Energy Suppliers news, page 4
- November 2025
EDF launches limited time discount of up to £1,000 on solar and battery systems
EDF has cut up to £1,000 off the price of solar and battery systems bought before 23:59 on 23 November 2025, with smaller systems discounted by £500 or £750.
Ofgem publishes regulatory expectations for suppliers on Additional Support Credit
Ofgem has published regulatory expectations telling suppliers how they should assess and provide Additional Support Credit to vulnerable prepayment customers who have self-disconnected or are at risk of doing so.
Tomato Energy ceases trading and British Gas appointed by Ofgem to take on its customers
Tomato Energy ceased trading on 5 November 2025 and British Gas has been appointed by Ofgem to take on its customers under the Supplier of Last Resort process.
Citizens Advice publishes report on warmer homes for private renters in Wales
Citizens Advice has published a report calling on the UK Government to raise minimum energy efficiency standards for private rented homes and on the Welsh Government to expand the Nest scheme.
Citizens Advice responds to Ofgem heat networks consumer protection guidance consultation
Citizens Advice has welcomed Ofgem's consumer protection guidance for heat networks but asked the regulator to clarify billing, back-billing, contract updates and vulnerable customer protections before rules start in January 2026.
Ofgem announces consultation on home-move debt processes
Ofgem has set out plans to consult later this year on trialling new home-move processes that would require customers to contact their supplier to set up an account early.
OVO customers receive Warm Home Discount payments 19 months late
Thousands of OVO customers waited more than 19 months for Warm Home Discount payments for winter 2023/24, with the supplier paying £2,765,200 in compensation to affected households.
Warm Home Discount scheme opens for 2025-26 winter
The Warm Home Discount has opened for winter 2025-26, giving eligible households in England, Wales and Scotland a one-off £150 reduction on their energy bill.
- October 2025
Citizens Advice publishes research on low-income homeowners and retrofit
Citizens Advice research published on 23 October 2025 finds upfront cost and perceived risk deter low-income homeowners in England and Wales from energy efficiency upgrades, and sets out design considerations for future schemes.
Consultation on fairer, faster energy redress opens
The government has opened a consultation on strengthening the Energy Ombudsman, proposing faster complaint handling, automatic referrals and a power to order compensation when rulings are not implemented.
Citizens Advice publishes paper calling for overhaul of retrofit consumer protections
Citizens Advice has published a paper calling for an overhaul of consumer protections in the retrofit market, proposing independent advice, a single quality scheme and regulated redress.
Consumer Scotland responds to Ofgem standing charge consultation
Consumer Scotland has told Ofgem that a radical rethink of the standing charge should not be a priority now, backing pilots and better signposting over a mandate for lower or zero standing charge tariffs.
Consumer Scotland responds to Ofgem smart meter GSOP consultation
Consumer Scotland has told Ofgem it broadly backs proposed guaranteed standards of performance for smart meters, while pressing for shorter timeframes and clearer appointment rules.
Grow Utilities trading name begins
The Energy Ombudsman has listed Grow Utilities, trading under DJ Business Solution Ltd, as an active member from 9 October 2025, meaning disputes against it can be brought to the scheme.
SSEN mobilises welfare operation for Storm Amy customers
SSEN has served more than 20,000 meals during Storm Amy and set out how customers can claim back the cost of food and accommodation after losing power.
Flexi 2025 variable cost breakdown updated for the quarter from 1 October 2025
ScottishPower has updated the quarterly breakdown of variable costs inside its Flexi 2025 tariff from 1 October 2025, with Balancing Services Use of System rising on the single rate electricity table.
Ovo Energy Extra Support Package opens
Ovo Energy's £56m Extra Support Package opened on 1 October 2025, offering eligible customers emergency top-up, payment reductions, extended repayment plans and free energy-saving products.
- September 2025
Citizens Advice responds to Ofgem's price cap benchmark consumption review consultation
Citizens Advice has agreed with Ofgem's minded-to proposal on reviewing the benchmark consumption values behind the energy price cap, while calling for clarity on how headroom allowances are assessed.
Citizens Advice responds to consultation on extending ECO4 end date
Citizens Advice has backed a government proposal to extend the ECO4 grant scheme past March 2026, warning that a shorter timeframe would leave households facing a cliff edge.
SSEN begins real-world trials of Electricity Supply Checker
Scottish and Southern Electricity Networks has begun real-world customer trials of an Electricity Supply Checker in Swindon and South Oxfordshire, telling households whether their connection can support heat pumps and EV chargers.
British Gas Energy Trust partners with Post Office for 120 free drop-in advice events
British Gas Energy Trust will run 120 free drop-in advice events at 20 Post Offices over 12 months with the Post Office and 20 local charities, starting in Leicester on 16 and 17 September.
Power NI announces 4% residential tariff increase from 1 October 2025
Power NI will raise its residential unit price by 4% from 1 October 2025, adding about 11p a day for an average household, after the Utility Regulator approved the change.
Citizens Advice responds to Ofgem's technical working paper on the Debt Relief Scheme
Citizens Advice has responded to Ofgem's technical working paper on the proposed Debt Relief Scheme, backing its aims and phased rollout but seeking clarity on eligibility and faster consultation on phase two.
Consumer Scotland responds to Ofgem's Debt Relief Scheme policy update working paper
Consumer Scotland has told Ofgem it broadly supports the proposed eligibility criteria for the Energy Debt Relief Scheme, while urging changes on smart meters, warm referrals and supplier reimbursement.
DESNZ launches consultation on regulating TPIs in the retail energy market
The government has opened a consultation on regulating third-party intermediaries in the retail energy market, building on a 2021 call for evidence, while the Retail Energy Code Company presses ahead with its own broker accreditation scheme.
- August 2025
Ofgem publishes regulatory expectations on suppliers' use of Additional Support Credit
Ofgem has written to suppliers setting out how it expects Additional Support Credit to be assessed, recorded and refused, and signalled a Debt Strategy update for the Autumn.
Consultation on smart metering policy framework post 2025 opens
The government has opened a consultation on new licence conditions that would require energy suppliers to complete the domestic smart meter rollout by the end of 2030 and fix faulty meters within 90 days.
Amendments by the Electricity and Gas (Energy Company Obligation) (Amendment) Order 2025 took effect
Amendments to the Energy Company Obligation Order 2023 took effect on 1 August 2025, changing supplier targets and adding smart meter advice duties to home insulation and heating control work.
Consumer Scotland responds to Scottish Government PRS MEES consultation
Consumer Scotland has told the Scottish Government it broadly supports a minimum energy efficiency standard for privately rented homes, with compliance from 2028 and a backstop of 2033.
Ofgem estimates cash and cheque customers pay £136 a year more on average
Ofgem reports estimate that households paying for energy by cash or cheque pay £136 a year more on average than other customers, according to guidance published in September 2025.