Energy Suppliers news, page 9
- November 2023
Strengthened PPM rules come into force
Ofgem's strengthened rules on involuntary prepayment meter installations took effect in November 2023, with suppliers required to pass independent audits before restarting activity in January 2024.
- October 2023
Utilita Power Payback service starts
Utilita told customers its Power Payback service would begin on 30 October 2023, paying them for cutting electricity use during notified events.
Ofgem accepts remedial actions offered by CES and CESS
Ofgem has accepted remedial actions from Community Energy Scheme UK and Community Energy Scheme Stoke over sales practices, contracts and billing, and has now closed its investigation.
Octopus Energy launches Octoplus rewards scheme
Octopus Energy has launched Octoplus, a rewards scheme that lets eligible smart meter customers earn Octopoints through demand flexibility and account activity and redeem them for credit.
Citizens Advice responds to DESNZ consultation on Boiler Upgrade Scheme amendments
Citizens Advice has told the government it welcomes the £7,500 Boiler Upgrade Scheme grant uplift but opposes cuts to grants for some households and wants the scheme's overall budget clarified.
SGN launches energy efficiency tool with Energy Saving Trust
SGN has launched an energy efficiency tool developed with the Energy Saving Trust that gives households a personalised action plan and could save an average of £110 a year on bills.
Winter 2023 Voluntary Debt Commitment published by Energy UK
Energy UK, Citizens Advice and Ofgem have published a Winter 2023 Voluntary Debt Commitment, signed by fourteen domestic suppliers, setting out extra support for customers in payment difficulty from October 2023 to March 2024.
Citizens Advice publishes Heat GB network costs research
Citizens Advice research by LCP Delta finds electrification has the lowest network costs in 10 of 12 Great British archetypes, with hydrogen cheapest in the remaining two.
Good Energy launches Solar Savings smart export tariff
Good Energy has launched Solar Savings, a smart export tariff paying 15p per kWh and 20p per kWh for Wessex ECOEnergy solar customers, up from a 10p pilot rate.
Non-MCS export application fee paid to Octopus
A Perth householder paid Octopus Energy £250 in October 2023 to have a non-MCS solar installation assessed for export payments, then waited six months for a reply.
Ofgem confirms new debt engagement and repayment plan requirements
Ofgem has confirmed new licence rules requiring energy suppliers to offer debt repayment plans at the earliest opportunity and to base them on what a household can actually afford to pay.
Quarterly change to Flexi variable costs from 1 October 2023
ScottishPower has published the Flexi variable cost values that apply from 1 October 2023, showing quarterly changes to network, environmental and smart meter charges across its regional tables.
Scottish Power granted 124 forced entry warrants by Berkshire Magistrates Court
Scottish Power obtained 124 forced entry warrants from Berkshire Magistrates Court to install prepayment meters, with campaigners saying only 20 were examined in detail and asking a Commons committee to take urgent evidence.
Voluntary code of conduct on forced PPM installations due to come into force
A voluntary code of conduct governing the forced installation of prepayment meters is due to come into force on 1 October 2023, with campaigners saying it does not go far enough.
- September 2023
British Gas reopens Energy Support Fund for new applications
British Gas has reopened its Energy Support Fund for new applications from 2 October 2023, offering grants of up to £1,500 within a £100 million support package.
Fuel Bank Foundation publishes advice on avoiding and reporting energy scams
The Fuel Bank Foundation has published guidance on spotting, avoiding and reporting energy scams, saying energy-related fraud rose sharply over the previous 12 months as criminals exploited the cost-of-living crisis.
Ofgem gains power to direct suppliers to ringfence customer credit balances
Ofgem has confirmed that since 20 September 2023 it can direct an energy supplier holding too little cash against customer credit balances to ringfence funds, and has begun publishing quarterly data on those balances.
Ofgem publishes decision on Involuntary PPM rules
Ofgem has confirmed new licence rules on involuntary prepayment meters, widening the group that must never be given one to households with children under two and those occupied only by adults over 75.
Which? and Octopus Energy launch solar panel and heat pump discount offer
Which? members can claim a 5% discount on solar panel or air-source heat pump installations booked through Octopus Energy, under an offer running until 15 December 2023.
CES and CESS amend bill formats
Ofgem has closed its investigation into Community Energy Scheme UK and Community Energy Scheme Stoke after the firms completed agreed changes to bills, contracts and exit rights.
Octopus Energy launched its Energy Helpers programme
Energy UK's 2023 Vulnerability Commitment report records that Octopus Energy's Energy Helpers programme completed 218,000 home visits, as the voluntary scheme grew to 13 signatories covering over 90% of the domestic market.
- August 2023
Citizens Advice publishes Winter Warning report calling for targeted energy bill support
Citizens Advice has published a Winter Warning report arguing that millions of households face a winter as bad as or worse than last year and calling for targeted energy bill support.
Citizens Advice warns of record energy debt help requests before winter
Citizens Advice reports record demand for energy debt help before winter, with 7.8 million people borrowing to pay energy bills in the first half of 2023 and a forecast 26% rise in debt cases by year end.
Consumer Scotland publishes response to Ofgem statutory consultation on involuntary prepayment meters
Consumer Scotland has told Ofgem it supports putting the involuntary prepayment meter code into supply licences and keeping over 85s in the do not install category, but wants under 5s moved there too.
Consumer Scotland responds to Ofgem statutory consultation on consumer standards
Consumer Scotland has told Ofgem it broadly backs the regulator's proposed consumer standards for energy suppliers, while calling for outcomes-based compliance, minimum standards for agency lines and recognised customer service accreditation.
Emergency credit increased from £1 to £3
Power NI raised the emergency credit available on its Keypad prepayment meters in Northern Ireland from £1 to £3 on 1 August 2023, giving households a larger buffer before supply is cut off.
Inaugural Tariff Watch report published
The Warm This Winter coalition has published the first Tariff Watch report, estimating that household energy suppliers could make £1.74bn in profits over the next 12 months from customers' bills.
- July 2023
Citizens Advice responds to Ofgem statutory consultation on involuntary prepayment meters
Citizens Advice has welcomed Ofgem's statutory consultation on involuntary prepayment meters and asked the regulator to widen the Do Not Install category to cover under-fives and some serious health conditions.
Citizens Advice published its response to Ofgem's statutory consultation on the supplier profit margin allowance
Citizens Advice has opposed Ofgem's plan to raise the profit margin allowance inside the retail price cap, saying the proposal is not justified by evidence and would not serve consumers.
Which? responds to Ofgem's expectations for energy suppliers on financial resilience and consumer support
Which? has welcomed Ofgem's new expectations for energy suppliers on financial resilience and customer support, while warning that bills remain almost double pre-crisis levels.