Energy Suppliers news from 2026
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- November 2026
Ofgem opens investigation into ScottishPower backbilling and debt recovery practices
Ofgem has opened an investigation into whether ScottishPower met licence conditions on backbilling, support for vulnerable customers, ability to pay and fair treatment of domestic customers.
- October 2026
Ofgem opens call for input on prepayment meter protections
Ofgem has opened a call for input on the rules suppliers must follow when installing prepayment meters to recover debt without a customer's agreement, with responses due by 23 December 2026.
Ofgem opens consultation on moving home process guidance
Ofgem has opened a consultation on proposed guidance for domestic energy suppliers on supporting customers through home moves, including when a smart meter can be switched remotely to smart pay as you go mode.
Ofgem publishes phase 1 process evaluation of involuntary PPM rules
Ofgem's phase 1 process evaluation of the involuntary prepayment meter rules finds a 36% fall in severe self-disconnection and stronger protections, alongside supplier implementation problems and elevated household debt.
E.ON Next begins issuing £150 Warm Home Discount to 565,000 customers for 2026/27
E.ON Next has credited the £150 Warm Home Discount to 565,000 eligible customers for 2026/27, with payments continuing until the end of March 2027 as more eligible households are identified.
Ofgem figures show £172 million in backbilling charges written off in 2024
Ofgem figures for 2024 show suppliers wrote off more than £172 million in charges for almost one million customers under backbilling protections, with around 11 million bills issued at least a month late.
Share Energy raises electricity prices by 12.6%
Share Energy has raised its standard 24 hour electricity tariff by 12.6% from 1 October 2026, adding £129 a year to the typical bill of its 41,000 customers in Northern Ireland.
Competition watchdog approves E.on takeover of Ovo Energy
The competition watchdog has cleared E.on's takeover of Ovo Energy, a deal first mooted in May 2026 that will create Britain's largest energy supplier with about 9.6 million customers.
Firmus energy raises Ten Towns gas prices by 8.98%
Firmus energy has raised regulated gas tariffs by 8.98% for 77,000 domestic and small business customers in the Ten Towns network area from 1 October 2026, its second increase this year.
Octopus Energy published boiler flow temperature guidance
Octopus Energy has published guidance suggesting combi boiler flow temperatures of 55 to 60 degrees, with a saving of up to £65 cited, as Nesta puts the average saving at £57.
SSE Airtricity raises gas prices by almost 19%
SSE Airtricity has raised gas prices by 19.2% for about 200,000 domestic and small business customers in the greater Belfast and west network areas, adding almost £172 to a typical annual bill.
- September 2026
Uswitch identifies cheapest fixed deal undercutting October cap
Uswitch data collected on 24 September identifies an 18-month Fuse Energy deal at £1,688 a year for a typical home, £35 below the October price cap.
Consumer Scotland publishes response to UK Government consultation on consumer protection for home upgrade schemes
Consumer Scotland has told a UK Government consultation it supports plans to reform consumer protection for home upgrade schemes, while seeking clarity on how a new service would work alongside Scottish programmes.
Firmus Energy Ten Towns tariff to increase by 9%
The Utility Regulator has confirmed a 9% rise in firmus energy's regulated gas tariff in the Ten Towns network, announced on 4 September 2026 after a review of the supplier's costs.
Uswitch updated its green energy guide
Uswitch updated its green energy guide on 4 September 2026, publishing current supplier fuel mix figures and the standards a tariff must meet to carry its Green Accreditation badge.
EDF updates tariff terms and conditions
EDF published its latest update to its residential tariff terms and conditions on 1 September 2026, covering cancellation rights, payment rules, smart meter data and the circumstances in which supply can be transferred to another supplier.
Uswitch solar comparison tool launched
Uswitch has launched a solar panel comparison tool that shows personalised quotes from MCS-certified installers, alongside published cost ranges of about £4,600 to £8,000 for systems without batteries.
- August 2026
SSE Airtricity gas tariffs to rise 19.2% from 1 October 2026
SSE Airtricity will raise its regulated gas tariff by 19.2% from 1 October 2026, affecting around 204,000 domestic gas customers across the Greater Belfast and West network areas.
Citizens Advice publishes smart metering consumer protection paper
Citizens Advice has published a paper recommending new Guaranteed Standards for smart meters and a tighter government definition of an "operating" meter in public reporting.
Citizens Advice publishes Hitting the Rationing Wall on energy affordability
Citizens Advice has published research showing households ration food and heating to absorb high energy bills, and called for policy costs to be removed, a tiered Warm Home Discount and delivery of the Debt Relief Scheme.
Deadline for eligible households to be named on energy bill for automatic Warm Home Discount
Households on means-tested benefits must be named on their electricity bill by 23 August 2026, the date suppliers will use to award the £150 Warm Home Discount automatically this winter.
Citizens Advice publishes overheating research and calls for Warm Homes Plan to cover cooling
Citizens Advice research finds 44% of UK adults feel they lack control over home overheating, and the charity wants the Warm Homes Plan to fund summer cooling as well as winter heating.
- July 2026
SSEN publishes Annual Vulnerability Report dated 31 July 2026
Scottish and Southern Electricity Networks has published its Annual Vulnerability Report for 2025-26, covering Priority Service Register growth, fuel poverty support and winter preparedness.
Citizens Advice publishes report recommending a national advice strategy for energy home upgrades
Citizens Advice has called for a national advice strategy covering information, advice and in-home assessments, with a gov.uk hub run by the Warm Homes Agency, to help households navigate energy home upgrades.
Ofgem publishes first Consumer Vulnerability Strategy Progress Report
Ofgem's first Consumer Vulnerability Strategy progress report finds supplier support for vulnerable households improving but uneven, with 58% of customers behind on bills lacking a repayment plan at the end of 2025.
Citizens Advice responds to consultation on Electricity Bill Discount Scheme cost allowance methodology
Citizens Advice has told a consultation on the Electricity Bill Discount Scheme cost allowance that extra levies should not be added to electricity unit rates and that schemes should be funded from general taxation.
Citizens Advice responds to Ofgem consultation on price cap debt-related costs
Citizens Advice has told Ofgem that the debt-related cost allowance in the energy price cap was set too high, led to material over-recovery and needs a further downward adjustment.
SSE Airtricity electricity tariffs to rise 6.2% from 1 August 2026
SSE Airtricity, Northern Ireland's second largest electricity supplier, will raise its electricity tariffs by 6.2% from 1 August 2026, adding around £76 a year to a typical bill.
Citizens Advice publishes report on unlocking innovation in the energy retail market
Citizens Advice has published research setting out six policy options for reforming the Universal Service Obligation and the price cap, saying retail market reform has stalled and innovation is progressing slowly.
100Green to offer choice of green gas levels
From July 2026, 100Green customers will be able to choose between a gas supply containing at least 10% green gas and one that is 100% green gas.
- June 2026
Power NI residential electricity prices rise 6.2%
Power NI has raised the unit price its residential customers in Northern Ireland pay for electricity by 6.2% from 1 July 2026, adding about £5 a month to an average bill.
Power Savings Network Limited registered with Ombudsman scheme
Power Savings Network Limited has been listed as an active supplier covered by the Energy Ombudsman from 22 June 2026, giving its customers access to the dispute service.
DESNZ announces reforms to improve access to Energy Ombudsman
The government has set out reforms to the Energy Ombudsman, cutting the time householders must wait before escalating a complaint and adding compensation when remedies are not carried out on time.
Government responds to consultation on strengthening energy supply market protections
The government has responded to its consultation on energy supply market protections, committing to stronger Energy Ombudsman powers and easier automatic referral for complaining households.
- May 2026
firmus energy raises Ten Towns gas tariffs by 15.65% from 1 July 2026
firmus energy has announced a 15.65% rise in regulated gas tariffs for domestic and small business customers in its Ten Towns network areas, effective from 1 July 2026.
Power NI residential tariff to rise 6.2% from 1 July 2026
Power NI, Northern Ireland's largest electricity supplier, will raise its residential credit meter tariff by 6.2% from 1 July 2026, the Consumer Council has announced.
Consumer Scotland publishes Energy Affordability Tracker findings showing record energy debt
Consumer Scotland's Energy Affordability Tracker finds 19% of Scottish households reporting energy debt, a record high, as Ofgem confirms a 13% price cap rise from July.
Citizens Advice responds to conclusion of Ofgem British Gas prepayment meter investigation
Citizens Advice has responded to the conclusion of Ofgem's investigation into British Gas prepayment meter installations, saying the settlement shows forced installations have serious consequences and calling for real compensation.
Citizens Advice responds to Ofgem consultation on price cap technical approach to MHHS
Citizens Advice has told Ofgem it supports keeping a single-rate price cap alongside a time-of-use variant, but opposes moving all default consumers onto default time-of-use tariffs.
SSC Energy trading period ends
The Energy Ombudsman now lists the broker SSC Energy, trading as Ss Connections Ltd, as inactive, with its recorded trading period ending on 6 May 2026.
British Gas pledges £40 million to British Gas Energy Trust
British Gas has pledged £40 million to the British Gas Energy Trust, committing £8 million a year for five years to support households facing financial hardship and energy debt.
Elec Tech Utilities Ltd scheme membership ended
The Energy Ombudsman lists Elec Tech Utilities Ltd as inactive from 5 May 2026, meaning the broker is no longer signed up to its dispute resolution scheme.
Sunmoon Energy trading period ends
The Energy Ombudsman has recorded Sunmoon London Ltd, trading as Sunmoon Energy, as inactive, with its membership of the ombudsman scheme running from 1 December 2022 to 5 May 2026.
Light Energy Partners Ltd trading period ends
The Energy Ombudsman lists two energy brokers, Light Energy Partners Ltd and SmartSwitch Energy, as inactive with both leaving its scheme on 1 May 2026.
Lowerbills.Biz recorded as inactive by Energy Ombudsman
The Energy Ombudsman has recorded the energy broker Lowerbills.Biz as inactive, with a leaving date of 1 May 2026, and says it cannot review disputes about the firm.
National Power Group Limited listed as inactive by Energy Ombudsman
The Energy Ombudsman has recorded National Power Group Limited as inactive, with its membership of the dispute scheme ending on 1 May 2026 after just over seven months.
Nexcharge Solutions Limited ceases trading
The Energy Ombudsman lists Nexcharge Solutions Limited as an inactive energy broker, with its trading period recorded as ending on 1 May 2026.
- April 2026
Enersol Tech Ltd trading period ends
The Energy Ombudsman's page for Enersol Tech Ltd records the broker's trading period as ending on 30 April 2026, with its membership status listed as inactive.
Green Pulse Energy listed as inactive by Energy Ombudsman
The Energy Ombudsman now records Green Pulse Energy as inactive, with its membership of the dispute scheme ending on 30 April 2026 after a period beginning 9 April 2025.
End of recorded trading period for Active Powwr Ltd
The Energy Ombudsman has recorded 29 April 2026 as the leaving date for the energy broker Active Powwr Ltd, which it says is not signed up to its dispute scheme.
Switch Logic activity period ends on Energy Ombudsman record
The Energy Ombudsman's page for the broker Switch Logic records its membership as inactive, with its activity period ending on 29 April 2026.
Impression Energy Limited becomes inactive
The Energy Ombudsman now lists the broker Impression Energy Limited as inactive, with a trading period that ended on 27 April 2026.
B Switch Ltd shown as inactive on Energy Ombudsman record
The Energy Ombudsman has recorded B Switch Ltd as inactive, with the broker's membership of its dispute scheme ending on 24 April 2026 after less than six months.
KD Pathways trading period ends
The Energy Ombudsman has recorded the energy broker KD Pathways as inactive, with its trading period listed as 7 August 2024 to 24 April 2026.
Xcel Energy Ltd recorded as inactive by Energy Ombudsman
The Energy Ombudsman has recorded Xcel Energy Ltd as inactive, with its membership of the dispute scheme ending on 24 April 2026 after three years and four months.
British Gas Energy Trust highlights up to £1,700 grants for prepayment meter customers in debt
The British Gas Energy Trust has publicised grants of up to £1,700 for prepayment meter customers in energy debt in England, Scotland and Wales, open regardless of who supplies their energy.
Citizens Advice published its response on the future role of DNOs
Citizens Advice has told Ofgem that the evidence does not yet justify giving electricity distribution network operators a bigger role in energy efficiency and low carbon technologies.
- March 2026
Changes made to the Warm Home Discount Scheme in response to consultation
Ofgem has confirmed changes to the Warm Home Discount from April 2026, following a government consultation that closed in January 2026, with scheme year 16 opening on different dates in England, Wales and Scotland.
Citizens Advice responds to DESNZ consultation on the Home Energy Model: EPCs
Citizens Advice has responded to the DESNZ consultation on the Home Energy Model for EPCs, backing the modular approach in principle while raising concerns on data standards, costs and electric storage heating.
Click Energy and Share Energy electricity tariffs to rise from 1 April 2026
Click Energy will raise its electricity tariff by 9.5% and Share Energy by 26.4% from 1 April 2026, the Consumer Council has announced.
Ofgem announced approval of Tesla Energy Ventures Limited's electricity supply licence
Ofgem has granted Tesla Energy Ventures Limited a licence to supply electricity to households and businesses across Great Britain, effective from 11 March 2026.
Smart Metering Policy Framework Post 2025 laid before parliament
The government has published its response to the 2025 smart metering consultation, confirming a 90-day supplier duty on non-communicating meters and rollout completion by the end of 2030.
Number of new fixed tariffs fell
Ofgem reported that the number of new fixed tariffs on the market fell in March 2026, as suppliers withdrew some fixed deals and raised prices on others after wholesale gas prices doubled.
- February 2026
Lower standing charge tariff pilot to start in spring 2026
Ofgem has confirmed a pilot of lower standing charge tariffs will begin in spring 2026, offered first to eligible customers of EDF, E.ON, Octopus and British Gas, alongside a 7% cut in the price cap.
Compensation under smart meter GSOPs 1-3 commences
Ofgem has brought smart meter Guaranteed Standards of Performance 1 to 3 into legislation, with automatic supplier compensation for breaches starting on 23 February 2026.
Smart metering Guaranteed Standards of Performance GSOPs 1-3 come into force
Ofgem's Guaranteed Standards of Performance 1 to 3 for smart metering took effect on 23 February 2026, covering installation appointments, failed installations and initial assessment of reported problems.
The Great Energy Savings Switch collective switch ends
Uswitch's Great Energy Savings Switch, a collective switch open to eligible customers from mid-January, closed to new registrations on 16 February 2026, with winning tariffs yet to be announced.
Citizens Advice responds to DESNZ consultation on Phase 1 Energy Smart Appliances regulations
Citizens Advice has published a broadly supportive response to the government's consultation on first phase Energy Smart Appliances regulations, setting conditions on accessibility, accountability, interoperability and transparency.
First three smart meter GSOPs come into force
The first three smart meter Guaranteed Standards of Performance, covering installation timeliness, installation quality and issue resolution, came into force in February 2026, the Smart DCC has confirmed.
- January 2026
Ofgem decides to progress automatic compensation under GSOPs 1-3 and defers GSOP 4
Ofgem has confirmed that automatic compensation for three smart meter service failures will go ahead, while a fourth standard covering meters not operating in smart mode is deferred.
New heat network regulations take effect
Stronger rules for heat network suppliers and operators on customer service, supply reliability, billing and fair pricing took effect on 27 January 2026, with free advice and ombudsman redress already in place.
Statutory Instrument for smart meter GSOPs 1-3 signed
Ofgem has signed the Statutory Instrument bringing smart meter Guaranteed Standards of Performance 1 to 3 into legislation, with consumer compensation starting on 23 February 2026.
Consumer Scotland publishes response to Ofgem consultation on energy debt when consumers move house
Consumer Scotland has responded to an Ofgem consultation on energy debt arising when consumers move house, tentatively supporting reform while setting out risks and recommendations.
Octopus Energy thermal camera loan scheme closed for winter
Octopus Energy's thermal camera loan scheme for customers is closed for this winter after demand outstripped supply, with a waiting list for when it reopens.
Citizens Advice responds to DESNZ's Tariff Interoperability consultation
Citizens Advice has backed government plans to standardise electricity tariff data so households can compare deals and switch more easily, while warning that small business suppliers may be left out.
Naps Independent Energy Advice listed as inactive by Energy Ombudsman
The Energy Ombudsman has recorded the broker Naps Independent Energy Advice as inactive, with its membership of the dispute scheme shown as ending on 19 January 2026.
Consumer Scotland publishes response opposing moving Warm Home Discount costs to unit rate
Consumer Scotland has told the UK government not to move Warm Home Discount costs from standing charges to unit rates, saying higher-use households would pay more and the change should wait for Ofgem's wider review.
Solarfair Ltd trading as Ekinect Energy recorded as inactive
The Energy Ombudsman has recorded Solarfair Ltd, trading as the energy broker Ekinect Energy, as inactive, with its membership of the scheme ending on 7 January 2026.
Citizens Advice responds to consultation on amending ECO4 order for grant-funded cost recovery
Citizens Advice has backed amending the ECO4 order so suppliers are paid through Exchequer funding rather than higher bills, while warning that retrospective payments must not cut future fuel poverty funding.
Ofgem publishes letter and guide for energy suppliers and debt advice providers
Ofgem has published a letter to energy suppliers and a guide for suppliers and debt advice providers after failing to agree a voluntary Code of Practice on debt support.
Ofgem to regulate heat networks
Ofgem becomes the regulator for heat networks across England, Scotland and Wales from January 2026, with consumer protection rules commencing on 27 January and the Energy Ombudsman already handling disputes.
Which? publishes 2026 energy supplier survey results
Which? published its 2026 energy company survey results in January 2026, naming four Which? Recommended Providers from a survey of nearly 12,000 customers and its own assessment of supplier practices.