The Energy Ombudsman has added Grow Utilities to its list of energy companies whose disputes it can review. The listing records the trading name Grow Utilities under the company DJ Business Solution Ltd, with a membership status of Active and a start date of 9 October 2025. The entry shows no leaving date, giving the period as "2025-10-09 - present"1.
The ombudsman's page for the company gives its unique company number as 12503538 and its membership number as C35DJBU011. The membership number is the reference the scheme uses to route a dispute to the right company when a case is registered online.
Before a dispute can be registered against Grow Utilities, the ombudsman asks consumers to confirm three things: that Grow Utilities is the correct supplier to raise the dispute against, that they have already complained to Grow Utilities, and that they have either received a deadlock letter or waited eight weeks without the complaint being resolved1. The scheme also asks for sufficient evidence to support the case, including the date the complaint was first raised with the supplier1.
"Grow Utilities matches the company name written on the account holder's bill."
The ombudsman's guidance states that the name used to raise a dispute should match the company name written on the account holder's bill1. That matters where a supplier trades under a name that differs from the registered company behind it, as is the case here.
| Item | Detail |
|---|---|
| Company name | DJ Business Solution Ltd |
| Trading name | Grow Utilities |
| Membership status | Active |
| Unique company number | 12503538 |
| Membership number | C35DJBU01 |
| Start and leaving date | 2025-10-09 - present |
Source: Energy Ombudsman1.
Why it matters for households
Ombudsman membership is what gives a household a route to an independent decision when a complaint with a supplier cannot be settled directly. For a home, that route matters most where billing errors, disputed balances or unresolved account problems affect the money available for energy. A supplier outside the scheme leaves a household with fewer options than one inside it.
The listing also separates the trading name from the company behind it. Grow Utilities is the name the ombudsman says should appear on the bill for a dispute to be raised against it, while DJ Business Solution Ltd is the company name recorded on the entry1. Households comparing white label energy brands sold under another company's name face the same question of which entity is responsible for the account.
The ombudsman's process sets out what a household needs before a case can proceed, including the eight week wait or a deadlock letter, and the evidence of when the complaint was first raised1. The scheme's own pages explain what it is and what it can decide and what evidence is needed, alongside the wider process for complaining about an energy supplier.
What happens next
The ombudsman's entry gives no leaving date, so the membership is recorded as running from 9 October 2025 to the present1. No end date, change of trading name or further update has been reported.
Sources1 cited
- Grow Utilities Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org