Energy Heroes Ltd ceased trading on 14 May 2024, according to the Energy Ombudsman's listing for the company. The ombudsman records the broker's membership of its scheme as "Inactive", with a start and leaving date of "2022-12-28 - 2024-05-14"1.
The listing gives the company's unique company number as 13694214 and its ombudsman membership number as C35ENER911. Energy Heroes Ltd is described as an energy broker rather than a supplier1.
Because the broker is not signed up to the ombudsman scheme, the ombudsman states it cannot take on disputes about it. Its page carries the notice:
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The same page adds that where a broker is still trading, consumers are advised to contact it directly to confirm its Alternative Dispute Resolution (ADR) provider1. For Energy Heroes Ltd, the recorded leaving date means the company is no longer within the scheme.
| Item | Detail |
|---|---|
| Company name | Energy Heroes Ltd |
| Type | Energy broker |
| Membership status | Inactive |
| Unique company number | 13694214 |
| Membership number | C35ENER91 |
| Start and leaving date | 2022-12-28 - 2024-05-14 |
Why it matters for households
Brokers sit between households and the suppliers that bill them, and a broker's collapse can leave a household unsure who is responsible for a problem that began while it was trading. The ombudsman is the usual route for resolving disputes that a supplier has not settled, and its Energy Ombudsman service can only look at companies inside its scheme. With Energy Heroes Ltd recorded as inactive and outside that scheme, the ombudsman has said it cannot review disputes about the broker1.
For a household, that changes the practical position on an unresolved complaint. The routes described on the ombudsman's own pages, including complaining about an energy supplier and gathering evidence for an ombudsman complaint, assume a company within the scheme. Where the broker is not, the ombudsman's stated position is that it cannot take the case1. Whether any separate redress exists for customers of a broker that has stopped trading has not been reported.
The wider point concerns control. A household's energy independence rests partly on knowing who holds the account, who is accountable for it and what happens when a middleman disappears. The suppliers hub sets out how the supplier relationship works, and energy suppliers and household energy independence covers why the identity and standing of the company on the bill matters. A broker leaving the market does not by itself change a supply contract, but it can remove one layer of the complaints route.
What happens next
No next steps for Energy Heroes Ltd customers have been reported. The ombudsman's page states only that it cannot review disputes about the broker and that, if a broker is currently trading, consumers should contact it directly to confirm its ADR provider1. No administrator, acquirer or transfer of accounts has been reported.
Sources1 cited
- Energy Heroes Ltd Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org