Energy Suppliers news, page 8
- March 2024
Which? names Scottish Power, Ovo Energy and British Gas worst energy suppliers for customer service
Which? has named Scottish Power, Ovo Energy and British Gas as the worst energy suppliers for quick responses and effective solutions, with Octopus Energy rated best.
E.ON Next electricity prepayment emergency credit increased from £5 to £10
E.ON Next has raised emergency credit on most electricity prepayment meters from £5 to £10, with the increase still being rolled out and customers told by letter or email.
SSE has hubs live at five M7 retail parks with 15 more in planning
SSE has opened ultra-rapid charging hubs at five M7 retail parks and says a further 15 are going through planning, as it works towards 500 hubs by 2030.
- February 2024
Citizens Advice responds to DESNZ consultation on heat network zoning
Citizens Advice has told the government it supports heat network zoning but wants consumer protection built into the policy, warning that leaving a heat network is extremely difficult once a building is connected.
Utility Warehouse launches Fixed Saver 15 and Fixed 15 fixed energy tariffs
Utility Warehouse has launched two fixed energy tariffs priced below both the January and April 2024 price caps, with the cheaper option requiring customers to move two other services to the supplier.
EDF acquires solar panel and battery installer Contact Solar
EDF has acquired Chorley-based solar panel and battery installer Contact Solar, its second installer purchase in a year, as it builds towards combined solar, battery, heat pump and EV offers.
British Gas customer support packages reach £140 million
British Gas announced customer support packages totalling £140 million between August 2022 and February 2024, according to the British Gas Energy Trust, which has itself received nearly £200 million since 2004.
British Gas launches Price Promise tariff priced below Ofgem price cap
British Gas has launched a fixed-rate Price Promise tariff at £1,699 a year for average dual fuel use, promising to beat the Ofgem price cap until at least July.
Good Energy acquires Trust Solar
Good Energy has closed Trust Solar, the JPS Group solar and storage components business it acquired in February 2024, saying it will concentrate on solar and battery installations.
Ofgem introduced the Float temporary debt allowance
Ofgem has opened a consultation on whether the temporary debt allowance it added to the energy price cap in February 2024, known as the Float, was set at the right level.
- January 2024
Which? ranks British Gas worst energy firm overall in annual survey
Which? has ranked British Gas bottom of its annual energy firm survey with an overall score of 56 per cent, while naming Octopus Energy, Ecotricity and E (Gas & Electricity) as Recommended Providers.
Consumer Scotland responds to Ofgem's Standing Charges Call for Input
Consumer Scotland has told Ofgem that moving standing charges onto unit rates in isolation would hit Scottish, disabled and electric heating households hardest, and that the regulator's own modelling does not justify the change.
Eight suppliers cleared to restart involuntary prepayment meter installations
Eight energy suppliers met Ofgem's criteria to restart involuntary prepayment meter installations from January 2024, after the practice was suspended in February 2023.
First suppliers restart involuntary PPM activity
Ofgem has confirmed that the first energy suppliers restarted involuntary prepayment meter installations in January 2024, after independent audits verified they met strengthened rules introduced in November 2023.
Good Energy launches Export Only tariff
Good Energy launched Export Only in January 2024, a 4p per kWh export tariff open to any household with a smart meter and a certified renewable installation, without requiring a Good Energy import deal.
- December 2023
SSEN offers £30 per person per day compensation during Storm Gerrit outages
SSEN Distribution has confirmed that customers left without power for more than 12 hours by Storm Gerrit can claim £30 per person per day for food and drink, as around 16,000 properties remained off supply.
SSEN partners with YES Energy Solutions to offer free energy saving advice line
SSEN customers in the north of Scotland and central southern England can use the YES Advice Line for free energy efficiency advice, funding applications and benefit checks.
Deadline for suppliers to enrol or replace first-generation smart meters
Energy suppliers must enrol first-generation smart meters onto the national communications network, or replace them with second-generation meters, by the end of 2023.
Octopus acquired Shell Energy
Octopus Energy completed its acquisition of Shell Energy's UK household supply business on 1 December 2023, ending Shell's presence in the domestic market and shifting its customers to Octopus.
Octopus Energy completes takeover of Shell Energy Retail
Ofgem has published supplier level satisfaction findings showing Octopus Energy at 84 per cent overall satisfaction, with Shell Energy Retail recorded separately because the survey predates its takeover.
Octopus overtakes British Gas as largest electricity supplier
Octopus Energy became the UK's largest electricity supplier in late 2023, overtaking British Gas after completing its purchase of Shell Energy's household customers.
ScottishPower launches in-app advanced credit requests for smart PPMs
ScottishPower introduced a feature in December 2023 letting customers request advanced credit for smart prepayment meters through its app, an example of supplier good practice cited by Energy UK.
Warm Home Discount scheme extended to smaller energy suppliers
The customer threshold for compulsory participation in the Warm Home Discount has been cut from 50,000 to 1,000, bringing smaller energy suppliers into the scheme from this winter.
- November 2023
Citizens Advice published its response to the Ofgem consultation on an additional debt allowance
Citizens Advice has told Ofgem that its consultation on an extra debt allowance in the retail price cap does not show that current funding for debt-related costs is inadequate.
Consumer Scotland publishes briefing on winter energy bill support options ahead of the Autumn Statement
Consumer Scotland has published a briefing on options for targeted winter energy bill support, arguing for help through the prepayment meter Energy Price Guarantee and setting out drawbacks of the Warm Home Discount in Scotland.
EDF completes acquisition of heat pump installer CB Heating
EDF has completed its acquisition of air source heat pump installer CB Heating, following a 2022 strategic investment, saying it will cut customer journey times and train more installers.
Good Energy launches Power Pause demand flexibility scheme
Good Energy has joined National Grid's Demand Flexibility Service for winter 2023, inviting eligible smart meter customers to register for its Power Pause scheme and earn bill credit for cutting peak-time electricity use.
Ofgem prepayment installation rules become licence conditions
Ofgem's Code of Practice on involuntary prepayment meter installation became a mandatory supply licence condition on 8 November 2023, extending protections to more households and covering remote smart meter switches.
Ofgem to decide restarts supplier by supplier
Ofgem has confirmed it will decide supplier by supplier when new licence conditions on involuntary prepayment meter installations have been met and firms are ready to restart.
ScottishPower launches Power Saver app with equiwatt
ScottishPower partnered with equiwatt to launch the Power Saver app in November 2023, an app that rewards households for shifting electricity use away from peak times.