The Energy Ombudsman has recorded Impression Energy Limited as inactive, with a start and leaving date of 20 March 2025 to 27 April 20261. The company is listed on the Ombudsman's dispute pages as an energy broker rather than a supplier, under company number 15976447 and membership number C35IMPR011.
The Ombudsman states that it cannot review disputes brought against the firm. Its page for the company reads:
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The same page adds that where a broker is currently trading, consumers are advised to contact it directly to confirm its Alternative Dispute Resolution (ADR) provider1. No reason for the change in status, and no statement from Impression Energy Limited itself, has been reported.
| Item | Detail |
|---|---|
| Company name | Impression Energy Limited |
| Type | Energy broker |
| Membership status | Inactive |
| Company number | 15976447 |
| Membership number | C35IMPR01 |
| Trading period | 20 March 2025 to 27 April 2026 |
Why it matters for households
The Energy Ombudsman is the body that decides disputes between households and the firms it covers, and its role and remit depend on the company being signed up to the scheme. For a household that bought energy-related services through this broker, the practical effect of an inactive listing is that the Ombudsman route is closed: the page states plainly that it cannot review the dispute1. That leaves the firm's own complaints process, or any ADR provider it uses, as the route the Ombudsman itself points to1.
Brokers sit between households and the wider energy market, so a broker's status can affect how easily a home can compare, switch or resolve problems with a supplier. Where a dispute cannot go to the Ombudsman, the evidence a household holds, such as the date a complaint was raised and the correspondence that followed, becomes the record it relies on; the Ombudsman sets out what it expects in its guidance on evidence for a complaint. Households that have already complained to a firm and are waiting on a reply can check the waiting time before the Ombudsman will take a case, though that route depends on the company being in the scheme.
What happens next
The Ombudsman's page gives no further steps and no statement on what happens to existing complaints against the firm. It directs anyone whose broker is still trading to ask that broker directly for its ADR provider1. No closure date beyond the 27 April 2026 leaving date, and no information on outstanding customer accounts, has been reported.
Sources1 cited
- Impression Energy Limited Complaints: Raise a… | Energy Ombudsman, energyombudsman.org