Together Energy ceased trading on 18 January 2022, according to the Energy Ombudsman, which lists the company among the suppliers whose customers it has handled following a collapse1. The Ombudsman states that it has now provided a written update to affected consumers1.
The Ombudsman's page on British Gas disputes records the closure date and links to advice for consumers with outstanding complaints about Together Energy, alongside information published by British Gas for the company's former customers1. The same page states that, as a result of companies ceasing to trade, the Ombudsman is not accepting any new disputes about them, and that customers unhappy with any element of the service provided by British Gas or British Gas Evolve as their new supplier should contact that supplier in the first instance1.
"Together Energy ceased trading on the 18th January 2022. We've now provided a written update to affected consumers."
Together Energy is one of a series of supplier failures recorded on the same page. The dates given are:
| Supplier | Date ceased trading |
|---|---|
| Simplicity Energy | 27th January 2021 |
| PfP Energy and MoneyPlus Energy | 7th September 2021 |
| People's Energy | 14th September 2021 |
| Bluegreen Energy and Zebra Power | 1st and 2nd November 2021 |
| Neon Reef and Social Energy Supply Ltd | 16th November 2021 |
| Together Energy | 18th January 2022 |
| Rebel Energy | 1st April 2025 |
| Tomato Energy | 5th November 2025 |
The page also records that British Gas was appointed by Ofgem to take on Tomato Energy customers after that company ceased trading on 5 November 20251. It does not state which supplier was appointed to take on Together Energy's customers, and no figure for the number of affected households appears in the material1.
Why it matters for households
When a supplier ceases trading, the immediate practical question for a household is whether the lights stay on and the gas keeps flowing. The Ombudsman's guidance is framed around what happens after a supplier failure: customers are transferred to a new supplier appointed under the supplier of last resort process, and complaints about the failed company can no longer be raised as new disputes1. For a household, that means the supply itself continues while the commercial relationship changes hands, and any unresolved grievance transfers to a different route.
The loss of a supplier also narrows choice. Households moved to a new supplier are placed on that supplier's terms rather than the ones they signed up to, which affects the standing charge, unit rate and contract length a home is exposed to. That matters for energy independence in the plain sense: the less a household controls which company supplies it and on what terms, the more its costs are set by events outside the home.
For anyone with an unresolved complaint, the Ombudsman sets conditions before a dispute can be registered, including that at least eight weeks have passed since the issue was first raised with the supplier, or that a deadlock letter has been received1. The complaints process and the role of the Energy Ombudsman both turn on those thresholds.
What happens next
The Ombudsman states that it has provided a written update to consumers affected by the Together Energy closure1. No further dated steps for those customers are given in the material, and the identity of the supplier appointed to take them on has not been reported there1.
Sources1 cited
- British Gas Complaints: Raise a dispute… | Energy Ombudsman, energyombudsman.org