The Energy Ombudsman's record for B Switch Ltd shows the company as an energy broker whose membership of the ombudsman scheme has ended. The page lists a membership status of "Inactive" and a start and leaving date of "2025-10-31 - 2026-04-24"1. The company's unique company number is given as 16812610 and its membership number as C35BSWI011.
The ombudsman states on the same page that it cannot take complaints about the firm. Its wording is:
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The page adds that if a broker is currently trading, consumers should contact it directly to confirm its Alternative Dispute Resolution (ADR) provider1. The ombudsman's record does not say whether B Switch Ltd is still trading, and no reason is given for the end of the membership1. Nothing has been reported on the circumstances of the change, on the number of customers affected, or on any outstanding complaints.
| Item | Detail |
|---|---|
| Company name | B Switch Ltd |
| Type | Energy broker |
| Membership status | Inactive |
| Membership period | 2025-10-31 to 2026-04-24 |
| Unique company number | 16812610 |
| Membership number | C35BSWI01 |
Why it matters for households
The Energy Ombudsman is the body that can order a supplier or broker signed up to its scheme to resolve a dispute, and its decisions are binding on the company concerned. Where a firm is not signed up, that route is closed, and the ombudsman's own page says so plainly1. For a household with an unresolved complaint about a switch arranged through a broker, the practical effect is that the dispute cannot be escalated to the ombudsman in the usual way.
The ombudsman's standard process normally requires a complaint to have been raised with the company first, and either a deadlock letter or eight weeks without resolution, before a case can be registered; the same page sets out those checks1. Households that have already waited out that period and were preparing to escalate may find the step unavailable. The page directs people to ask the broker directly for its ADR provider if it is still trading1, which points to an alternative dispute route rather than the ombudsman scheme.
Broker involvement sits alongside the supplier relationship in most switching arrangements, so a household's energy independence rests partly on being able to hold the firms it deals with to account. Where one route to redress closes, the remaining options depend on what the broker itself offers and on whether the underlying supplier is signed up to the scheme. The ombudsman's record does not address either point for B Switch Ltd1.
What happens next
The record gives 24 April 2026 as the leaving date, which has passed1. No further steps, dates or statements from B Switch Ltd have been reported.
Sources1 cited
- B Switch Ltd Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org