The Energy Ombudsman's dispute page for Ekinect Energy records the broker's membership status as "Inactive", with a start and leaving date of 2025-04-11 to 2026-01-071. The company is listed under the name Solarfair Ltd, with unique company number 14125411, trading name Ekinect Energy and membership number C35SOLA021.
The same page states that the broker is not signed up to the Ombudsman scheme, so disputes cannot be reviewed1. It reads:
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The page adds that where a broker is currently trading, consumers are advised to contact it directly to confirm its Alternative Dispute Resolution (ADR) provider1. The Ombudsman's own readiness checks for raising a dispute against Ekinect Energy still require that a complaint has already been made to the company, and that either a deadlock letter has been received or eight weeks have passed without resolution1.
A separate Ombudsman page records Deepki UK Ltd as inactive on the same leaving date, 2026-01-07, with a membership period of 2025-10-09 to 2026-01-07, company number 12868456 and membership number C35DEEP012. That page carries the same wording about the broker not being signed up to the scheme and the same advice to contact a broker that is still trading to confirm its ADR provider2.
| Company | Trading name | Company number | Membership period | Status |
|---|---|---|---|---|
| Solarfair Ltd | Ekinect Energy | 14125411 | 2025-04-11 to 2026-01-07 | Inactive1 |
| Deepki UK Ltd | Deepki UK Ltd | 12868456 | 2025-10-09 to 2026-01-07 | Inactive2 |
Neither page states why the memberships ended, and no reason has been reported1. The pages do not say whether either business continues to trade, and no statement from either company appears on them1.
Why it matters for households
An energy broker sits between a household and a supplier, often handling a contract, a switch or a renewal. Where a broker is not signed up to the Energy Ombudsman scheme, the Ombudsman cannot take on a dispute about it, which removes one route that households normally use when a supplier or intermediary will not resolve a complaint1. The Ombudsman's own guidance points to the broker's ADR provider instead, where the broker is still trading1.
For a home's energy independence, the practical effect is on control of the contract rather than on supply itself. A household that arranged its tariff through a broker may need to establish who now holds the account, who is responsible for a complaint, and which dispute body, if any, can decide it. The Ombudsman's page for Ekinect Energy does not answer those questions, and none of that detail has been reported1.
What happens next
The recorded leaving date for both memberships is 2026-01-071. No further steps, deadlines or statements from either company have been reported1. Households wanting to understand the position when an installer or intermediary stops trading can read the guide on what to do if your installer has stopped trading, and the process for complaints is set out under complaining about an energy supplier.
Sources2 cited
- Ekinect Energy Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org
- Deepki UK Ltd Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org