Energy Suppliers News: page 3
- January 2026
Consumer Scotland publishes response to Ofgem consultation on energy debt when consumers move house
Consumer Scotland has responded to an Ofgem consultation on energy debt arising when consumers move house, tentatively supporting reform while setting out risks and recommendations.
Octopus Energy thermal camera loan scheme closed for winter
Octopus Energy's thermal camera loan scheme for customers is closed for this winter after demand outstripped supply, with a waiting list for when it reopens.
Citizens Advice responds to DESNZ's Tariff Interoperability consultation
Citizens Advice has backed government plans to standardise electricity tariff data so households can compare deals and switch more easily, while warning that small business suppliers may be left out.
Naps Independent Energy Advice listed as inactive by Energy Ombudsman
The Energy Ombudsman has recorded the broker Naps Independent Energy Advice as inactive, with its membership of the dispute scheme shown as ending on 19 January 2026.
Consumer Scotland publishes response opposing moving Warm Home Discount costs to unit rate
Consumer Scotland has told the UK government not to move Warm Home Discount costs from standing charges to unit rates, saying higher-use households would pay more and the change should wait for Ofgem's wider review.
Solarfair Ltd trading as Ekinect Energy recorded as inactive
The Energy Ombudsman has recorded Solarfair Ltd, trading as the energy broker Ekinect Energy, as inactive, with its membership of the scheme ending on 7 January 2026.
Citizens Advice responds to consultation on amending ECO4 order for grant-funded cost recovery
Citizens Advice has backed amending the ECO4 order so suppliers are paid through Exchequer funding rather than higher bills, while warning that retrospective payments must not cut future fuel poverty funding.
Ofgem publishes letter and guide for energy suppliers and debt advice providers
Ofgem has published a letter to energy suppliers and a guide for suppliers and debt advice providers after failing to agree a voluntary Code of Practice on debt support.
Ofgem to regulate heat networks
Ofgem becomes the regulator for heat networks across England, Scotland and Wales from January 2026, with consumer protection rules commencing on 27 January and the Energy Ombudsman already handling disputes.
Which? publishes 2026 energy supplier survey results
Which? published its 2026 energy company survey results in January 2026, naming four Which? Recommended Providers from a survey of nearly 12,000 customers and its own assessment of supplier practices.
- December 2025
Switch 4 Business Ltd listed as inactive on Energy Ombudsman dispute page
The Energy Ombudsman's dispute page lists the energy broker Switch 4 Business Ltd as inactive, with a membership period that ended on 31 December 2025.
E.ON Next announces partnership with Allume to bring shared solar to flats
E.ON Next has announced a partnership with Australian cleantech firm Allume to offer SolShare shared rooftop solar to blocks of flats, targeting social housing providers and new build developers.
Barcode Energy - Fuel Division trading from this date
The Energy Ombudsman lists Barcode Energy - Fuel Division as an active member from 10 December 2025, giving its customers access to dispute resolution.
Consumer Scotland publishes response to UK Government consultation on the energy ombudsman
Consumer Scotland has backed a four-week wait before householders can escalate an energy complaint to the Energy Ombudsman, and financial penalties for suppliers that ignore its decisions.
Citizens Advice published its ED3 consultation response
Citizens Advice has published its detailed response to Ofgem's consultation on the Sector-Specific Methodology for the ED3 price control, which will set network charges from 2028 to 2033.
Targets Framework for domestic meters concluded at end of 2025
The four-year Targets Framework that set energy suppliers annual domestic smart meter installation targets ended on 31 December 2025, with a 2030 completion obligation proposed to replace it.
- November 2025
Consumer Scotland responds to WHD continuation consultation
Consumer Scotland has told the UK government it supports continuing the Warm Home Discount beyond March 2026 but wants automatic data matching, earlier payments and a centralised helpline in Scotland.
SGN reports 26% of CO call-outs are false alarms from alarm or battery failure
SGN has published data showing 26% of carbon monoxide call-outs it attended were false alarms linked to battery or alarm failure, alongside 2024 incident figures for its networks.
EDF launches limited time discount of up to £1,000 on solar and battery systems
EDF has cut up to £1,000 off the price of solar and battery systems bought before 23:59 on 23 November 2025, with smaller systems discounted by £500 or £750.
Ofgem publishes regulatory expectations for suppliers on Additional Support Credit
Ofgem has published regulatory expectations telling suppliers how they should assess and provide Additional Support Credit to vulnerable prepayment customers who have self-disconnected or are at risk of doing so.
Tomato Energy ceases trading and British Gas appointed by Ofgem to take on its customers
Tomato Energy ceased trading on 5 November 2025 and British Gas has been appointed by Ofgem to take on its customers under the Supplier of Last Resort process.
Citizens Advice publishes report on warmer homes for private renters in Wales
Citizens Advice has published a report calling on the UK Government to raise minimum energy efficiency standards for private rented homes and on the Welsh Government to expand the Nest scheme.
Citizens Advice responds to Ofgem heat networks consumer protection guidance consultation
Citizens Advice has welcomed Ofgem's consumer protection guidance for heat networks but asked the regulator to clarify billing, back-billing, contract updates and vulnerable customer protections before rules start in January 2026.
Ofgem announces consultation on home-move debt processes
Ofgem has set out plans to consult later this year on trialling new home-move processes that would require customers to contact their supplier to set up an account early.
OVO customers receive Warm Home Discount payments 19 months late
Thousands of OVO customers waited more than 19 months for Warm Home Discount payments for winter 2023/24, with the supplier paying £2,765,200 in compensation to affected households.
Warm Home Discount scheme opens for 2025-26 winter
The Warm Home Discount has opened for winter 2025-26, giving eligible households in England, Wales and Scotland a one-off £150 reduction on their energy bill.
- October 2025
Citizens Advice publishes research on low-income homeowners and retrofit
Citizens Advice research published on 23 October 2025 finds upfront cost and perceived risk deter low-income homeowners in England and Wales from energy efficiency upgrades, and sets out design considerations for future schemes.
Consultation on fairer, faster energy redress opens
The government has opened a consultation on strengthening the Energy Ombudsman, proposing faster complaint handling, automatic referrals and a power to order compensation when rulings are not implemented.
Citizens Advice publishes paper calling for overhaul of retrofit consumer protections
Citizens Advice has published a paper calling for an overhaul of consumer protections in the retrofit market, proposing independent advice, a single quality scheme and regulated redress.
Consumer Scotland responds to Ofgem standing charge consultation
Consumer Scotland has told Ofgem that a radical rethink of the standing charge should not be a priority now, backing pilots and better signposting over a mandate for lower or zero standing charge tariffs.