Energy Suppliers news from 2025
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- December 2025
Switch 4 Business Ltd listed as inactive on Energy Ombudsman dispute page
The Energy Ombudsman's dispute page lists the energy broker Switch 4 Business Ltd as inactive, with a membership period that ended on 31 December 2025.
E.ON Next announces partnership with Allume to bring shared solar to flats
E.ON Next has announced a partnership with Australian cleantech firm Allume to offer SolShare shared rooftop solar to blocks of flats, targeting social housing providers and new build developers.
Barcode Energy - Fuel Division trading from this date
The Energy Ombudsman lists Barcode Energy - Fuel Division as an active member from 10 December 2025, giving its customers access to dispute resolution.
Consumer Scotland publishes response to UK Government consultation on the energy ombudsman
Consumer Scotland has backed a four-week wait before householders can escalate an energy complaint to the Energy Ombudsman, and financial penalties for suppliers that ignore its decisions.
Citizens Advice published its ED3 consultation response
Citizens Advice has published its detailed response to Ofgem's consultation on the Sector-Specific Methodology for the ED3 price control, which will set network charges from 2028 to 2033.
Targets Framework for domestic meters concluded at end of 2025
The four-year Targets Framework that set energy suppliers annual domestic smart meter installation targets ended on 31 December 2025, with a 2030 completion obligation proposed to replace it.
- November 2025
Consumer Scotland responds to WHD continuation consultation
Consumer Scotland has told the UK government it supports continuing the Warm Home Discount beyond March 2026 but wants automatic data matching, earlier payments and a centralised helpline in Scotland.
SGN reports 26% of CO call-outs are false alarms from alarm or battery failure
SGN has published data showing 26% of carbon monoxide call-outs it attended were false alarms linked to battery or alarm failure, alongside 2024 incident figures for its networks.
EDF launches limited time discount of up to £1,000 on solar and battery systems
EDF has cut up to £1,000 off the price of solar and battery systems bought before 23:59 on 23 November 2025, with smaller systems discounted by £500 or £750.
Ofgem publishes regulatory expectations for suppliers on Additional Support Credit
Ofgem has published regulatory expectations telling suppliers how they should assess and provide Additional Support Credit to vulnerable prepayment customers who have self-disconnected or are at risk of doing so.
Tomato Energy ceases trading and British Gas appointed by Ofgem to take on its customers
Tomato Energy ceased trading on 5 November 2025 and British Gas has been appointed by Ofgem to take on its customers under the Supplier of Last Resort process.
Citizens Advice publishes report on warmer homes for private renters in Wales
Citizens Advice has published a report calling on the UK Government to raise minimum energy efficiency standards for private rented homes and on the Welsh Government to expand the Nest scheme.
Citizens Advice responds to Ofgem heat networks consumer protection guidance consultation
Citizens Advice has welcomed Ofgem's consumer protection guidance for heat networks but asked the regulator to clarify billing, back-billing, contract updates and vulnerable customer protections before rules start in January 2026.
Ofgem announces consultation on home-move debt processes
Ofgem has set out plans to consult later this year on trialling new home-move processes that would require customers to contact their supplier to set up an account early.
OVO customers receive Warm Home Discount payments 19 months late
Thousands of OVO customers waited more than 19 months for Warm Home Discount payments for winter 2023/24, with the supplier paying £2,765,200 in compensation to affected households.
Warm Home Discount scheme opens for 2025-26 winter
The Warm Home Discount has opened for winter 2025-26, giving eligible households in England, Wales and Scotland a one-off £150 reduction on their energy bill.
- October 2025
Citizens Advice publishes research on low-income homeowners and retrofit
Citizens Advice research published on 23 October 2025 finds upfront cost and perceived risk deter low-income homeowners in England and Wales from energy efficiency upgrades, and sets out design considerations for future schemes.
Consultation on fairer, faster energy redress opens
The government has opened a consultation on strengthening the Energy Ombudsman, proposing faster complaint handling, automatic referrals and a power to order compensation when rulings are not implemented.
Citizens Advice publishes paper calling for overhaul of retrofit consumer protections
Citizens Advice has published a paper calling for an overhaul of consumer protections in the retrofit market, proposing independent advice, a single quality scheme and regulated redress.
Consumer Scotland responds to Ofgem standing charge consultation
Consumer Scotland has told Ofgem that a radical rethink of the standing charge should not be a priority now, backing pilots and better signposting over a mandate for lower or zero standing charge tariffs.
Consumer Scotland responds to Ofgem smart meter GSOP consultation
Consumer Scotland has told Ofgem it broadly backs proposed guaranteed standards of performance for smart meters, while pressing for shorter timeframes and clearer appointment rules.
Grow Utilities trading name begins
The Energy Ombudsman has listed Grow Utilities, trading under DJ Business Solution Ltd, as an active member from 9 October 2025, meaning disputes against it can be brought to the scheme.
SSEN mobilises welfare operation for Storm Amy customers
SSEN has served more than 20,000 meals during Storm Amy and set out how customers can claim back the cost of food and accommodation after losing power.
Flexi 2025 variable cost breakdown updated for the quarter from 1 October 2025
ScottishPower has updated the quarterly breakdown of variable costs inside its Flexi 2025 tariff from 1 October 2025, with Balancing Services Use of System rising on the single rate electricity table.
Ovo Energy Extra Support Package opens
Ovo Energy's £56m Extra Support Package opened on 1 October 2025, offering eligible customers emergency top-up, payment reductions, extended repayment plans and free energy-saving products.
- September 2025
Citizens Advice responds to Ofgem's price cap benchmark consumption review consultation
Citizens Advice has agreed with Ofgem's minded-to proposal on reviewing the benchmark consumption values behind the energy price cap, while calling for clarity on how headroom allowances are assessed.
Citizens Advice responds to consultation on extending ECO4 end date
Citizens Advice has backed a government proposal to extend the ECO4 grant scheme past March 2026, warning that a shorter timeframe would leave households facing a cliff edge.
SSEN begins real-world trials of Electricity Supply Checker
Scottish and Southern Electricity Networks has begun real-world customer trials of an Electricity Supply Checker in Swindon and South Oxfordshire, telling households whether their connection can support heat pumps and EV chargers.
British Gas Energy Trust partners with Post Office for 120 free drop-in advice events
British Gas Energy Trust will run 120 free drop-in advice events at 20 Post Offices over 12 months with the Post Office and 20 local charities, starting in Leicester on 16 and 17 September.
Power NI announces 4% residential tariff increase from 1 October 2025
Power NI will raise its residential unit price by 4% from 1 October 2025, adding about 11p a day for an average household, after the Utility Regulator approved the change.
Citizens Advice responds to Ofgem's technical working paper on the Debt Relief Scheme
Citizens Advice has responded to Ofgem's technical working paper on the proposed Debt Relief Scheme, backing its aims and phased rollout but seeking clarity on eligibility and faster consultation on phase two.
Consumer Scotland responds to Ofgem's Debt Relief Scheme policy update working paper
Consumer Scotland has told Ofgem it broadly supports the proposed eligibility criteria for the Energy Debt Relief Scheme, while urging changes on smart meters, warm referrals and supplier reimbursement.
DESNZ launches consultation on regulating TPIs in the retail energy market
The government has opened a consultation on regulating third-party intermediaries in the retail energy market, building on a 2021 call for evidence, while the Retail Energy Code Company presses ahead with its own broker accreditation scheme.
- August 2025
Ofgem publishes regulatory expectations on suppliers' use of Additional Support Credit
Ofgem has written to suppliers setting out how it expects Additional Support Credit to be assessed, recorded and refused, and signalled a Debt Strategy update for the Autumn.
Consultation on smart metering policy framework post 2025 opens
The government has opened a consultation on new licence conditions that would require energy suppliers to complete the domestic smart meter rollout by the end of 2030 and fix faulty meters within 90 days.
Amendments by the Electricity and Gas (Energy Company Obligation) (Amendment) Order 2025 took effect
Amendments to the Energy Company Obligation Order 2023 took effect on 1 August 2025, changing supplier targets and adding smart meter advice duties to home insulation and heating control work.
Consumer Scotland responds to Scottish Government PRS MEES consultation
Consumer Scotland has told the Scottish Government it broadly supports a minimum energy efficiency standard for privately rented homes, with compliance from 2028 and a backstop of 2033.
Ofgem estimates cash and cheque customers pay £136 a year more on average
Ofgem reports estimate that households paying for energy by cash or cheque pay £136 a year more on average than other customers, according to guidance published in September 2025.
- July 2025
Consumer Scotland publishes response to Ofgem fair pricing consultation
Consumer Scotland has backed Ofgem's proposed fair pricing framework for heat networks but called for stronger monitoring of fuel costs, prescriptive billing rules and readiness to enforce from January 2026.
Octopus Energy price amendments
Octopus Energy amended prices on its Octopus Key and Card and Flexible Octopus tariffs, in a change recorded by the price comparison service Energylinx.
Contact with suppliers about help paying bills reaches highest level to date
Ofgem's Energy Consumer Satisfaction Survey for July and August 2025 shows contact with suppliers about help paying bills reached its highest recorded level, at 78% of customers who fell behind.
- June 2025
Deadline for Economy 7 smart meter upgrade contact
Energy suppliers were expected to have contacted Economy 7 customers about upgrading to a smart meter before 30 June 2025, under the deadline for moving homes off older metering.
Citizens Advice publishes report on spray foam insulation mis-selling
Citizens Advice has published a report on mis-sold spray foam insulation, saying complaints have more than doubled in a year and calling for mandatory quality standards and a single ombudsman.
Consumer Scotland publishes investigation report with nine recommendations
Consumer Scotland has published an investigation into the energy efficiency and low-carbon heating sector, setting out nine recommendations covering advice, standards, enforcement, funding and redress.
Consumer Scotland publishes report on converting Scotland's home heating
Consumer Scotland has published an investigation into consumer protections in Scotland's insulation and low-carbon home heating sector, with MCS welcoming its call for a single standards body and a single redress route.
Centrica signs gas import deal with Equinor
Centrica has agreed a gas import deal with Norway's Equinor, as its Rough storage site returns to profit and the company rules out extending its production consent beyond April 2027.
UtilityCloudLive trading period ends
The Energy Ombudsman has recorded the energy broker UtilityCloudLive as inactive, with a trading period ending 4 June 2025, and says it cannot review disputes about the firm.
CheapDeals Limited ceases trading
The Energy Ombudsman records the energy broker CheapDeals Limited as inactive, with its membership of the ombudsman scheme ending on 3 June 2025 after a trading period of under ten months.
Citizens Advice published its response to Ofgem's second Energy code reform implementation consultation
Citizens Advice has welcomed most of Ofgem's second energy code reform implementation consultation, while calling for open governance duties across new code bodies and adequate resourcing for the regulator.
Wish Energy Solution Ltd ceased trading
The Energy Ombudsman lists the energy broker Wish Energy Solution Ltd as inactive, with its membership of the ombudsman scheme ending on 2 June 2025.
Outfox the Market renamed to Outfox Energy
Outfox the Market, the Leicester-based family-owned supplier launched in 2017, was renamed Outfox Energy in June 2025, with no change reported to its ownership or licence.
Planned national RTS switch-off did not happen in June 2025
The Radio Teleswitch Service phase-out began in June 2025 but no national switch-off took place, with the transition now continuing in stages through 2026.
Radio Teleswitch service planned to end 30 June 2025
The industry-run Radio Teleswitch Service that switches older electricity meters between peak and off-peak rates is being phased out from June 2025, with suppliers required to fit replacement meters.
- May 2025
Net-Zero Renewable Energy Limited trading period ends
The Energy Ombudsman has recorded Net-Zero Renewable Energy Limited, trading as Net Zero Renewables, as inactive, with its membership of the dispute scheme running from 8 December 2023 to 30 May 2025.
Citizens Advice publishes response supporting Ofgem's smart metering Guaranteed Standards
Citizens Advice has backed Ofgem's proposed Guaranteed Standards of Practice for smart metering, saying the new protections must be robust enough to tackle the problems consumers actually face.
Ofgem announces £18.6 million compensation and debt write-off for unauthorised prepayment meter installations
Ofgem has set out compensation guidelines requiring energy suppliers to pay £5.6 million and write off £13 million of debt for at least 40,000 customers given prepayment meters without permission.
Ofgem extends prepayment meter warrant protections to 30 June 2027
Ofgem has extended the licence conditions that cap warrant costs and bar forced prepayment installation in exceptional cases, keeping them in force until 30 June 2027.
Utility Warehouse May fixed launch
Utility Warehouse has replaced its UW Fixed 46 and UW Fixed Saver 46 tariffs with 47-numbered versions, part of a wave of July 2025 fixed-rate launches and removals across UK suppliers.
Consumer Scotland publishes response to Ofgem smart meter guaranteed standards consultation
Consumer Scotland has published its response to Ofgem's consultation on new guaranteed standards of performance for smart meters, backing the proposals while calling for shorter fault time limits.
- April 2025
BBC Radio 4 You and Yours covers RTS meter concerns
BBC Radio 4's You and Yours has aired concerns that hundreds of thousands of households still on Radio Teleswitch meters may lose heating and hot water when the service ends.
Wallbox solar charging features launched for new E.ON Next installations
E.ON Next has added solar charging features to new Wallbox installations from 28 April 2025 at no extra cost, but existing customers cannot currently upgrade.
Citizens Advice opposes Ofgem's zero standing charge price cap variant proposals
Citizens Advice has told Ofgem it does not support proposals for a zero standing charge variant of the energy price cap, citing complexity, implementation challenges and risks of consumer harm.
Citizens Advice responds to the fuel poverty strategy consultation for England
Citizens Advice has backed the retention of England's 2030 fuel poverty target and called for a second affordability measure alongside the existing LILEE metric.
Rebel Energy exits the domestic supply market
Rebel Energy ceased trading on 1 April 2025, leaving around 90,000 domestic customers to be transferred to a new supplier under Ofgem's safety net arrangements.
- March 2025
Consumer Scotland responds to Ofgem consultation on zero standing charge price cap variant
Consumer Scotland has told Ofgem that a zero standing charge price cap variant risks concentrating fixed costs in winter and may only benefit a limited group of low-usage households.
Westbridge Advisory International AG listed with Energy Ombudsman
The Energy Ombudsman has listed Westbridge Advisory International AG as an active member from 18 March 2025, giving the company a route into the dispute scheme for energy brokers.
Scottish Government minister writes to Ofgem on RTS switch-off
Scotland's acting climate minister has written to Ofgem asking for urgent action to speed up replacement of Radio Teleswitch Service meters, with 146,302 Scottish consumers still needing new meters before June.
Energy UK publishes briefing on data sharing to support vulnerable customers
Energy UK has published a briefing calling on the next government to set up a cross-Whitehall project on data access and matching, and to fold government data into a shared Priority Services Register.
Consumer Scotland publishes response to Ofgem RTS metering obligations consultation
Consumer Scotland has told Ofgem that plans to end the Radio Teleswitch Service in June 2025 need a narrow supplier exception and a compensation route for affected households.
Consumer Scotland responds to DESNZ call for evidence on energy smart data scheme
Consumer Scotland has welcomed a proposed energy smart data scheme that would let households share consumption and tariff data, while calling for strong consent controls, third party vetting and enforcement.
- February 2025
Citizens Advice responds to government consultation on reforms to the Energy Performance of Buildings regime
Citizens Advice has responded to the government's consultation on reforming the Energy Performance of Buildings regime, backing a five-year EPC validity period and stronger private rented sector requirements.
Government extends Warm Home Discount Scheme
Ofgem has confirmed the energy price cap will rise 6 per cent to £1,849 a year from April 2025, and noted a government extension to the Warm Home Discount Scheme.
Citizens Advice responds to Ofgem consultation on energy debt relief scheme
Citizens Advice has welcomed Ofgem's proposed energy debt relief scheme but wants it simplified, focused on crisis-caused debt and financed by energy networks at zero interest rather than by consumers.
Consumer Scotland publishes response to Ofgem debt relief scheme consultation
Consumer Scotland has published its response to Ofgem's consultation on a debt relief scheme, backing a Debt Guarantee and a shorter back-billing limit for households with smart meters.
Ofgem announced it would fine suppliers breaching back billing rules
Ofgem said in February 2025 that it would fine energy suppliers that keep breaching its back billing rules, which limit how far back a supplier can charge for energy used.
- January 2025
SSEN sets out Storm Éowyn compensation for customers off supply
SSEN has confirmed automatic compensation of £85 for Storm Éowyn outages lasting more than 48 hours, plus £40 for every additional six hours, and its own food and accommodation payments.
Emergency Response Plan activated for Storm Éowyn
NIE Networks activated its Emergency Response Plan from 23 January 2025 for Storm Éowyn, suspending normal work and directing resources to incident centres until power was restored.
Payment sums in regulation 8 substituted by S.I. 2024/1166
The sums payable by suppliers under regulation 8 of the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015 were substituted with effect from 2 January 2025 by amendment regulations made in 2024.