The Energy Ombudsman's dispute page for KD Pathways now lists the broker as inactive, with a start and leaving date of 2024-08-07 to 2026-04-241. The page identifies the company behind the trading name as KD Lynk Limited, company number 12687948, with membership number C35KDLY011.
The Ombudsman states on the same page that it cannot take on disputes about the broker. It says KD Pathways is not signed up to its scheme, so it cannot review a dispute raised against it1. The page also notes that where a broker is currently trading, consumers would be advised to contact it directly to confirm its Alternative Dispute Resolution provider1. That wording is general to brokers outside the scheme; the page does not say what arrangements, if any, apply to KD Pathways now that it is listed as inactive.
The listing gives no reason for the change in status, no statement from KD Lynk Limited, and no information on what happens to any outstanding complaints or accounts held through the broker. None of that has been reported on the page1.
| Item | Detail |
|---|---|
| Trading name | KD Pathways |
| Company name | KD Lynk Limited |
| Company number | 12687948 |
| Membership number | C35KDLY01 |
| Membership status | Inactive |
| Start and leaving date | 2024-08-07 to 2026-04-24 |
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
Why it matters for households
Brokers sit between households and the suppliers that actually bill them, and they are not covered by the same dispute arrangements as suppliers. The Energy Ombudsman can only look at disputes involving companies signed up to its scheme, so a household with a complaint about a broker outside it has no route to the Energy Ombudsman for that broker1. The Ombudsman's own guidance on what it can decide, and on the evidence a complaint needs, sets out how the process works where a company is in the scheme.
For a household that arranged its supply through a broker, the practical effect is that the contract for energy itself normally sits with the supplier named on the bill, not the broker. Where a broker stops trading, the supply relationship and the billing usually continue with that supplier, though the page does not address this for KD Pathways and no such detail has been reported1. Households that used a broker to fix a tariff should keep their own records of what was agreed, since the broker may no longer be contactable.
The wider point concerns energy suppliers and household energy independence: the more layers there are between a home and the company it buys from, the more places a problem can stall. A broker that is inactive, and outside the Ombudsman scheme, removes one of the routes a household might otherwise use to escalate a dispute.
What happens next
The Ombudsman's page gives no next steps for KD Pathways, no date for any further change in status, and no contact route for the company1. Households that believe they have an unresolved complaint about a broker can check whether that broker is signed up to the Ombudsman scheme before raising a dispute1.
Sources1 cited
- KD Pathways Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org