The Energy Ombudsman has listed Green Pulse Energy as inactive on its dispute-raising page for the company. The page records a membership period running from 2025-04-09 to 2026-04-30, and states that the Ombudsman cannot review disputes brought against the firm1.
Green Pulse Energy is described on the page as an energy broker rather than a supplier, with the unique company number 09070218 and membership number C35GREE271. The Ombudsman's page carries the notice: "This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."1
"If your broker is currently trading we would recommend contacting them directly to confirm their Alternative Dispute Resolution (ADR) provider."
The page does not state why the membership ended, whether the company has ceased trading, or what arrangements, if any, have been made for complaints raised during the membership period. None of this has been reported on the page1.
| Item | Detail |
|---|---|
| Company name | Green Pulse Energy |
| Type | Energy Broker |
| Membership status | Inactive |
| Unique company number | 09070218 |
| Membership number | C35GREE27 |
| Membership period | 2025-04-09 to 2026-04-30 |
Why it matters for households
The Energy Ombudsman is the body that can order redress when a supplier or broker cannot resolve a complaint directly. Where a company is not signed up to the scheme, the Ombudsman has no power to review a dispute, which removes one route that households normally use when a complaint stalls. The Energy Ombudsman: What It Is and What It Can Decide sets out the limits of that role, and the wider Energy Complaints and Redress: Ombudsman, Citizens Advice and Ofgem page covers the alternatives.
For a household that used a broker to arrange a supply contract, the practical position depends on who holds the supply relationship. The Ombudsman scheme covers suppliers as well as brokers, so a dispute about billing or service from the supplier itself may still be eligible even where the broker is not. The Complaining About an Energy Supplier: The Process and the Ombudsman page explains how a case reaches the Ombudsman, and What evidence do I need for an energy Ombudsman complaint? covers the records that support one. The How long before you can take a complaint to the Energy Ombudsman page deals with the eight-week rule referred to on the company page1.
Broker involvement in a contract can affect what a household knows about the terms it has signed, including tariff type and duration. The Green Energy Tariffs: What Suppliers Are Actually Selling page covers how such tariffs are structured, and Energy Suppliers and Household Energy Independence looks at how supplier choice and contract terms bear on a home's position. The suppliers hub collects the site's supplier pages.
What happens next
The Ombudsman's page gives no dated next step beyond the membership end date of 2026-04-301. It advises contacting the broker directly to confirm its ADR provider if it is currently trading, but does not say whether Green Pulse Energy is trading1.
Sources1 cited
- Green Pulse Energy Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org