Energy Suppliers news, page 5
- July 2025
Consumer Scotland publishes response to Ofgem fair pricing consultation
Consumer Scotland has backed Ofgem's proposed fair pricing framework for heat networks but called for stronger monitoring of fuel costs, prescriptive billing rules and readiness to enforce from January 2026.
Octopus Energy price amendments
Octopus Energy amended prices on its Octopus Key and Card and Flexible Octopus tariffs, in a change recorded by the price comparison service Energylinx.
Contact with suppliers about help paying bills reaches highest level to date
Ofgem's Energy Consumer Satisfaction Survey for July and August 2025 shows contact with suppliers about help paying bills reached its highest recorded level, at 78% of customers who fell behind.
- June 2025
Deadline for Economy 7 smart meter upgrade contact
Energy suppliers were expected to have contacted Economy 7 customers about upgrading to a smart meter before 30 June 2025, under the deadline for moving homes off older metering.
Citizens Advice publishes report on spray foam insulation mis-selling
Citizens Advice has published a report on mis-sold spray foam insulation, saying complaints have more than doubled in a year and calling for mandatory quality standards and a single ombudsman.
Consumer Scotland publishes investigation report with nine recommendations
Consumer Scotland has published an investigation into the energy efficiency and low-carbon heating sector, setting out nine recommendations covering advice, standards, enforcement, funding and redress.
Consumer Scotland publishes report on converting Scotland's home heating
Consumer Scotland has published an investigation into consumer protections in Scotland's insulation and low-carbon home heating sector, with MCS welcoming its call for a single standards body and a single redress route.
Centrica signs gas import deal with Equinor
Centrica has agreed a gas import deal with Norway's Equinor, as its Rough storage site returns to profit and the company rules out extending its production consent beyond April 2027.
UtilityCloudLive trading period ends
The Energy Ombudsman has recorded the energy broker UtilityCloudLive as inactive, with a trading period ending 4 June 2025, and says it cannot review disputes about the firm.
CheapDeals Limited ceases trading
The Energy Ombudsman records the energy broker CheapDeals Limited as inactive, with its membership of the ombudsman scheme ending on 3 June 2025 after a trading period of under ten months.
Citizens Advice published its response to Ofgem's second Energy code reform implementation consultation
Citizens Advice has welcomed most of Ofgem's second energy code reform implementation consultation, while calling for open governance duties across new code bodies and adequate resourcing for the regulator.
Wish Energy Solution Ltd ceased trading
The Energy Ombudsman lists the energy broker Wish Energy Solution Ltd as inactive, with its membership of the ombudsman scheme ending on 2 June 2025.
Outfox the Market renamed to Outfox Energy
Outfox the Market, the Leicester-based family-owned supplier launched in 2017, was renamed Outfox Energy in June 2025, with no change reported to its ownership or licence.
Planned national RTS switch-off did not happen in June 2025
The Radio Teleswitch Service phase-out began in June 2025 but no national switch-off took place, with the transition now continuing in stages through 2026.
Radio Teleswitch service planned to end 30 June 2025
The industry-run Radio Teleswitch Service that switches older electricity meters between peak and off-peak rates is being phased out from June 2025, with suppliers required to fit replacement meters.
- May 2025
Net-Zero Renewable Energy Limited trading period ends
The Energy Ombudsman has recorded Net-Zero Renewable Energy Limited, trading as Net Zero Renewables, as inactive, with its membership of the dispute scheme running from 8 December 2023 to 30 May 2025.
Citizens Advice publishes response supporting Ofgem's smart metering Guaranteed Standards
Citizens Advice has backed Ofgem's proposed Guaranteed Standards of Practice for smart metering, saying the new protections must be robust enough to tackle the problems consumers actually face.
Ofgem announces £18.6 million compensation and debt write-off for unauthorised prepayment meter installations
Ofgem has set out compensation guidelines requiring energy suppliers to pay £5.6 million and write off £13 million of debt for at least 40,000 customers given prepayment meters without permission.
Ofgem extends prepayment meter warrant protections to 30 June 2027
Ofgem has extended the licence conditions that cap warrant costs and bar forced prepayment installation in exceptional cases, keeping them in force until 30 June 2027.
Utility Warehouse May fixed launch
Utility Warehouse has replaced its UW Fixed 46 and UW Fixed Saver 46 tariffs with 47-numbered versions, part of a wave of July 2025 fixed-rate launches and removals across UK suppliers.
Consumer Scotland publishes response to Ofgem smart meter guaranteed standards consultation
Consumer Scotland has published its response to Ofgem's consultation on new guaranteed standards of performance for smart meters, backing the proposals while calling for shorter fault time limits.
- April 2025
BBC Radio 4 You and Yours covers RTS meter concerns
BBC Radio 4's You and Yours has aired concerns that hundreds of thousands of households still on Radio Teleswitch meters may lose heating and hot water when the service ends.
Wallbox solar charging features launched for new E.ON Next installations
E.ON Next has added solar charging features to new Wallbox installations from 28 April 2025 at no extra cost, but existing customers cannot currently upgrade.
Citizens Advice opposes Ofgem's zero standing charge price cap variant proposals
Citizens Advice has told Ofgem it does not support proposals for a zero standing charge variant of the energy price cap, citing complexity, implementation challenges and risks of consumer harm.
Citizens Advice responds to the fuel poverty strategy consultation for England
Citizens Advice has backed the retention of England's 2030 fuel poverty target and called for a second affordability measure alongside the existing LILEE metric.
Rebel Energy exits the domestic supply market
Rebel Energy ceased trading on 1 April 2025, leaving around 90,000 domestic customers to be transferred to a new supplier under Ofgem's safety net arrangements.
- March 2025
Consumer Scotland responds to Ofgem consultation on zero standing charge price cap variant
Consumer Scotland has told Ofgem that a zero standing charge price cap variant risks concentrating fixed costs in winter and may only benefit a limited group of low-usage households.
Westbridge Advisory International AG listed with Energy Ombudsman
The Energy Ombudsman has listed Westbridge Advisory International AG as an active member from 18 March 2025, giving the company a route into the dispute scheme for energy brokers.
Scottish Government minister writes to Ofgem on RTS switch-off
Scotland's acting climate minister has written to Ofgem asking for urgent action to speed up replacement of Radio Teleswitch Service meters, with 146,302 Scottish consumers still needing new meters before June.
Energy UK publishes briefing on data sharing to support vulnerable customers
Energy UK has published a briefing calling on the next government to set up a cross-Whitehall project on data access and matching, and to fold government data into a shared Priority Services Register.