Energy Suppliers News: page 6
- December 2024
So Energy introduces 0% finance option for solar installations
So Energy has introduced a 0% finance option that lets customers spread the cost of a solar installation, the supplier said in a December 2024 article on solar panel costs.
Suppliers completed contacting RTS customers
All electricity customers with Radio Teleswitch meters should have been contacted by their supplier about a free smart meter upgrade by the end of 2024, ahead of the service ending on 30 June 2025.
- November 2024
Citizens Advice urges Ofgem to limit back-billing to six months for smart meter customers
Citizens Advice has called on Ofgem to cut the back-billing window to six months for smart meter customers, after helping with more than 52,000 energy billing problems in 2024.
SSEN restores power to all customers affected by Storm Bert
Scottish and Southern Electricity Networks has reconnected every home and business left without power by Storm Bert, after high winds and flooding damaged overhead lines across its north and south distribution areas.
EDF launches 12-month fixed tariff priced below the January price cap
EDF has launched a 12-month fixed tariff at £1,608 for a typical direct debit household, which it says is £130 below the level the January price cap is expected to reach.
Energy UK publishes Winter 2024 Commitment for household customers
Energy UK and 15 suppliers covering almost the entire market have published a Winter 2024 Commitment setting out financial help, debt advice and service standards for household customers.
Citizens Advice responds to Ofgem's Consumer Vulnerability Strategy Refresh
Citizens Advice has welcomed Ofgem's refreshed Consumer Vulnerability Strategy but pressed for stronger action on energy debt, back billing, the priority services register and standing charges.
British Gas becomes worst energy provider for customer service
British Gas fell four points to a net customer service satisfaction score of +39, making it the worst energy provider in Which?'s latest survey of household contacts.
Good Energy launches Heat Pump tariff
Good Energy has launched a fixed heat pump tariff with a 10p per kWh off-peak rate, open to all households, according to a battery tariff guide that also records the rate has since risen.
Ofgem opens enforcement investigation into Utilita
Ofgem has opened an enforcement investigation into Utilita's compliance with the rules governing the installation and use of prepayment meters for domestic customers, it disclosed in November 2024.
Scottish Power customer service satisfaction improves by eighteen points
Scottish Power's overall customer service satisfaction rose eighteen points to +56 in Which? research published in February 2025, bringing the supplier to around the sector average.
- October 2024
Fourth round of winter Post Office Pop-Ups launches
The British Gas Energy Trust has opened a fourth winter round of money and energy advice Pop-Ups in Post Offices across Britain, running two days a week until March 2025.
KGCP Group Limited ceased active trading
The Energy Ombudsman records KGCP Group Limited, an energy broker, as inactive from 14 October 2024, and cannot review disputes about it because it was not signed up to the scheme.
Citizens Advice publishes Wales energy affordability research as price cap increases
Citizens Advice published research on 9 October 2024 showing households in Wales still need greater protection from high energy prices as the price cap rose, with thousands worried about falling behind on bills.
EDF and Pod Point launch EV charger and tariff bundle
EDF and Pod Point have launched a combined home charger and EV tariff bundle that cuts the upfront charger payment to £499 and spreads the rest over two years.
Good Energy launches FIT REGO Boost
Good Energy launched FIT REGO Boost in October 2024, a scheme that pays small solar generators for the renewable certificates their panels produce, separate from feed-in tariff payments.
Price cap changes allow suppliers 11% more profit on standard variable tariffs
The End Fuel Poverty Coalition says price cap changes from October let suppliers earn 11% more profit on standard variable tariffs, part of £483 billion in profits since the bills crisis began.
Speak, Seek, Save debt advice campaign launches for winter
Energy UK's Winter 2024 Commitment sets out supplier support for household customers from 1 October 2024 to 31 March 2025, alongside the Citizens Advice Speak, Seek, Save debt advice campaign.
- September 2024
SunutilitiesGroup Limited recorded as inactive by Energy Ombudsman
The Energy Ombudsman has recorded the energy broker SunutilitiesGroup Limited as inactive, with its membership of the dispute scheme shown as running from 10 January to 27 September 2024.
Citizens Advice published its response to Ofgem's initial policy consultation
Citizens Advice has told Ofgem that its proposed review mechanism for the opex escalator under RIIO-T2 is not in consumers' interests because it could only ever raise allowances.
Consumer Scotland responds to Ofgem standing charges options paper
Consumer Scotland has told Ofgem that shifting suppliers' fixed costs from standing charges to unit rates would penalise households with high essential energy use, including those in Scotland.
Citizens Advice publishes report on targeted bill support across essential markets
Citizens Advice has published a report finding that targeted bill support across energy, water, broadband and motor insurance is failing low-income households, and setting out short-term actions for government.
EDF launches cheapest energy-only fixed tariffs among major suppliers
EDF has launched a one-year fixed tariff at £1,649 and a two-year fixed tariff at £1,669, both below October 2024's £1,717 price cap, alongside a one-year tariff tracking £50 below the cap.
Octopus expected to repay circa £2.8 billion owed for Bulb
Octopus Energy is expected to repay about £2.8 billion owed for Bulb by September 2024, under a deferral trigger that could push the payment to September 2025.
Rebel Energy takes over supply of Ebico Living customers from Octopus Energy
Ebico Living's electricity supply moves from Octopus Energy to Rebel Energy from October 2024, a change recorded in Which? sustainability rankings published in October 2024.
ScottishPower launches EV Optimise add-on for EV drivers
ScottishPower has launched EV Optimise, an add-on that smart charges electric vehicles at 9p per kWh day and night and credits savings back to the customer's electricity bill.
Share Energy launches as newest Northern Ireland electricity supplier
Share Energy, based in Belfast, launched in September 2024 as the newest electricity supplier in Northern Ireland, claiming it will share half of future profits with customers.
- August 2024
Citizens Advice calls for reform of the Warm Home Discount
Citizens Advice has published analysis of continuing energy debt and called on the government to reform the Warm Home Discount before winter, as the price cap is forecast to rise.
Supplier allowed profit margins to rise 11% under new cap
Ofgem has raised the energy price cap by 10% from 1 October, taking a typical household bill in England, Scotland and Wales to £1,717, while the profit margins suppliers are allowed to make rise 11%.
Suppliers required to provide a way to report electricity supply failures
From 1 August all electricity suppliers must give customers a way to report a loss of supply, with support available around the clock, as the radio teleswitch switch-off approaches.