The Energy Ombudsman has recorded the energy broker Lowerbills.Biz as inactive, with a start and leaving date of 2023-01-27 to 2026-05-011. The entry appears on the Ombudsman's dispute-raising pages, where the company is listed under the membership number C35LOWE021.
The Ombudsman states on that page that the broker is not signed up to its scheme, so it cannot review disputes brought against it1. Its wording is:
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The same page advises that if a broker is currently trading, consumers should contact it directly to confirm its Alternative Dispute Resolution (ADR) provider1. The Ombudsman's listing does not state whether Lowerbills.Biz is still trading, and no reason for the change in membership status is given1. No announcement about the change has been reported beyond the Ombudsman's own listing.
| Item | Detail |
|---|---|
| Company name | Lowerbills.Biz |
| Trading name | Lowerbills.Biz |
| Membership status | Inactive |
| Membership number | C35LOWE02 |
| Start and leaving date | 2023-01-27 to 2026-05-01 |
Source: Energy Ombudsman1
Why it matters for households
Brokers and other third party intermediaries sit between households and suppliers, and some households use them to arrange a supply contract rather than approaching a supplier directly. Where a broker is not signed up to the Ombudsman scheme, the Ombudsman cannot take on a dispute about that broker, which removes one route a household might otherwise use1. The Ombudsman's own guidance points to the broker's ADR provider instead, where the broker is still trading1.
For a home's energy independence, the practical point is where responsibility sits. A supply contract is with the supplier, and the Ombudsman scheme covers disputes with suppliers that are members. A dispute about how a broker handled a switch, a quote or a contract sits in a different place, and the route to resolution depends on what the broker has arranged. Households that dealt with a broker now recorded as inactive may find that the firm's own complaints process is the only one named on the Ombudsman's page1.
The Ombudsman's listing gives no information on what happens to existing arrangements made through Lowerbills.Biz, and this has not been reported1.
What happens next
The Ombudsman's page carries a leaving date of 1 May 2026 for Lowerbills.Biz1. No further steps, deadlines or successor arrangements are set out on that page, and none have been reported1. Households wanting to check whether a broker is covered can look at how energy comparison sites, brokers and third party intermediaries are treated, and at what the Energy Ombudsman is and what it can decide. Where a complaint concerns a supplier rather than a broker, the process is set out in complaining about an energy supplier, including what evidence is needed for an Ombudsman complaint.
Sources1 cited
- Lowerbills.Biz Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org