Smart Meters news from 2024
21 stories, newest first
- December 2024
equiwatt launches PowerSmart events for NESO's Demand Flexibility Service
equiwatt has launched PowerSmart events for NESO's Demand Flexibility Service, adding multi-event notifications, more eGift rewards, a spot prize draw and smart device automations for all app users.
New 4G Communication Hubs begin installation
Smart DCC has begun installing 4G Communication Hubs in homes from December 2024, with a full roll-out scheduled for summer 2025 ahead of the 2G and 3G network switch-offs.
Suppliers completed contacting RTS customers
All electricity customers with Radio Teleswitch meters should have been contacted by their supplier about a free smart meter upgrade by the end of 2024, ahead of the service ending on 30 June 2025.
- November 2024
DFS became a year-round in-merit service
The Demand Flexibility Service moved from a winter-only scheme to a year-round, in-merit margin tool on 27 November 2024, giving the system operator a standing option to pay households and businesses for shifting electricity use.
Ofgem approved REC Change Proposal R0209
Ofgem has approved a Retail Energy Code change proposal setting out how Market-wide Half-Hourly Settlement arrangements will be implemented across the electricity retail market.
Which? survey finds smart meter fix waits exceed seven weeks on average
Which? research published on 7 November 2024 found energy customers wait more than seven weeks on average for a smart meter or monitor fault to be fixed, and nearly 14 weeks where the problem remains unresolved.
- October 2024
National Grid ESO confirms DFS will continue year-round
National Grid ESO has confirmed the Demand Flexibility Service will keep being developed to manage high demand periods across the whole year, according to research published by Nesta.
- September 2024
Which? reports smart meter customer service falling short
Which? has reported that around 10% of smart meters in homes in England, Scotland and Wales are not working as they should, and that customers reporting faults often face substandard supplier service.
equiwatt adds Zaptec EV charger integration with 250 bonus points reward
equiwatt has added Zaptec home EV chargers to its app, offering owners 250 bonus points and automatic pausing of charging during flexibility events.
Ofgem signals new smart meter Guaranteed Standards
Ofgem has confirmed new Guaranteed Standards of Performance for smart meter installation and fault handling, with consumer compensation starting on 23 February 2026.
- August 2024
Consumer Consent Solution consultation published
Ofgem has published its decision confirming the Retail Energy Code Company as Delivery Body for a Consumer Consent Solution, following a consultation that closed in October 2024.
Ofgem consults on appointing RECCo as delivery body
Ofgem has set out a final impact assessment for a digital consumer consent platform to be delivered by RECCo, with monetised benefits outweighing costs in its central scenario.
Which? surveys eight biggest suppliers on IHD replacement policies
Which? asked the eight biggest energy suppliers for their in-home display replacement policies and prices, with the information correct as of August 2024.
- July 2024
Ofgem opens compliance engagement with six largest suppliers on smart meter obligations
Ofgem opened compliance engagement with Great Britain's six largest energy suppliers in July 2024 to examine why some smart meters are not operating in smart mode.
- June 2024
Citizens Advice publishes response to government consultation package on energy smart appliances standards
Citizens Advice has responded to three government consultations on standards for energy smart appliances and load control organisations, backing wider consumer protections for the load control sector.
- February 2024
SSEN becomes first DNO to publish full smart meter half-hourly consumption datasets
SSEN Distribution has become the first UK distribution network operator to publish its full smart meter half-hourly consumption datasets, covering over 1.8 million meters across its north and south licence areas.
Smart meter In-Home Display voluntary replacement principles first published
The government has published voluntary principles under which energy suppliers agree to provide replacement in-home displays after the 12-month period in which they are obliged to maintain the equipment.
Government introduces voluntary principles for replacing smart meter displays
The Department for Energy Security and Net Zero introduced voluntary principles in February 2024 to help households obtain a replacement smart meter display once the 12-month supplier obligation has ended.
Ofgem allows involuntary prepayment meter installations to resume
Ofgem has confirmed that some energy suppliers may resume installing prepayment meters without household consent in early 2024, ending a pause on the practice.
- January 2024
Hypervolt releases app version 5.1 with PDF report downloads and troubleshooting guide
Hypervolt has begun rolling out version 5.1 of its charger app, adding direct PDF downloads of consumption reports and an in-app troubleshooting guide for connection problems.
Eight suppliers cleared to restart involuntary prepayment meter installations
Eight energy suppliers met Ofgem's criteria to restart involuntary prepayment meter installations from January 2024, after the practice was suspended in February 2023.