Energy Suppliers News: page 7
- July 2024
Consumer Scotland publishes response to Ofgem consultation on acquisition-only tariffs ban
Consumer Scotland has published its response to Ofgem's statutory consultation on the future of the ban on acquisition-only energy tariffs, dated 8 July 2024.
Consumer Scotland published response opposing early BAT removal
Consumer Scotland has told Ofgem it opposes removing the ban on acquisition-only tariffs on 1 October 2024, saying the protection should stay for the foreseeable future.
Good Energy launches fixed EV tariff with Zapmap Premium benefit
Good Energy has launched a fixed electric vehicle tariff with a five-hour overnight rate of 7.4p per kWh and a free Zapmap Premium subscription, available from 1 July.
Ofgem opens compliance engagement with six largest suppliers on smart meter obligations
Ofgem opened compliance engagement with Great Britain's six largest energy suppliers in July 2024 to examine why some smart meters are not operating in smart mode.
- June 2024
Citizens Advice and others write to Ofgem urging reconsideration of proposal to remove the Ban on Acquisition-only Tariffs
Citizens Advice and seven other organisations have written to Ofgem asking it to reconsider a proposal to remove the ban on acquisition-only tariffs, which limit deals to new customers.
Citizens Advice published its response to Ofgem's operating cost allowance review consultation
Citizens Advice has told Ofgem not to loosen the operating cost allowance in the energy price cap without clear evidence, arguing for lower-quartile benchmarking of supplier costs.
Citizens Advice publishes response to government consultation package on energy smart appliances standards
Citizens Advice has responded to three government consultations on standards for energy smart appliances and load control organisations, backing wider consumer protections for the load control sector.
- May 2024
Lowcost Solutions Ltd recorded as inactive by Energy Ombudsman
The Energy Ombudsman has recorded the energy broker Lowcost Solutions Ltd as inactive, with a trading period that ended on 29 May 2024, and says it cannot review disputes about it.
Citizens Advice responds to Ofgem's call for input on the future of domestic price protection
Citizens Advice has told Ofgem that time-of-use tariffs expected after marketwide half hourly settlement bring new risks, and that default tariff consumers still need protection.
Energy Heroes Ltd ceased trading
The Energy Ombudsman has recorded Energy Heroes Ltd, an energy broker, as inactive, with its membership of the ombudsman scheme ending on 14 May 2024.
Consumer Scotland publishes response to Ofgem Future Price Protection discussion paper
Consumer Scotland has published its response to Ofgem's Future Price Protection discussion paper, urging the regulator to place consumer outcomes at the centre of any reform of the energy price cap.
First Warm Home Prescription trial with an energy supplier launched with ScottishPower
Energy Systems Catapult has launched the first Warm Home Prescription trial run with an energy supplier, with ScottishPower installing efficiency measures at no cost to households through the Energy Company Obligation.
Big Energy Credit Claim Back campaign launched
The Warm This Winter coalition's Big Energy Credit Claim Back campaign drew more than 20,000 sign-ups and an average reclaim of £330, as polling found 68 per cent of bill payers want credit returned automatically.
British Gas launches You Pay: We Pay bill-matching scheme
British Gas has launched You Pay: We Pay, a £15m scheme that matches the affordable energy payments of eligible customers for six months from June 2024.
- April 2024
EDF launches Essentials 1Yr May25 fixed tariff
EDF has launched Essentials 1Yr May25, a one-year fixed tariff priced at £1,580, which it says is £110 below the current price cap and the cheapest offered by any large supplier.
OVO launches 0% APR solar financing option
OVO has launched a 0% APR solar financing option giving households 36 months interest-free to spread the cost of a solar panel installation, subject to a £500 deposit.
E.ON pay-monthly subscription pilot to launch in April
E.ON will open a pay-monthly subscription pilot in April giving 350 North West households a heat pump, solar panels and a battery from £150 a month over 20 years.
Supplier switches must complete within five working days with £30 compensation
Ofgem rules in force from 1 April 2024 require energy suppliers to complete a customer's switch within five working days, with £30 compensation payable if the deadline is missed.
- March 2024
Which? names Scottish Power, Ovo Energy and British Gas worst energy suppliers for customer service
Which? has named Scottish Power, Ovo Energy and British Gas as the worst energy suppliers for quick responses and effective solutions, with Octopus Energy rated best.
E.ON Next electricity prepayment emergency credit increased from £5 to £10
E.ON Next has raised emergency credit on most electricity prepayment meters from £5 to £10, with the increase still being rolled out and customers told by letter or email.
SSE has hubs live at five M7 retail parks with 15 more in planning
SSE has opened ultra-rapid charging hubs at five M7 retail parks and says a further 15 are going through planning, as it works towards 500 hubs by 2030.
- February 2024
Citizens Advice responds to DESNZ consultation on heat network zoning
Citizens Advice has told the government it supports heat network zoning but wants consumer protection built into the policy, warning that leaving a heat network is extremely difficult once a building is connected.
Utility Warehouse launches Fixed Saver 15 and Fixed 15 fixed energy tariffs
Utility Warehouse has launched two fixed energy tariffs priced below both the January and April 2024 price caps, with the cheaper option requiring customers to move two other services to the supplier.
EDF acquires solar panel and battery installer Contact Solar
EDF has acquired Chorley-based solar panel and battery installer Contact Solar, its second installer purchase in a year, as it builds towards combined solar, battery, heat pump and EV offers.
British Gas customer support packages reach £140 million
British Gas announced customer support packages totalling £140 million between August 2022 and February 2024, according to the British Gas Energy Trust, which has itself received nearly £200 million since 2004.
British Gas launches Price Promise tariff priced below Ofgem price cap
British Gas has launched a fixed-rate Price Promise tariff at £1,699 a year for average dual fuel use, promising to beat the Ofgem price cap until at least July.
Good Energy acquires Trust Solar
Good Energy has closed Trust Solar, the JPS Group solar and storage components business it acquired in February 2024, saying it will concentrate on solar and battery installations.
Ofgem introduced the Float temporary debt allowance
Ofgem has opened a consultation on whether the temporary debt allowance it added to the energy price cap in February 2024, known as the Float, was set at the right level.
- January 2024
Which? ranks British Gas worst energy firm overall in annual survey
Which? has ranked British Gas bottom of its annual energy firm survey with an overall score of 56 per cent, while naming Octopus Energy, Ecotricity and E (Gas & Electricity) as Recommended Providers.
Consumer Scotland responds to Ofgem's Standing Charges Call for Input
Consumer Scotland has told Ofgem that moving standing charges onto unit rates in isolation would hit Scottish, disabled and electric heating households hardest, and that the regulator's own modelling does not justify the change.