KGCP Group Limited ceased active trading on 14 October 2024, according to the Energy Ombudsman's company record for the broker. The same record lists the company's membership status as "Inactive" and gives its active period as 2023-12-08 to 2024-10-141.
The Ombudsman's page for the company states that it cannot take on complaints about it. The company is described as an energy broker rather than a supplier, and the page carries the company number 11818557 and membership number C35KGCP011.
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The Ombudsman's guidance on its broker pages says that where a broker is still trading, consumers should contact it directly to confirm its Alternative Dispute Resolution (ADR) provider1. The page does not say whether KGCP Group Limited has an ADR provider, and no administrator, purchaser or transfer of its customer book has been reported.
A second broker record on the same Ombudsman site, for Utilitate Energy, shows a similar position with a slightly later date. That page lists the company name as Utilitate Ltd, trading as Utilitate Energy, with membership status "Inactive", company number SC427283, membership number C35UTIL76 and an active period of 2023-08-11 to 2024-10-152. It carries the same statement that the broker is not signed up to the scheme and the same advice to contact a broker that is currently trading to confirm its ADR provider2.
| Broker record | Company number | Membership status | Active period |
|---|---|---|---|
| KGCP Group Limited | 11818557 | Inactive | 2023-12-08 to 2024-10-141 |
| Utilitate Energy (Utilitate Ltd) | SC427283 | Inactive | 2023-08-11 to 2024-10-152 |
Why it matters for households
Brokers sit between households and suppliers, and a household that bought a tariff through a broker may have no direct relationship with the supplier named on its bill. Where a broker stops trading, the practical question for a household is who now holds the contract, who bills it and who handles a complaint. The Ombudsman record answers only part of that: it confirms the broker is inactive and that the Ombudsman cannot review a dispute about it1.
That matters for energy independence in a narrow but real way. A household's ability to challenge a bill, a transfer or a mis-sold contract depends on there being an identified counterparty with a complaints route. Where the broker is outside the Ombudsman scheme, that route has to be found elsewhere, and the Ombudsman's own wording points to the broker's ADR provider as the place to look1. Nothing in the records states what happens to contracts arranged through either broker, or whether any supplier has taken them on.
Households that switch through a broker also rely on cooling off rights and on knowing which company is actually selling the tariff. Some tariffs are sold under white label brands where the brand on the bill is not the company carrying the supply licence, which can make the chain from broker to supplier harder to follow.
What happens next
No next steps are set out in either record. The Ombudsman pages do not give a date for any further change, do not name an ADR provider for either broker, and do not say whether complaints already in progress will be redirected1.
Sources2 cited
- KGCP Group Limited Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org
- Utilitate Energy Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org