The Electricity and Gas (Standards of Performance) (Suppliers) (Amendment) (No. 2) Regulations 2024 (S.I. 2024/1166) substituted the sums in regulation 8(2) and regulation 8(3) of the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 20151. The change took effect on 2 January 20251.
Regulation 8 sets out suppliers' payment obligations. Regulation 8(2) defines the "standard payment" and regulation 8(3) defines the "additional standard payment"1. These are the guaranteed standards of performance payments made to domestic customers when a supplier fails to meet certain service standards. The 2015 Regulations themselves came into force on 1 January 20161.
The 2015 Regulations were made by the Gas and Electricity Markets Authority under powers in the Gas Act 1986 and the Electricity Act 1989. Before making them, the Authority consulted Citizens Advice, Citizens Advice Scotland, gas suppliers, electricity suppliers, and bodies representing persons likely to be affected, and the Secretary of State consented to their making1.
"Sum in reg. 8(2) substituted (2.1.2025) by The Electricity and Gas (Standards of Performance) (Suppliers) (Amendment) (No. 2) Regulations 2024 (S.I. 2024/1166)"
The regulations have been amended repeatedly since 2016. Regulations 6A to 6D were inserted on 1 May 2019, regulations 6ZA and 6ZB on 1 May 2020, and regulation 6ZA(3)(a) was substituted on 1 April 20241. A further amendment, S.I. 2026/73, inserted regulation 5A and amended regulation 8(9)(a) with effect from 23.2.20261. The amounts of the substituted sums in regulation 8(2) and 8(3) are not stated in the text of the 2015 Regulations as published; the amending instrument S.I. 2024/1166 is not among the pages reviewed, so the new figures have not been reported here.
Why it matters for households
The sums in regulation 8 are the payments a supplier owes a domestic customer when it misses a guaranteed standard of performance. They sit alongside the switching compensation and supplier guaranteed standards of performance regime, which sets out when a payment is due and how it is made. Substituting the sums changes the amount a household can expect if a supplier fails to meet its obligations, though the practical effect depends on the new figures, which are not set out in the text reviewed.
For a household, these payments are a form of redress rather than a route to energy independence. They compensate for service failures, not for loss of supply. Compensation for supply interruptions sits under a separate framework, covered in power cut compensation and the guaranteed standards of performance. The regulation 8 sums apply to supplier service standards, such as appointments, faulty meters and reconnection, rather than to network faults.
What happens next
The 2015 Regulations as published record that regulation 5A was inserted and regulation 8(9)(a) amended with effect from 23.2.2026 by S.I. 2026/731. No further commencement dates beyond that are recorded in the text reviewed.
Sources1 cited
- The Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015, legislation.gov.uk