The Energy Ombudsman's listing for Active Powwr Ltd records a trading period running from 7 January 2025 to 29 April 20261. The page, which sits under the ombudsman's "Raise dispute" section, gives the company's unique company number as 16105177 and its membership number as C35ACTI021. The ombudsman states that the broker is not signed up to its scheme1.
The listing carries a single date range, "2025-01-07 - 2026-04-29", under the heading "Start and leaving date"1. The page does not say why the period ends on that date, whether the business has ceased trading, or what has happened to any customers, and none of that has been reported1.
The ombudsman's page tells consumers it cannot take on complaints about the company:
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The same page adds that, where a broker is currently trading, consumers should contact it directly to confirm its Alternative Dispute Resolution (ADR) provider1. The ombudsman's standard process for disputes it does handle requires a complaint to have been raised with the company first, and either a deadlock letter or eight weeks without resolution, before a case can be registered1.
Active Powwr Ltd is described on the page as an energy broker rather than a supplier of gas or electricity1. Brokers sit between households and suppliers, typically arranging contracts, and they are not the parties that bill a home for its energy use.
Why it matters for households
A broker's recorded leaving date matters to a household because it affects where a complaint can go. The ombudsman scheme is the usual route for unresolved disputes with energy companies, and the page states plainly that it cannot review disputes about this broker1. That leaves the company's own complaints process, or whichever ADR provider it uses, as the route named on the page1.
For a home's energy independence, the practical point is continuity of contract and billing. A broker that arranges a supply contract is not the same as the supplier that owns the account, so a change in a broker's status does not by itself change who supplies a home's gas or electricity. The listing does not state what happens to contracts arranged through the company, and that has not been reported1.
What happens next
The page gives no next steps beyond its own dispute process. It directs anyone whose broker is still trading to contact the broker directly to confirm its ADR provider1. No statement from Active Powwr Ltd, and no announcement from a regulator, appears in the listing1.
Sources1 cited
- Active Powwr Ltd Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org