  3. Utility Regulator Scrutiny
  4. Microgen and Export
  5. Bills and Payments
  6. Moving In and Out
  7. Help Paying Your Bill
  8. EV Chargers and Solar

Power NI is one of five electricity suppliers operating in Northern Ireland, alongside SSE Airtricity, Click Energy, Budget Energy and Electric Ireland1. It is the only price-controlled electricity supplier in Northern Ireland, and the only one whose household tariffs are scrutinised and validated by the independent Utility Regulator2. That regulatory position is the single most important fact about the company for a householder: it means domestic unit prices move through a review process rather than at the supplier's discretion.

The Northern Ireland market is structurally separate from Great Britain. There is no price cap of the kind Ofgem operates across England, Scotland and Wales; instead the Utility Regulator regulates energy suppliers and sets the equivalent of the price cap4. Power NI's most recent published review produced a 4% increase in its residential unit price, effective 1 October 2025, approved by the Utility Regulator and applying to domestic customers only3.

For a household, Power NI offers no fixed-term contracts, no exit fees and the option of 100% green energy tariffs5. That combination, a regulated tariff with no lock-in, is unusual in the wider UK market and shapes how a Northern Ireland household should think about switching, budgeting and independence.

A dusk street scene of a row of Northern Ireland terraced houses with warm lit windows, and on the nearest house an external electricity meter cabinet on the outside wall with its door open showing a meter inside.
Power NI supplies domestic electricity across Northern Ireland, a market separate from Great Britain. Image: Illustration

Power NI at a glance: who they are and who they supply

Power NI supplies domestic and business electricity across Northern Ireland. The supplier list for the province is short: Power NI, SSE Airtricity, Click Energy, Budget Energy and Electric Ireland1. A separate listing names Budget Energy, Power NI, SSE Airtricity, Click Energy and Share Energy, and notes that the list of suppliers may change7. The two lists differ on the fifth name, which is a reminder that the Northern Ireland market is small enough for entries to move.

The company's own framing of its position rests on regulation. Power NI states it is the only electricity supplier in Northern Ireland with household tariffs scrutinised and validated by the independent Utility Regulator2. Its September 2025 tariff announcement repeats the point: Power NI is the only price-controlled electricity supplier in Northern Ireland3.

That matters because the Northern Ireland market does not have a price cap in the GB sense. The Utility Regulator regulates energy suppliers and sets the equivalent of the price cap4. The Energy Saving Trust describes the Northern Ireland arrangement as a tariff review process overseen by the Utility Regulator, rather than the cap mechanism used in England, Scotland and Wales8. For a household, the practical difference is that the regulated element applies to one supplier's domestic tariffs rather than to a market-wide ceiling.

Consumption in Northern Ireland is measured separately. The domestic electricity consumption indicator for the province is sourced from the Department for Energy Security and Net Zero (Northern Ireland), and electricity meters are classified as domestic meters based on their tariff type9. That definitional point matters when comparing Northern Ireland usage figures with GB ones: the classification follows the tariff, not the property.

For a household's energy independence, Power NI represents the conventional position: a regulated, grid-connected supply relationship with no generation of your own and no storage. The regulation reduces price risk relative to an unregulated supplier, but it does not reduce dependence on the grid, on imported fuel for generation, or on the single supplier relationship itself.

Tariffs and contracts: no fixed term, no exit fees, 100% green options

A domestic electricity meter on an inside wall of a home with a single green leaf resting against it, suggesting a household's choice of a 100% green energy tariff plan.
A green energy tariff choice for your home

Power NI's contract terms are unusually permissive. The company states it has a range of tariffs with no fixed-term contracts, no exit fees and the option for 100% green energy5. Its tariff page repeats both points: no fixed contracts, with customers able to switch or swap tariffs, and no exit fee or hidden charges for switching2.

The practical effect is that a Power NI household is not locked in. There is no termination charge to weigh against a better offer elsewhere, and no contract end date to track. That is a meaningful difference from the GB market, where fixed-term tariffs with exit fees are common.

The green option is a tariff choice rather than a change to the physical supply. A 100% green energy plan is one of the plans Power NI lists5. What a green tariff does and does not guarantee about the electricity actually delivered is a separate question, covered in green energy tariffs.

On price, the published change is the 4% residential unit price increase effective 1 October 2025, approved by the Utility Regulator and applying to domestic customers only3. Other preserved tariffs may vary, so the 4% figure should not be read as applying to every Power NI domestic tariff.

FeaturePower NI position
Fixed-term contractNone5
Exit feeNone5
Hidden switching chargesNone stated2
Green option100% green energy plans available5
Tariff switchingCustomers can switch or swap tariffs2
Last unit price change4% increase, effective 1 October 20253

For independence, the absence of a fixed term cuts both ways. It removes the penalty for leaving, which strengthens a household's position, but it also means the tariff is not a hedge: a variable or regulated tariff moves with the review, and there is no fixed-price period to shelter in.

What the Utility Regulator's scrutiny means for household tariffs

The regulatory arrangement is the defining feature of Power NI's domestic offer. Power NI states it is the only electricity supplier in Northern Ireland with household tariffs scrutinised and validated by the independent Utility Regulator2. Its September 2025 announcement confirms the tariff change was approved by the Utility Regulator and applies to domestic customers only3.

The wider Northern Ireland framework is described by the Energy Saving Trust: rather than a price cap, there is a tariff review process that the Utility Regulator oversees8. The Utility Regulator regulates energy suppliers and sets the equivalent of the price cap4. So the mechanism differs from GB even where the intent, protecting households from unjustified price moves, is similar.

What this means in practice is that a Power NI domestic tariff change arrives with a published effective date and a regulator's approval behind it. The most recent example is the 4% residential unit price increase effective 1 October 20253. A household can therefore expect price changes to be announced rather than applied silently, and to be justified through a review.

The limit of the protection is worth stating plainly. Regulation constrains the tariff; it does not control the wholesale cost of the electricity, the network charges that sit within the bill, or the household's own consumption. Nor does it extend to the other four suppliers in the market, whose tariffs are not price-controlled in the same way. A household comparing Power NI with SSE Airtricity, Click Energy, Budget Energy or Electric Ireland is comparing a regulated domestic tariff against unregulated ones, which is a different comparison from brand against brand. The Northern Ireland market as a whole is covered in energy suppliers in Northern Ireland, and the Consumer Council's switching guidance is a separate route to the same decision11.

For independence, regulation is a partial shield. It reduces the risk of an arbitrary price move on the regulated tariff, but it leaves the household dependent on the regulated review outcome, on the grid, and on the fuel mix behind the supply.

Microgen and export: selling electricity back to the grid

Blue polycrystalline solar panels installed on a terracotta-tiled roof under a blue sky with power lines behind
Solar panels on a tiled roof with power lines behind Image: Sunsave

A household that generates its own electricity in Northern Ireland can sell surplus back. The official position on micro-combined heat and power states that Power NI will buy back electricity which is spilled onto the grid, but at a cost which is below the supply cost12. That single sentence sets the economics: export is possible, and it is paid at less than the retail rate.

The general principle applies across technologies. Independent guidance states that domestic and business customers can sell any electricity they do not need back to the grid13. For small-scale wind, official guidance says any unused or excess electricity can be exported to the grid and sold to the local electricity supply company14. For solar, the Energy Saving Trust states that surplus can be sold back to the grid through the Smart Export Guarantee15.

Power NI's own export arrangement is specific: it offers an annual fixed price for export generators up to 50 kW16. That is a fixed price set annually rather than a market-linked rate, and the 50 kW ceiling places it well above typical domestic generation.

Export routePosition
Power NI buybackBuys back spilled electricity, at a cost below the supply cost12
Power NI export schemeAnnual fixed price for export generators up to 50 kW16
Solar surplusSold back through the Smart Export Guarantee15
Small-scale windExcess exported and sold to the local supply company14
General domestic and businessSurplus can be sold back to the grid13

Larger connections run through the network operator. Northern Ireland Electricity Networks handles connections for businesses or farms, and for solar, wind and other generation17. That is the route for anything beyond a domestic-scale installation.

For independence, export is a partial offset rather than a substitute for supply. A household that exports is still buying its electricity from a supplier and still dependent on the grid for both import and export. The buyback price being below the supply cost means the value of self-generation lies mainly in what it displaces, not in what it sells.

Bills, payments and Direct Debit explained

Power NI's monthly Direct Debit is calculated on historical energy use to forecast costs for the next 12 months for existing customers, or on property details for new customers18. That forecasting basis explains why a Direct Debit amount can sit above or below actual usage in any given month: it is a smoothed figure, reviewed against a 12-month projection rather than a monthly actual.

Paying by monthly Direct Debit and taking the bill online carries a discount. Power NI states that choosing monthly Direct Debit and online billing means a saving of up to 6%16. Its price list puts a figure on it: customers choosing monthly Direct Debit and online billing together get a 6% discount, up to £15 per quarter or £60 per year, based on a quarterly bill of £2506. The £60 annual figure is therefore tied to that £250 quarterly bill, not to every household's usage.

Payment featureDetail
Direct Debit basisHistorical use for existing customers, property details for new18
Combined discount6%, up to £15 per quarter or £60 per year6
Discount conditionMonthly Direct Debit and online billing together6
Credit refundsNot automatic; requested by contacting Power NI18
Customer Helpline08000 285 455, Monday to Friday 9am to 5pm6

Credit balances are not refunded automatically. Power NI states that a refund can be requested by contacting the company, and that credit may reflect seasonal usage18. A balance built up over a high-usage winter and drawn down in summer is a normal pattern rather than an error, which is why the refund is on request.

Changing the bank account a Direct Debit is taken from is done within the online account. Power NI's steps are to log in, go to My Account and select My Details, then Payment Details, click update, and edit the account number and sort code before saving19. Only those two fields are editable in that process.

For independence, the payment structure is a dependence on a supplier's forecasting and on a bank mandate. The 6% discount is a real reduction, but it is conditional on both Direct Debit and online billing, and it is capped at the £15 per quarter figure on a £250 bill6.

Moving in, moving out and switching: what to register and when

A simplified isometric figure stands at an electricity meter mounted on an outside wall of a house beside the front door, writing the reading on a notepad while holding a moving box nearby, showing the final or opening read taken when moving home.
Taking a meter reading when moving home

Power NI's moving process is built around meter identifiers. For a move in, the supplier needs the new address, the Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN) and the moving in date, plus bank details and an opening meter read for bill pay customers; if the MPRN or KPRN is unknown, the meter serial number can be used instead20. For a move out, it needs the date you are moving out, a final meter read if the property has a bill pay meter, and a forwarding address21.

Existing customers moving house need a slightly longer list:

  1. The account number and MPRN or KPRN for the existing address.
  2. The new address, MPRN or KPRN and moving in date.
  3. A final meter read if the old property has a bill pay meter.
  4. An opening meter read if the new property has one.
  5. Bank details if the new property has a bill pay meter20.

Power NI's checklist for a move lists the move-out date, the final meter reading for bill pay meters, the new address, the MPRN or KPRN for the new home, the move-in date, and the opening meter reading at the new home if it has a bill pay meter5.

One rule catches people out: if you are moving to a property registered with another electricity supplier, Power NI asks you to contact them21. The account at the new address belongs to whoever supplies it, and a move does not automatically transfer it.

Meter readings are submitted by contacting Power NI with the reading5. The reading window exists because a reading only aligns the bill if it falls near the end of the billing period; a read taken well outside it leaves part of the period on estimate.

For independence, moving is the moment a household has the most leverage: the new property's supply can be set up with any of the five suppliers, and Power NI's lack of exit fees means the choice is not locked in afterwards. The mechanics of switching are covered in moving home and your energy supplier and final bills and credit refunds.

Support if you're struggling to pay, and extra customer care services

Support in Northern Ireland runs through referral rather than a supplier fund alone. Official guidance describes energy suppliers referring customers who are struggling to pay bills to organisations like Advice NI, which offers free, independent debt advice22. That means the first step for a household in difficulty is a conversation with the supplier that produces a referral, not a separate application.

There is also an independent advice service. NI Energy Advice offers independent and impartial energy advice to domestic householders in Northern Ireland, plus referrals to energy grants and other sources of help23. The service is funded by the Department for Communities and delivered by the Housing Executive25. It is free to domestic householders in Northern Ireland23.

On the network side, Northern Ireland Electricity Networks runs a Critical Care information service for vulnerable customers26. That is separate from the supplier relationship and covers the network's own obligations to customers who depend on electricity for medical or mobility reasons.

Support routeWhat it provides
Supplier referralReferral to organisations like Advice NI for free, independent debt advice22
NI Energy AdviceIndependent, impartial energy advice and referrals to grants23
NI Energy Advice deliveryFunded by the Department for Communities, delivered by the Housing Executive25
Network supportCritical Care information service for vulnerable customers26

Northern Ireland also had a distinct energy price support arrangement. The Northern Ireland EPG support provided a discount of up to 13.6 p/kWh for electricity and 3.9 p/kWh for gas in Q1 202327. That was a temporary scheme, and the figures are historical.

For independence, support services reduce the risk of a household losing supply over debt, but they do not change the underlying dependence on a supplier and a grid. The wider framework of supplier obligations is covered in supplier support for vulnerable customers and supplier hardship funds and trusts.

Beyond supply: EV chargers, solar and battery storage in Northern Ireland

A wall-mounted electric vehicle chargepoint beside a home's front door with a cable running to a parked electric car on the driveway, while a small isometric installer figure secures the unit's wiring into the house wall.
An electric vehicle chargepoint at a home

Power NI operates beyond supply through its solar installation service, which it describes as supported by Northern Ireland's leading energy provider and available in Northern Ireland16. That places the company in the position of both supplier and installer for a household that adds generation.

The charging picture in Northern Ireland is thinner than in Great Britain. As of 1 July 2026, Northern Ireland had 60.0 total EV chargers per 100,000 population, of which 19.3 were rapid or above28. Independent statistics for August 2026 record Northern Ireland with 371 EV chargers29. Those two figures measure different things, one a rate per head of population and one a count, and they are not directly comparable.

For households without off-street parking, there is a specific route. Official guidance states that if you live in Northern Ireland, own an electric vehicle and need a way to charge it at home across a pavement, you can apply for electric vehicle cross-pavement charging30. Grants are also available: the electric vehicle chargepoint grant for renters and flat owners has territorial extent in Northern Ireland, and the guidance notes that DfT and OZEV have numerous grants available in Northern Ireland towards the installation of EV charge points and infrastructure31.

Beyond-supply itemNorthern Ireland position
Power NI solar installationAvailable in Northern Ireland16
Public EV chargers60.0 per 100,000 population, 19.3 rapid or above, as of 1 July 202628
EV charger count371 chargers, August 202629
Cross-pavement chargingApplication route available in Northern Ireland30
Chargepoint grantsDfT and OZEV grants available in Northern Ireland31
Generation connectionsNorthern Ireland Electricity Networks connects solar, wind and other generation17

Heating technologies in Northern Ireland are covered separately by official guidance on technologies suited to a home, biomass, and insulation23. Those sit alongside the electricity supply decision rather than within it.

For independence, the beyond-supply services are where a household can reduce its dependence on the grid, but only partially. Solar generation with export still relies on the grid for import and for the buyback route, and an EV charger is a new electrical load rather than a source of independence. The full picture of what a supplier relationship can and cannot deliver is set out in energy suppliers and household energy independence.

Sources31 cited
  1. Electricity suppliers in Northern Ireland, Northern Ireland Electricity Networks
  2. Power NI electricity tariff, Power NI
  3. Power NI tariff announcement September 2025, Power NI, 2025-09-05
  4. What is the energy price cap, Energy Saving Trust
  5. Moving house checklist, Power NI, 2025-07-30
  6. Power NI pricing, Power NI
  7. Electricity suppliers FAQ, Northern Ireland Electricity Networks
  8. Switching your energy supplier, Energy Saving Trust
  9. Domestic electricity consumption indicator, Office for National Statistics
  10. Domestic electricity consumption indicator, Office for National Statistics
  11. Switching electricity or gas supplier, Consumer Council for Northern Ireland
  12. Micro combined heat and power, nidirect
  13. Renewable energy, Electricity North West
  14. Wind, nidirect
  15. Solar power facts, Energy Saving Trust
  16. Power NI solar, Power NI
  17. Connections, Northern Ireland Electricity Networks
  18. Monthly Direct Debit, Power NI
  19. Change the bank account my Direct Debit is taken from, Power NI
  20. Moving house electricity, Power NI
  21. I'm moving house, what do I need to do, Power NI
  22. Advice if you're struggling to pay your energy bills, nidirect
  23. Energy efficiency tips, nidirect
  24. Energy saving grants in your area, nidirect
  25. NI Energy Advice, Northern Ireland Housing Executive
  26. Advice for vulnerable customers, Northern Ireland Electricity Networks
  27. Northern Ireland energy price support, House of Commons Library
  28. Public electric vehicle charging infrastructure statistics, Department for Transport, 2026-07-01
  29. EV charging statistics, Zapmap, 2026-08
  30. Apply for electric vehicle cross-pavement charging, nidirect
  31. Electric vehicle chargepoint and infrastructure grants, Department for Infrastructure

Questions

Answers here, and more on their own pages.

How do I contact Power NI, and what are the phone line hours?

Power NI's Customer Helpline is 08000 285 455, with lines open Monday to Friday 9am to 5pm. There is also a number for general enquiries, 03457 455 455. Top-ups by telephone are available at any time, 24 hours a day. The two published statements of opening hours differ slightly, one adding that public holidays are excluded, so it is worth checking before calling on a bank holiday.

What is the 40-to-60 digit code I need when topping up a Keypad prepayment meter?

Following a price change, when you buy a Power NI Keypad top-up you receive a one-off price change powercode of 40 to 60 digits, depending on your tariff. It must be entered into the meter before further top-ups are accepted. From 16 June 2026 customers buying a top-up receive this code. If you do not enter it, the meter will not accept subsequent top-ups.

How do I get a refund if my account is in credit?

Power NI does not issue refunds automatically. Credit on a monthly Direct Debit account may reflect seasonal usage, so a balance in summer can be normal. A refund can be requested by contacting Power NI. The same principle applies to credit left after switching or moving out, where a final bill is produced and any remaining credit returned.

How do I register a move in or out of a Power NI property?

For a move out, Power NI needs the date you are leaving, a closing meter read if the property has a bill pay meter, and a forwarding address. For a move in, it needs the new address, the MPRN or KPRN and the moving in date, plus bank details and an opening meter read for bill pay customers. If the MPRN or KPRN is unknown, the meter serial number can be used instead.

How do I change the bank account my Direct Debit is taken from?

The change is made within your online account. Log in, go to My Account and select My Details, then Payment Details, click update, and edit the account number and sort code before saving. Only those two fields are editable in that process. If you cannot access the online account, contacting Power NI directly is the alternative route.

What should I do if I think my estimated bill is wrong?

Power NI publishes support material on bill understanding and calculation, which sets out how a bill is built. An estimated bill rests on assumed usage rather than a read, so supplying an actual meter reading is the way to correct it. Power NI customers can contact the supplier with a meter reading. A reading window exists because readings are tied to the billing cycle.

How do I close the account of a relative who has died?

Power NI handles this through its moving out process, which requires the date the property is being vacated, a closing meter read if there is a bill pay meter, and a forwarding address. Power NI confirms the move has been processed by emailing a confirmation that the account has been closed. A final bill follows, and any credit on the account is returned.

How do I submit a meter reading, and why is there a reading window?

Power NI customers can contact the supplier with a meter reading. The reading window exists because a reading is only useful if it falls close to the point the billing period ends, so suppliers ask for reads around a set date rather than at any time. A read taken well outside the window produces a bill that still relies on estimates for part of the period.

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