Energy Suppliers News: page 4
- October 2025
Consumer Scotland responds to Ofgem smart meter GSOP consultation
Consumer Scotland has told Ofgem it broadly backs proposed guaranteed standards of performance for smart meters, while pressing for shorter timeframes and clearer appointment rules.
Grow Utilities trading name begins
The Energy Ombudsman has listed Grow Utilities, trading under DJ Business Solution Ltd, as an active member from 9 October 2025, meaning disputes against it can be brought to the scheme.
SSEN mobilises welfare operation for Storm Amy customers
SSEN has served more than 20,000 meals during Storm Amy and set out how customers can claim back the cost of food and accommodation after losing power.
Flexi 2025 variable cost breakdown updated for the quarter from 1 October 2025
ScottishPower has updated the quarterly breakdown of variable costs inside its Flexi 2025 tariff from 1 October 2025, with Balancing Services Use of System rising on the single rate electricity table.
Ovo Energy Extra Support Package opens
Ovo Energy's £56m Extra Support Package opened on 1 October 2025, offering eligible customers emergency top-up, payment reductions, extended repayment plans and free energy-saving products.
- September 2025
Citizens Advice responds to Ofgem's price cap benchmark consumption review consultation
Citizens Advice has agreed with Ofgem's minded-to proposal on reviewing the benchmark consumption values behind the energy price cap, while calling for clarity on how headroom allowances are assessed.
Citizens Advice responds to consultation on extending ECO4 end date
Citizens Advice has backed a government proposal to extend the ECO4 grant scheme past March 2026, warning that a shorter timeframe would leave households facing a cliff edge.
SSEN begins real-world trials of Electricity Supply Checker
Scottish and Southern Electricity Networks has begun real-world customer trials of an Electricity Supply Checker in Swindon and South Oxfordshire, telling households whether their connection can support heat pumps and EV chargers.
British Gas Energy Trust partners with Post Office for 120 free drop-in advice events
British Gas Energy Trust will run 120 free drop-in advice events at 20 Post Offices over 12 months with the Post Office and 20 local charities, starting in Leicester on 16 and 17 September.
Power NI announces 4% residential tariff increase from 1 October 2025
Power NI will raise its residential unit price by 4% from 1 October 2025, adding about 11p a day for an average household, after the Utility Regulator approved the change.
Citizens Advice responds to Ofgem's technical working paper on the Debt Relief Scheme
Citizens Advice has responded to Ofgem's technical working paper on the proposed Debt Relief Scheme, backing its aims and phased rollout but seeking clarity on eligibility and faster consultation on phase two.
Consumer Scotland responds to Ofgem's Debt Relief Scheme policy update working paper
Consumer Scotland has told Ofgem it broadly supports the proposed eligibility criteria for the Energy Debt Relief Scheme, while urging changes on smart meters, warm referrals and supplier reimbursement.
DESNZ launches consultation on regulating TPIs in the retail energy market
The government has opened a consultation on regulating third-party intermediaries in the retail energy market, building on a 2021 call for evidence, while the Retail Energy Code Company presses ahead with its own broker accreditation scheme.
- August 2025
Ofgem publishes regulatory expectations on suppliers' use of Additional Support Credit
Ofgem has written to suppliers setting out how it expects Additional Support Credit to be assessed, recorded and refused, and signalled a Debt Strategy update for the Autumn.
Consultation on smart metering policy framework post 2025 opens
The government has opened a consultation on new licence conditions that would require energy suppliers to complete the domestic smart meter rollout by the end of 2030 and fix faulty meters within 90 days.
Amendments by the Electricity and Gas (Energy Company Obligation) (Amendment) Order 2025 took effect
Amendments to the Energy Company Obligation Order 2023 took effect on 1 August 2025, changing supplier targets and adding smart meter advice duties to home insulation and heating control work.
Consumer Scotland responds to Scottish Government PRS MEES consultation
Consumer Scotland has told the Scottish Government it broadly supports a minimum energy efficiency standard for privately rented homes, with compliance from 2028 and a backstop of 2033.
Ofgem estimates cash and cheque customers pay £136 a year more on average
Ofgem reports estimate that households paying for energy by cash or cheque pay £136 a year more on average than other customers, according to guidance published in September 2025.
- July 2025
Consumer Scotland publishes response to Ofgem fair pricing consultation
Consumer Scotland has backed Ofgem's proposed fair pricing framework for heat networks but called for stronger monitoring of fuel costs, prescriptive billing rules and readiness to enforce from January 2026.
Octopus Energy price amendments
Octopus Energy amended prices on its Octopus Key and Card and Flexible Octopus tariffs, in a change recorded by the price comparison service Energylinx.
Contact with suppliers about help paying bills reaches highest level to date
Ofgem's Energy Consumer Satisfaction Survey for July and August 2025 shows contact with suppliers about help paying bills reached its highest recorded level, at 78% of customers who fell behind.
- June 2025
Deadline for Economy 7 smart meter upgrade contact
Energy suppliers were expected to have contacted Economy 7 customers about upgrading to a smart meter before 30 June 2025, under the deadline for moving homes off older metering.
Citizens Advice publishes report on spray foam insulation mis-selling
Citizens Advice has published a report on mis-sold spray foam insulation, saying complaints have more than doubled in a year and calling for mandatory quality standards and a single ombudsman.
Consumer Scotland publishes investigation report with nine recommendations
Consumer Scotland has published an investigation into the energy efficiency and low-carbon heating sector, setting out nine recommendations covering advice, standards, enforcement, funding and redress.
Consumer Scotland publishes report on converting Scotland's home heating
Consumer Scotland has published an investigation into consumer protections in Scotland's insulation and low-carbon home heating sector, with MCS welcoming its call for a single standards body and a single redress route.
Centrica signs gas import deal with Equinor
Centrica has agreed a gas import deal with Norway's Equinor, as its Rough storage site returns to profit and the company rules out extending its production consent beyond April 2027.
UtilityCloudLive trading period ends
The Energy Ombudsman has recorded the energy broker UtilityCloudLive as inactive, with a trading period ending 4 June 2025, and says it cannot review disputes about the firm.
CheapDeals Limited ceases trading
The Energy Ombudsman records the energy broker CheapDeals Limited as inactive, with its membership of the ombudsman scheme ending on 3 June 2025 after a trading period of under ten months.
Citizens Advice published its response to Ofgem's second Energy code reform implementation consultation
Citizens Advice has welcomed most of Ofgem's second energy code reform implementation consultation, while calling for open governance duties across new code bodies and adequate resourcing for the regulator.
Wish Energy Solution Ltd ceased trading
The Energy Ombudsman lists the energy broker Wish Energy Solution Ltd as inactive, with its membership of the ombudsman scheme ending on 2 June 2025.