The Energy Ombudsman has listed National Power Group Limited as an inactive energy broker, with its membership of the ombudsman scheme recorded as running from 18 September 2025 to 1 May 20261. The company's page on the ombudsman's dispute-raising service now carries the status "Inactive" and states that disputes against it cannot be reviewed1.
The ombudsman's page for the company says it is not signed up to the scheme, so complaints about it fall outside the service. The company is recorded under unique company number 16676156 and membership number C35NATI09, trading as National Power Group Limited1.
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The ombudsman's page adds that where a broker is still trading, consumers would be directed to the broker itself to confirm its Alternative Dispute Resolution provider1. The page does not state whether National Power Group Limited is still trading, and no reason for the change in membership status is given1.
The same status change is recorded against several other brokers on the ombudsman's site, with leaving dates clustered in early May 2026. Renewable Energy Consultants Ltd is listed as inactive from 15 January 2025 to 1 May 20262. Global Electricity Gas Uk (10 January 2023 to 5 May 2026)3, Utilitize Ltd (18 April 2023 to 5 May 2026)4, Translate-A-Bill Ltd T/A T-A-B Energy Ltd (16 April 2025 to 5 May 2026)5, Utility Link, trading name of Utility Link North West Ltd (30 June 2025 to 5 May 2026)6, Amex Consultants Ltd (6 December 2022 to 5 May 2026)7 and S & S Utility Hub, trading name of S & S Utility Hub Limited (10 February 2025 to 6 May 2026)8 all carry the same inactive status. The ombudsman's pages do not say whether these entries are connected2.
| Company | Membership period recorded | Status |
|---|---|---|
| National Power Group Limited | 18 Sep 2025 to 1 May 2026 | Inactive1 |
| Renewable Energy Consultants Ltd | 15 Jan 2025 to 1 May 2026 | Inactive2 |
| Global Electricity Gas Uk | 10 Jan 2023 to 5 May 2026 | Inactive3 |
| Utilitize Ltd | 18 Apr 2023 to 5 May 2026 | Inactive4 |
| Translate-A-Bill Ltd T/A T-A-B Energy Ltd | 16 Apr 2025 to 5 May 2026 | Inactive5 |
| Utility Link (Utility Link North West Ltd) | 30 Jun 2025 to 5 May 2026 | Inactive6 |
| Amex Consultants Ltd | 6 Dec 2022 to 5 May 2026 | Inactive7 |
| S & S Utility Hub (S & S Utility Hub Limited) | 10 Feb 2025 to 6 May 2026 | Inactive8 |
Why it matters for households
The Energy Ombudsman is the body that can order a supplier or broker to put things right, and membership of its scheme is what gives a household a route to a binding decision when a complaint is not resolved. Where a company is listed as inactive and not signed up, that route is closed for disputes about it1.
Brokers sit between households and the supplier that actually bills them, and a household that bought a contract through a broker may not know which body, if any, can hear a complaint about the broker's conduct. The ombudsman's own wording points households back to the broker to establish its Alternative Dispute Resolution provider1. Where a broker has stopped trading, that step may not be available, and the ombudsman's pages do not set out what happens in that case1.
For a household's energy independence, the practical point is the paper trail. Contracts arranged through a broker, and the evidence needed for an ombudsman complaint, sit with the household rather than the supplier, and the complaints process depends on knowing which company the account was actually opened with. The ombudsman's readiness checks ask a complainant to confirm that the company name matches the one on the bill1.
What happens next
No next steps are set out on the ombudsman's pages for National Power Group Limited. The pages do not state whether the company is still trading, whether it has appointed another Alternative Dispute Resolution provider, or whether further status changes are expected1.
Sources8 cited
- National Power Group Limited Complaints: Raise a… | Energy Ombudsman, energyombudsman.org
- Renewable Energy Consultants Ltd Complaints: Raise… | Energy Ombudsman, energyombudsman.org
- Global Electricity Gas Uk Complaints: Raise a… | Energy Ombudsman, energyombudsman.org
- Utilitize Ltd Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org
- Translate-A-Bill Ltd T/A T-A-B Energy Ltd… | Energy Ombudsman, energyombudsman.org
- Utility Link Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org
- Amex Consultants Ltd Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org
- S & S Utility Hub Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org