The Energy Ombudsman lists the energy broker UtilityCloudLive as inactive, with a start and leaving date of 11 September 2023 to 4 June 20251. The company behind the trading name is given as Utility Compare Ltd, with unique company number 10052396 and membership number C35UTIL781. The ombudsman's dispute page for the broker states that it cannot take on complaints about the firm.
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The same page advises that where a broker is still trading, consumers should contact it directly to confirm its Alternative Dispute Resolution (ADR) provider1. The ombudsman's own readiness checks for raising a dispute ask a householder to confirm they have already complained to the named company, that a deadlock letter has been received or eight weeks have passed without resolution, and that they hold sufficient evidence, including the date the complaint was raised1.
The listing does not state why the membership ended, whether the business has ceased trading, or what arrangements exist for any outstanding complaints. None of that has been reported on the page1.
| Item | Detail |
|---|---|
| Trading name | UtilityCloudLive |
| Company name | Utility Compare Ltd |
| Membership status | Inactive |
| Unique company number | 10052396 |
| Membership number | C35UTIL78 |
| Start and leaving date | 11 September 2023 to 4 June 2025 |
Why it matters for households
Energy brokers sit between households and suppliers, often arranging business or commercial contracts rather than standard domestic tariffs, and a household that has dealt with one may hold it responsible for how a contract was sold or renewed. Where a broker is not signed up to the ombudsman scheme, the free dispute route that covers energy suppliers does not extend to it, which leaves the complaining about an energy supplier process and the Energy Ombudsman route unavailable against that firm1. The ombudsman's page points instead to the broker's own ADR provider where it is still trading1.
For a home's energy independence, the practical effect is on redress rather than supply: the gas and electricity keep flowing, but a dispute over a brokered contract has no ombudsman backstop. Households that switched through a broker and are within a cooling off period have separate rights under switching rules, and evidence such as the date a complaint was first raised matters if a case later goes elsewhere, as the ombudsman's own checklist indicates1. The wider question of how supplier and broker conduct affects household control over energy costs is set out in energy suppliers and household energy independence.
What happens next
No next steps are given for UtilityCloudLive beyond the recorded leaving date of 4 June 2025 and the inactive status1. The ombudsman's page does not say what happens to complaints already in progress, and no administrator, buyer or successor arrangement has been reported1.
Sources1 cited
- UtilityCloudLive Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org