The Energy Ombudsman lists Lowcost Solutions Ltd as an inactive energy broker, with a start and leaving date of 2023-12-14 to 2024-05-291. The company's membership status on the Ombudsman's register is given as "Inactive", under membership number C35LOWC01 and unique company number 148937701.
The Ombudsman's page for the company states that it cannot take on complaints about it. In its own words:
"This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute."
The same page adds that where a broker is still trading, householders are advised to contact it directly to confirm its Alternative Dispute Resolution (ADR) provider1. The Ombudsman has not reported whether Lowcost Solutions Ltd has stopped trading altogether, only that its membership of the Ombudsman scheme is inactive and that its listed trading period has ended1.
| Item | Detail |
|---|---|
| Company name | Lowcost Solutions Ltd |
| Membership status | Inactive |
| Unique company number | 14893770 |
| Membership number | C35LOWC01 |
| Start and leaving date | 2023-12-14 to 2024-05-29 |
The register entry covers a period of just over five months, from 14 December 2023 to 29 May 20241. No reason for the ending of the membership has been reported, and no statement from Lowcost Solutions Ltd on the change appears in the Ombudsman's entry1.
Why it matters for households
The Energy Ombudsman is the body that can decide disputes between households and the suppliers and brokers signed up to its scheme. Where a company is listed as inactive, the Ombudsman states plainly that it cannot review a dispute about it1. That removes one route to a binding decision for any household with an unresolved complaint involving this broker.
Brokers sit between households and suppliers, often handling a switch or a contract. If a broker's scheme membership has lapsed, a household's ability to escalate a complaint through the Ombudsman depends on whether the broker has another ADR provider, which the Ombudsman says should be confirmed with the broker directly if it is still trading1. Where a broker has stopped trading, the practical position for a household is different again, and the Ombudsman's register does not say which of these applies here1.
For a home's energy independence, the point is narrower but real: the paperwork trail behind a switch or contract matters when something goes wrong. Records of what was agreed, when, and with whom are what a complaint rests on, whether it goes to a broker, a supplier or an ADR body. The Ombudsman's own checklist for raising a dispute asks for a deadlock letter or eight weeks without resolution, and for evidence including the date the complaint was first raised1.
What happens next
The Ombudsman's entry gives no further dated steps. It does not state whether Lowcost Solutions Ltd will return to the scheme, whether it is still trading, or what households with existing complaints should expect1. Those points have not been reported.
Sources1 cited
- Lowcost Solutions Ltd Complaints: Raise a dispute | Energy Ombudsman, energyombudsman.org