The Energy Ombudsman's dispute page for Switch Logic, a trading name of Amadeus Group Ltd, records the broker's membership status as "Inactive" and its activity period as ending on 29 April 20261. The page states that the Ombudsman cannot review disputes brought against the broker.
The company overview lists the trading name Switch Logic, company name Amadeus Group Ltd, unique company number 12269390 and membership number C35AMAD01, with a start and leaving date of 2025-07-17 to 2026-04-291. The page carries the notice:
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The same page adds: "If your broker is currently trading we would recommend contacting them directly to confirm their Alternative Dispute Resolution (ADR) provider."1 The Ombudsman's pages set out the conditions it applies before a dispute can be registered, including that the company named matches the account holder's bill, that at least eight weeks have passed since the issue was first raised with the supplier, or that a deadlock letter has been received, and that sufficient evidence supports the case1.
A separate Ombudsman page for the broker Factor X Energy, a trading name of Factor X Energy Ltd, records the same "Inactive" membership status, with an activity period of 2025-06-20 to 2026-04-30, company number 15361172 and membership number C35FACT032. That page carries the identical notice that the broker is not signed up to the scheme and that the Ombudsman cannot review a dispute against it2.
Neither page states why the memberships ended, and no reason for the change in status has been reported1.
| Broker | Company | Membership status | Activity period | Company number |
|---|---|---|---|---|
| Switch Logic | Amadeus Group Ltd | Inactive | 2025-07-17 to 2026-04-29 | 12269390 |
| Factor X Energy | Factor X Energy Ltd | Inactive | 2025-06-20 to 2026-04-30 | 15361172 |
Why it matters for households
Brokers sit between households and suppliers, and a household that arranged a contract through one may have no route to the Energy Ombudsman if that broker is not signed up to its scheme. The Ombudsman is the body that can decide certain disputes between domestic energy customers and the companies it covers, and its reach depends on the company being within the scheme1. Where a broker is outside it, the Ombudsman's own page directs consumers to the broker to establish which alternative dispute resolution provider applies1.
For a household, the practical effect is on where a complaint about a brokered deal can be taken, and on how quickly it can be escalated. The Ombudsman's readiness checks require a complaint to have been raised with the company first, and either a deadlock letter or eight weeks without resolution, before a case can be registered1. Households that have kept records of the evidence for an Ombudsman complaint, including the date a complaint was raised, are in a position to act on those steps if a route exists. The wider question of how a household's choice of supplier and intermediary bears on its energy independence turns on the contract it holds and who is accountable for it.
What happens next
The Ombudsman's pages record the activity periods as ending on 29 April 2026 for Switch Logic and 30 April 2026 for Factor X Energy1. No further steps, and no statement from either company, have been reported1.
Sources2 cited
- Switch Logic Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org
- Factor X Energy Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org