Westbridge Advisory International AG appears on the Energy Ombudsman's register of companies as an active member from 18 March 2025, with no leaving date recorded1. The listing gives the company the membership number C35WEST10 and describes it as an energy broker1. The ombudsman's page states that it can review disputes involving the company, and that the company name matches the name written on the account holder's bill1.
The register entry records the membership period as "2025-03-18 - present" and the membership status as "Active"1. The trading name is given as Westbridge Advisory International AG, the same as the company name1. No other details of the company's ownership, size or the number of customers it serves appear on the page1.
The ombudsman sets out the conditions a householder must meet before it will take on a dispute. These are that the company named is the correct supplier to raise the dispute against, that the complaint has already been made to that company, and that either a deadlock letter has been received or eight weeks have passed without the complaint being resolved1. The complainant must also hold sufficient evidence, including the date the complaint was raised with the company1.
"Westbridge Advisory International AG matches the company name written on the account holder's bill."
The ombudsman's page also notes that cases can be created online, or by email, telephone and post, and gives a contact number of 0330 440 1624 and a postal address in Warrington1. It states that translation and other support are available1.
Why it matters for households
A company appearing on the Energy Ombudsman register matters because it determines whether a householder has an independent route to resolve a complaint that has stalled. For a broker, that route is not automatic: the ombudsman's own checklist requires the householder to have complained to the company first and to have waited eight weeks or obtained a deadlock letter1. The deadlock letter is the document a company issues when it accepts that the complaint cannot be settled between the two parties.
The listing also affects how a householder should think about complaining about an energy supplier or a broker, because the ombudsman can only consider a dispute against a company that is on its register at the relevant time1. The register entry begins on 18 March 2025, so disputes about earlier dealings with the company are not covered by this membership period as recorded1.
For a household considering using a broker to arrange a supply contract, the presence of a company on the register is one of the few publicly recorded facts about it. The ombudsman's page does not state what the company does, what it charges, or how many households it acts for1. Those details have not been reported on the register entry. Householders weighing up energy comparison sites and brokers may find that the register is the main official record available, and that it confirms membership rather than performance.
What happens next
The register records the membership as running from 18 March 2025 with no leaving date, so the listing remains current1. No end date, suspension or change of status has been reported1.
Sources1 cited
- Westbridge Advisory International AG Complaints:… | Energy Ombudsman, energyombudsman.org