Mixergy announced on 25 July 2024 that Robert Heath will provide warranty servicing and maintenance for its smart hot water cylinders, joining the manufacturer's warranty service and maintenance providers in Autumn 20241.
Mixergy described the arrangement as a partnership intended to support servicing of its smart hot water cylinders. Robert Heath has worked in energy services for more than 40 years, and its engineers and technicians service and maintain a range of heating systems1. Mixergy said that expertise would be applied to keeping its cylinders operating at peak efficiency, "whether for social housing or private homes"1.
"Mixergy is excited to announce a new partnership with Robert Heath to enhance the warranty servicing and maintenance of Mixergy's innovative smart hot water cylinders."
Tom Oldfield, Head of Sustainability and External Affairs at Mixergy, said Robert Heath's servicing teams were "second to none" and that customers needing a warranty repair or service could be assured it would be carried out to a high standard. He said the company's work on technology-led energy servicing was a key factor in its selection as a warranty service partner1.
Ian Mather, Director of Strategy and Partnership at Robert Heath, said the company was "thrilled" to be chosen as one of Mixergy's dedicated warranty partners, and that Mixergy's connected hot water technology aligned with its own aim of using technology to provide services1.
The announcement did not state how many engineers Robert Heath will assign to Mixergy work, which regions it will cover, response times, or the terms of the warranty service itself. Those details have not been reported1. Mixergy's cylinders are covered on the site's Mixergy smart hot water cylinders page, and warranty arrangements sit alongside the wider picture of manufacturer service and maintenance plans.
Why it matters for households
A hot water cylinder is the part of a heating system that most often decides whether a home can shift its hot water use away from peak times, and whether a fault means a cold tank or a quick repair. Warranty servicing is the route by which a fault in the first years after installation is put right, so the size and reach of a manufacturer's service network affects how quickly a household gets hot water back.
For a home weighing up a cylinder that stores hot water and heats it when electricity is cheap, the practical question is who turns up when something fails. A named service partner with a national engineering base suggests cover beyond the installer, though the announcement gives no service levels, coverage area or timescales, so the strength of that cover cannot be judged from it1. Homes considering such technology alongside other options can compare it with which emerging technologies suit which homes.
What happens next
Robert Heath joins Mixergy's warranty service and maintenance providers in Autumn 20241. No start date within that period, and no further terms, have been reported1.