Myenergi Ltd has issued version 4.1 of its product warranty, which applies to its home energy products purchased on or after 11th November 20251. The document names the company as incorporated and registered in England and Wales under company registration number 102612621.
The warranty covers the zappi EV charger, zappi pedestal, eddi energy diverter, harvi energy harvesting sensor, hub internet connector and libbi battery1. Cover runs from the date of purchase, and the periods differ by product1.
| Product | Warranty period | Extended warranty available |
|---|---|---|
| zappi | 36 months, or 60 months with extended warranty | Yes |
| eddi | 36 months, or 60 months with extended warranty | Yes |
| harvi | 36 months, or 60 months with extended warranty | No separate extended warranty, but covered under an eddi or zappi extended warranty if installed at the same time |
| hub | 36 months, or 60 months with extended warranty | No separate extended warranty, but covered under an eddi or zappi extended warranty if installed at the same time |
| libbi | 10 years for the battery pack, hybrid inverter and/or controller, provided the components are connected and operated as a system | No |
| zappi pedestal | 12 months | No |
For libbi, the document states that the hybrid inverter, controller and battery must be connected and operated as a system, and that no warranty applies if the components are used in isolation or as part of a different system1. Extended warranties add a further 24 months and are bought through My Account1.
Cover is for domestic or non-commercial use, with stated exceptions: zappi and zappi pedestal are also covered for private off-street charging in commercial settings such as private car parks, multi dwelling residential properties or workplaces, and eddi+ and libbi are also covered in light commercial settings such as schools, community centres, sports halls, small hotels, short term holiday rentals, public buildings, restaurants and retail stores1. Mass public charging, including supermarket or petrol station car parks and on-street parking, is excluded1.
"The original proof of purchase will be required, and the serial number (or other identification markings) affixed to the Product must be complete and undamaged."
Registration in My Account through the Myenergi app or website is required for all products1. The product must be installed and commissioned by a competent person in accordance with the installation manual, and the document states that if an owner arranges their own installer to conduct any repair, the warranty will be void1. Claims must be reported to Myenergi support within the warranty period1. The warranty is transferable to a new owner of the property if the product is left behind, but not to a product sold or given to another person or company, or acquired from a private reseller or online resale platform1. Where an EV charger was grant-funded under the OZEV Electric Vehicle Homecharge Scheme, the scheme must have been told about a change of address1.
Why it matters for households
For a household weighing up a home EV charger or a home battery, the warranty term is part of the long-run cost of the equipment, not just the purchase price. A 36-month term on a charger or diverter, extendable to 60 months, sets the window in which a manufacturing fault is repaired or replaced at no material or labour charge; the libbi battery system carries a 10-year term on the battery pack, hybrid inverter and controller, but only while the components run together as a system1. That condition matters for energy independence because a battery bought to store solar generation and shift it to evening use is covered as a system, not as separate parts.
The paperwork conditions also carry weight. Proof of purchase, an intact serial number, registration in My Account and installation by a competent person are all stated requirements, and repairs arranged through an owner's own installer void the cover1. For anyone comparing manufacturer warranties across brands, the transferability terms are relevant at resale: cover can pass to a buyer who takes on the property with the product left in place, but not to a product sold on separately1.
What happens next
The warranty applies to products purchased on or after 11th November 20251. The document states that the product list may be amended from time to time1. No end date for version 4.1 has been reported.