Energy Suppliers news, page 7
- September 2024
SunutilitiesGroup Limited recorded as inactive by Energy Ombudsman
The Energy Ombudsman has recorded the energy broker SunutilitiesGroup Limited as inactive, with its membership of the dispute scheme shown as running from 10 January to 27 September 2024.
Citizens Advice published its response to Ofgem's initial policy consultation
Citizens Advice has told Ofgem that its proposed review mechanism for the opex escalator under RIIO-T2 is not in consumers' interests because it could only ever raise allowances.
Consumer Scotland responds to Ofgem standing charges options paper
Consumer Scotland has told Ofgem that shifting suppliers' fixed costs from standing charges to unit rates would penalise households with high essential energy use, including those in Scotland.
Citizens Advice publishes report on targeted bill support across essential markets
Citizens Advice has published a report finding that targeted bill support across energy, water, broadband and motor insurance is failing low-income households, and setting out short-term actions for government.
EDF launches cheapest energy-only fixed tariffs among major suppliers
EDF has launched a one-year fixed tariff at £1,649 and a two-year fixed tariff at £1,669, both below October 2024's £1,717 price cap, alongside a one-year tariff tracking £50 below the cap.
Octopus expected to repay circa £2.8 billion owed for Bulb
Octopus Energy is expected to repay about £2.8 billion owed for Bulb by September 2024, under a deferral trigger that could push the payment to September 2025.
Rebel Energy takes over supply of Ebico Living customers from Octopus Energy
Ebico Living's electricity supply moves from Octopus Energy to Rebel Energy from October 2024, a change recorded in Which? sustainability rankings published in October 2024.
ScottishPower launches EV Optimise add-on for EV drivers
ScottishPower has launched EV Optimise, an add-on that smart charges electric vehicles at 9p per kWh day and night and credits savings back to the customer's electricity bill.
Share Energy launches as newest Northern Ireland electricity supplier
Share Energy, based in Belfast, launched in September 2024 as the newest electricity supplier in Northern Ireland, claiming it will share half of future profits with customers.
- August 2024
Citizens Advice calls for reform of the Warm Home Discount
Citizens Advice has published analysis of continuing energy debt and called on the government to reform the Warm Home Discount before winter, as the price cap is forecast to rise.
Supplier allowed profit margins to rise 11% under new cap
Ofgem has raised the energy price cap by 10% from 1 October, taking a typical household bill in England, Scotland and Wales to £1,717, while the profit margins suppliers are allowed to make rise 11%.
Suppliers required to provide a way to report electricity supply failures
From 1 August all electricity suppliers must give customers a way to report a loss of supply, with support available around the clock, as the radio teleswitch switch-off approaches.
- July 2024
Consumer Scotland publishes response to Ofgem consultation on acquisition-only tariffs ban
Consumer Scotland has published its response to Ofgem's statutory consultation on the future of the ban on acquisition-only energy tariffs, dated 8 July 2024.
Consumer Scotland published response opposing early BAT removal
Consumer Scotland has told Ofgem it opposes removing the ban on acquisition-only tariffs on 1 October 2024, saying the protection should stay for the foreseeable future.
Good Energy launches fixed EV tariff with Zapmap Premium benefit
Good Energy has launched a fixed electric vehicle tariff with a five-hour overnight rate of 7.4p per kWh and a free Zapmap Premium subscription, available from 1 July.
Ofgem opens compliance engagement with six largest suppliers on smart meter obligations
Ofgem opened compliance engagement with Great Britain's six largest energy suppliers in July 2024 to examine why some smart meters are not operating in smart mode.
- June 2024
Citizens Advice and others write to Ofgem urging reconsideration of proposal to remove the Ban on Acquisition-only Tariffs
Citizens Advice and seven other organisations have written to Ofgem asking it to reconsider a proposal to remove the ban on acquisition-only tariffs, which limit deals to new customers.
Citizens Advice published its response to Ofgem's operating cost allowance review consultation
Citizens Advice has told Ofgem not to loosen the operating cost allowance in the energy price cap without clear evidence, arguing for lower-quartile benchmarking of supplier costs.
Citizens Advice publishes response to government consultation package on energy smart appliances standards
Citizens Advice has responded to three government consultations on standards for energy smart appliances and load control organisations, backing wider consumer protections for the load control sector.
- May 2024
Lowcost Solutions Ltd recorded as inactive by Energy Ombudsman
The Energy Ombudsman has recorded the energy broker Lowcost Solutions Ltd as inactive, with a trading period that ended on 29 May 2024, and says it cannot review disputes about it.
Citizens Advice responds to Ofgem's call for input on the future of domestic price protection
Citizens Advice has told Ofgem that time-of-use tariffs expected after marketwide half hourly settlement bring new risks, and that default tariff consumers still need protection.
Energy Heroes Ltd ceased trading
The Energy Ombudsman has recorded Energy Heroes Ltd, an energy broker, as inactive, with its membership of the ombudsman scheme ending on 14 May 2024.
Consumer Scotland publishes response to Ofgem Future Price Protection discussion paper
Consumer Scotland has published its response to Ofgem's Future Price Protection discussion paper, urging the regulator to place consumer outcomes at the centre of any reform of the energy price cap.
First Warm Home Prescription trial with an energy supplier launched with ScottishPower
Energy Systems Catapult has launched the first Warm Home Prescription trial run with an energy supplier, with ScottishPower installing efficiency measures at no cost to households through the Energy Company Obligation.
Big Energy Credit Claim Back campaign launched
The Warm This Winter coalition's Big Energy Credit Claim Back campaign drew more than 20,000 sign-ups and an average reclaim of £330, as polling found 68 per cent of bill payers want credit returned automatically.
British Gas launches You Pay: We Pay bill-matching scheme
British Gas has launched You Pay: We Pay, a £15m scheme that matches the affordable energy payments of eligible customers for six months from June 2024.
- April 2024
EDF launches Essentials 1Yr May25 fixed tariff
EDF has launched Essentials 1Yr May25, a one-year fixed tariff priced at £1,580, which it says is £110 below the current price cap and the cheapest offered by any large supplier.
OVO launches 0% APR solar financing option
OVO has launched a 0% APR solar financing option giving households 36 months interest-free to spread the cost of a solar panel installation, subject to a £500 deposit.
E.ON pay-monthly subscription pilot to launch in April
E.ON will open a pay-monthly subscription pilot in April giving 350 North West households a heat pump, solar panels and a battery from £150 a month over 20 years.
Supplier switches must complete within five working days with £30 compensation
Ofgem rules in force from 1 April 2024 require energy suppliers to complete a customer's switch within five working days, with £30 compensation payable if the deadline is missed.