The Energy Ombudsman lists SunutilitiesGroup Limited as an inactive energy broker, with trading dates of 2024-01-10 to 2024-09-27 on its dispute-raising page1. The page carries the company number 12186887 and membership number C35SUNU011. The ombudsman's page states that it cannot review disputes brought against the company1.
The listing describes SunutilitiesGroup Limited as an energy broker rather than a supplier, and records its membership status as "Inactive"1. The page tells consumers that the broker is not signed up to the ombudsman scheme1:
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The same page adds that, where a broker is still trading, consumers should contact it directly to confirm its Alternative Dispute Resolution (ADR) provider1. It does not state whether SunutilitiesGroup Limited is still trading, and no reason is given for the change in membership status1. No announcement from the company itself, and no statement on customer accounts, credit balances or supply arrangements, has been reported1.
| Item | Detail |
|---|---|
| Company name | SunutilitiesGroup Limited |
| Type | Energy Broker |
| Membership status | Inactive |
| Company number | 12186887 |
| Membership number | C35SUNU01 |
| Start and leaving date | 2024-01-10 to 2024-09-27 |
Why it matters for households
The Energy Ombudsman is the body that decides disputes between households and the companies in its scheme, and its decisions can include remedies such as apologies, explanations and financial awards. Where a company is not in the scheme, that route is closed, and the ombudsman's own page says it cannot review a dispute against this broker1. Households that deal with a broker rather than a supplier may find that the broker sits outside the ombudsman scheme altogether, which affects how a complaint can be pursued and where it can end up.
For a home's energy independence, the practical point is who holds the account, the meter and the contract. A broker that arranges or manages a supply contract is not the same as the supplier that bills the household, and the ombudsman's listing here treats SunutilitiesGroup Limited as a broker1. Where a broker stops being part of the scheme, the household's route to an independent decision on a complaint changes, even though the underlying supply relationship may be unaffected. The page does not say what has happened to any contracts arranged through the company, and that has not been reported1.
What happens next
The ombudsman's page directs anyone whose broker is still trading to contact the broker directly to confirm its ADR provider1. It does not set out any further steps, deadlines or transfer arrangements for customers of SunutilitiesGroup Limited, and none have been reported1.
Sources1 cited
- SunutilitiesGroup Limited Complaints: Raise a… | Energy Ombudsman, energyombudsman.org