The Energy Ombudsman's listing for Naps Independent Energy Advice shows the broker's membership status as "Inactive" and gives its start and leaving dates as 2025-07-04 to 2026-01-191. The page carries the membership number C35NAPS01 and names Naps Independent Energy Advice as both the company name and the trading name1.
The ombudsman states on the same page that the broker is not signed up to its scheme, so it cannot review disputes brought against it1. The listing advises that if a broker is currently trading, consumers should contact it directly to confirm its Alternative Dispute Resolution provider1. The page does not say whether the business has ceased trading, and no reason for the change in status is given1.
The ombudsman's process for raising a dispute requires a complainant to have complained to the company first, and either to hold a deadlock letter or to have waited at least eight weeks without resolution1. Its page also asks consumers to confirm they have sufficient evidence, including the date the complaint was raised1. What evidence is needed for an Ombudsman complaint is set out separately, and the role and limits of the Energy Ombudsman are explained in more detail elsewhere on this site.
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
| Item | Detail |
|---|---|
| Company name | Naps Independent Energy Advice |
| Trading name | Naps Independent Energy Advice |
| Membership status | Inactive |
| Start and leaving date | 2025-07-04 to 2026-01-19 |
| Membership number | C35NAPS01 |
Why it matters for households
Brokers and comparison services sit between households and suppliers, and the dispute route available depends on whether the broker belongs to an approved ADR scheme. Where a broker is not signed up, the ombudsman cannot take on a complaint about it, which leaves the broker's own complaints process, or another ADR provider if one is named, as the route described on the ombudsman's page1. For a household, that affects how a dispute over a switch, a contract or a commission arrangement can be pursued, and it is separate from any complaint about the supplier that actually bills the home. The Energy Comparison Sites, Brokers and Third Party Intermediaries page covers how these businesses operate, and Energy Complaints and Redress sets out the wider complaint landscape. Households dealing with a supplier rather than a broker can follow the process described in Complaining About an Energy Supplier.
What happens next
The listing gives no further dated steps. It does not state whether Naps Independent Energy Advice has stopped trading, whether it has appointed another ADR provider, or whether any complaints already in progress will be transferred1. None of this has been reported on the page.
Sources1 cited
- Naps Independent Energy Advice Complaints: Raise a… | Energy Ombudsman, energyombudsman.org