CheapDeals Limited is recorded as an inactive energy broker by the Energy Ombudsman, with a membership start and leaving date of 2024-08-12 to 2025-06-031. The company's unique company number is given as 15071434 and its membership number as C35CHEA081. The ombudsman's page for the company states that it cannot review disputes brought against it.
The ombudsman's listing carries the same wording used for brokers outside its scheme:
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The page adds that where a broker is currently trading, consumers are advised to contact it directly to confirm its Alternative Dispute Resolution (ADR) provider1. For CheapDeals Limited, the membership status shown is "Inactive" and the leaving date has passed1.
A second broker, We Manage Your Bills Limited, is listed with the same inactive status and the same wording about the ombudsman being unable to review disputes2. Its membership ran from 2024-07-24 to 2025-06-05, with company number 13006686 and membership number C35WEMA012. The two listings differ only in dates and identifiers; the ombudsman does not state on either page why the memberships ended, and no reason for CheapDeals Limited ceasing to trade has been reported1.
| Item | CheapDeals Limited1 | We Manage Your Bills Limited2 |
|---|---|---|
| Membership status | Inactive | Inactive |
| Membership period | 2024-08-12 to 2025-06-03 | 2024-07-24 to 2025-06-05 |
| Company number | 15071434 | 13006686 |
| Membership number | C35CHEA08 | C35WEMA01 |
Why it matters for households
An energy broker sits between a household and a supplier, often arranging a contract or managing bills on the household's behalf. When a broker stops trading, the immediate question for a household is what happens to the arrangement it set up and who now handles any problem with it. The ombudsman's pages make clear that it cannot take on a dispute about either broker, because neither was signed up to its scheme1. That removes one route that households normally use when a complaint about an energy contract cannot be resolved directly.
The ombudsman's own guidance points to the broker's ADR provider as the alternative, but only where the broker is still trading1. Where a broker has ceased trading, the position on who is responsible for an unresolved complaint has not been reported. Households whose supply was arranged through a broker should note that the broker's status does not by itself change who supplies their gas or electricity; the suppliers hub sets out how the supplier relationship works, and the guide on whether supply will be cut off if a supplier ceases trading covers the separate case of a supplier failure rather than a broker failure.
What happens next
No next steps, deadlines or transfer arrangements for CheapDeals Limited customers are given on the ombudsman's page1. The page continues to direct anyone with a complaint to confirm the broker's ADR provider directly if it is trading, and states that the ombudsman cannot review the dispute1.
Sources2 cited
- CheapDeals Limited Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org
- We Manage Your Bills Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org