Net-Zero Renewable Energy Limited, which traded as Net Zero Renewables, is listed as inactive by the Energy Ombudsman, with a membership period running from 2023-12-08 to 2025-05-301. The company is described on the Ombudsman's dispute pages as an energy broker rather than a supplier, and its unique company number is given as 14331850, with membership number C35NETZ011.
The Ombudsman states that it cannot take on complaints about the business. Its page for the company says:
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The same page adds that where a broker is still trading, it would suggest contacting the broker directly to confirm its Alternative Dispute Resolution (ADR) provider1. The Ombudsman's listing gives no reason for the end of the membership period, and no statement from the company itself has been reported1.
| Item | Detail |
|---|---|
| Company name | Net-Zero Renewable Energy Limited |
| Trading name | Net Zero Renewables |
| Type | Energy broker |
| Membership status | Inactive |
| Membership period | 2023-12-08 to 2025-05-30 |
| Unique company number | 14331850 |
| Membership number | C35NETZ01 |
The distinction between a broker and a supplier matters when a household is trying to work out who is responsible for a problem. The Ombudsman's scheme covers disputes with energy suppliers, and its page for this business places it outside that scheme as a broker1. For a household that bought a tariff through a third party, the identity of the company named on the bill is the one that determines which routes are open, and the Ombudsman's readiness checks ask a complainant to confirm that the named company matches the account holder's bill1.
Why it matters for households
A household's energy independence rests partly on knowing who it is actually dealing with. Where a tariff is arranged through a broker, the supplier remains the party that bills the home and holds the supply relationship, while the broker sits in between. If the broker is not signed up to the Ombudsman scheme, a dispute about the broker's own conduct cannot be reviewed there1. That does not change the position on the supply itself, but it does narrow the routes available if the complaint concerns the intermediary rather than the supplier.
The listing also shows that a company can stop being part of the dispute scheme while continuing to appear in a household's paperwork. The Ombudsman's guidance points anyone in that position towards the broker's own ADR provider, if the broker is still trading1. Whether Net Zero Renewables is still trading is not stated on the page, which records only that its membership is inactive1.
Households that switch through a third party can check the cooling off period rules that apply to a new contract, and the white label arrangements under which tariffs are sold under another company's name, since both affect who a household is contracting with.
What happens next
No next steps are set out in the Ombudsman's listing. The page records the end of the membership period as 2025-05-30 and gives no further date, no wind-down arrangements and no transfer of customers1. No statement from Net-Zero Renewable Energy Limited on the end of its membership has been reported1.
Sources1 cited
- Net Zero Renewables Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org