Energy Suppliers news, page 6
- March 2025
Consumer Scotland publishes response to Ofgem RTS metering obligations consultation
Consumer Scotland has told Ofgem that plans to end the Radio Teleswitch Service in June 2025 need a narrow supplier exception and a compensation route for affected households.
Consumer Scotland responds to DESNZ call for evidence on energy smart data scheme
Consumer Scotland has welcomed a proposed energy smart data scheme that would let households share consumption and tariff data, while calling for strong consent controls, third party vetting and enforcement.
- February 2025
Citizens Advice responds to government consultation on reforms to the Energy Performance of Buildings regime
Citizens Advice has responded to the government's consultation on reforming the Energy Performance of Buildings regime, backing a five-year EPC validity period and stronger private rented sector requirements.
Government extends Warm Home Discount Scheme
Ofgem has confirmed the energy price cap will rise 6 per cent to £1,849 a year from April 2025, and noted a government extension to the Warm Home Discount Scheme.
Citizens Advice responds to Ofgem consultation on energy debt relief scheme
Citizens Advice has welcomed Ofgem's proposed energy debt relief scheme but wants it simplified, focused on crisis-caused debt and financed by energy networks at zero interest rather than by consumers.
Consumer Scotland publishes response to Ofgem debt relief scheme consultation
Consumer Scotland has published its response to Ofgem's consultation on a debt relief scheme, backing a Debt Guarantee and a shorter back-billing limit for households with smart meters.
Ofgem announced it would fine suppliers breaching back billing rules
Ofgem said in February 2025 that it would fine energy suppliers that keep breaching its back billing rules, which limit how far back a supplier can charge for energy used.
- January 2025
SSEN sets out Storm Éowyn compensation for customers off supply
SSEN has confirmed automatic compensation of £85 for Storm Éowyn outages lasting more than 48 hours, plus £40 for every additional six hours, and its own food and accommodation payments.
Emergency Response Plan activated for Storm Éowyn
NIE Networks activated its Emergency Response Plan from 23 January 2025 for Storm Éowyn, suspending normal work and directing resources to incident centres until power was restored.
Payment sums in regulation 8 substituted by S.I. 2024/1166
The sums payable by suppliers under regulation 8 of the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015 were substituted with effect from 2 January 2025 by amendment regulations made in 2024.
- December 2024
Consumer Scotland publishes response to Ofgem 24-7 metering support consultation
Consumer Scotland has published its response to Ofgem's statutory consultation on Supplier 24-7 Metering Support, backing the proposal while raising concerns about online-only contact routes and rural connectivity.
British Gas Energy Trust publishes 2024 Impact Report marking 20 years
The British Gas Energy Trust has published its 2024 Impact Report, covering 2023/24 and 20 years of work on fuel poverty, with £16.3 million in support for more than 64,000 clients.
So Energy introduces 0% finance option for solar installations
So Energy has introduced a 0% finance option that lets customers spread the cost of a solar installation, the supplier said in a December 2024 article on solar panel costs.
Suppliers completed contacting RTS customers
All electricity customers with Radio Teleswitch meters should have been contacted by their supplier about a free smart meter upgrade by the end of 2024, ahead of the service ending on 30 June 2025.
- November 2024
Citizens Advice urges Ofgem to limit back-billing to six months for smart meter customers
Citizens Advice has called on Ofgem to cut the back-billing window to six months for smart meter customers, after helping with more than 52,000 energy billing problems in 2024.
SSEN restores power to all customers affected by Storm Bert
Scottish and Southern Electricity Networks has reconnected every home and business left without power by Storm Bert, after high winds and flooding damaged overhead lines across its north and south distribution areas.
EDF launches 12-month fixed tariff priced below the January price cap
EDF has launched a 12-month fixed tariff at £1,608 for a typical direct debit household, which it says is £130 below the level the January price cap is expected to reach.
Energy UK publishes Winter 2024 Commitment for household customers
Energy UK and 15 suppliers covering almost the entire market have published a Winter 2024 Commitment setting out financial help, debt advice and service standards for household customers.
Citizens Advice responds to Ofgem's Consumer Vulnerability Strategy Refresh
Citizens Advice has welcomed Ofgem's refreshed Consumer Vulnerability Strategy but pressed for stronger action on energy debt, back billing, the priority services register and standing charges.
British Gas becomes worst energy provider for customer service
British Gas fell four points to a net customer service satisfaction score of +39, making it the worst energy provider in Which?'s latest survey of household contacts.
Good Energy launches Heat Pump tariff
Good Energy has launched a fixed heat pump tariff with a 10p per kWh off-peak rate, open to all households, according to a battery tariff guide that also records the rate has since risen.
Ofgem opens enforcement investigation into Utilita
Ofgem has opened an enforcement investigation into Utilita's compliance with the rules governing the installation and use of prepayment meters for domestic customers, it disclosed in November 2024.
Scottish Power customer service satisfaction improves by eighteen points
Scottish Power's overall customer service satisfaction rose eighteen points to +56 in Which? research published in February 2025, bringing the supplier to around the sector average.
- October 2024
Fourth round of winter Post Office Pop-Ups launches
The British Gas Energy Trust has opened a fourth winter round of money and energy advice Pop-Ups in Post Offices across Britain, running two days a week until March 2025.
KGCP Group Limited ceased active trading
The Energy Ombudsman records KGCP Group Limited, an energy broker, as inactive from 14 October 2024, and cannot review disputes about it because it was not signed up to the scheme.
Citizens Advice publishes Wales energy affordability research as price cap increases
Citizens Advice published research on 9 October 2024 showing households in Wales still need greater protection from high energy prices as the price cap rose, with thousands worried about falling behind on bills.
EDF and Pod Point launch EV charger and tariff bundle
EDF and Pod Point have launched a combined home charger and EV tariff bundle that cuts the upfront charger payment to £499 and spreads the rest over two years.
Good Energy launches FIT REGO Boost
Good Energy launched FIT REGO Boost in October 2024, a scheme that pays small solar generators for the renewable certificates their panels produce, separate from feed-in tariff payments.
Price cap changes allow suppliers 11% more profit on standard variable tariffs
The End Fuel Poverty Coalition says price cap changes from October let suppliers earn 11% more profit on standard variable tariffs, part of £483 billion in profits since the bills crisis began.
Speak, Seek, Save debt advice campaign launches for winter
Energy UK's Winter 2024 Commitment sets out supplier support for household customers from 1 October 2024 to 31 March 2025, alongside the Citizens Advice Speak, Seek, Save debt advice campaign.