Muller EV Ltd, trading as Andersen EV, went into administration in October 2022, and certain assets were taken over by Andersen EV Plc, according to the warranty terms published by Andersen EV1. The same page states that there is no contractual warranty support for units purchased before 24 October 20221.
The current warranty position is set out by purchase date. Units purchased on or after 14/05/2024 come with a seven year warranty, while any unit purchased before that date is covered by a three year warranty1. Units bought before 24 October 2022 fall outside contractual warranty support altogether1.
"Muller EV Ltd T/A Andersen EV went into administration in October 2022. Certain assets were taken over by Andersen EV Plc. There is no contractual warranty support for units purchased before October 24, 2022."
For units that do carry cover, the terms vary by who installed the chargepoint and how it was funded. Chargepoints and ancillary items installed by an Andersen installer, and where applicable benefiting from a grant under the OZEV Electric Vehicle Homecharge Scheme, are guaranteed for seven years and include on-site parts and labour1. Chargepoints installed by Andersen affiliate partners qualify for a seven year return-to-base warranty, meaning the customer covers the cost of returning the goods1. Where a chargepoint was installed by the householder's own electrician or another installer and benefited from an Electric Vehicle Homecharge Scheme grant, Andersen guarantees the hardware for seven years on a return-to-base basis, and the installer or supplier is responsible for call out and labour charges, return postage and packaging1. Customers referred by a Renault Group dealership under the partnership with Renault UK receive a three year warranty unless they have upgraded to the full seven years, and Type-2 cables purchased from Andersen carry a three year warranty1.
| Purchase or installation route | Warranty period |
|---|---|
| Unit purchased on or after 14/05/2024 | 7 years |
| Unit purchased before 14/05/2024 | 3 years |
| Unit purchased before 24 October 2022 | No contractual warranty support |
| Installed by an Andersen installer, with OZEV Homecharge Scheme grant where applicable | 7 years, on-site parts and labour |
| Installed by an Andersen affiliate partner | 7 years, return to base |
| Installed by the householder's own electrician with an OZEV Homecharge Scheme grant | 7 years hardware, return to base |
| Renault Group dealership referral | 3 years unless upgraded to 7 |
| Type-2 cable | 3 years |
Several conditions attach to a claim. Warranty activation must be completed no later than seven days from installation or 30 days from purchase, and the guarantee becomes effective from the date of installation or within 30 days of the delivery date, whichever is earlier1. Proof of purchase is required before any work is carried out, and the guarantee is valid for the original purchaser at the originally installed address and location only1. It can be transferred to a new address if the chargepoint is removed and reinstalled by an Andersen installer, and where an OZEV grant applied, OZEV must also have been informed of the change of address1. Exclusions include normal wear and tear, accidental damage, damage from floods, lightning strikes, electrical outages or power surges, and faults caused by negligent use or by parts and accessories that are not Andersen genuine parts1. Maximum liability under the warranty is limited to the purchase price of the covered product1.
Why it matters for households
A home chargepoint is part of a household's own energy equipment, and the warranty behind it determines who pays when it fails. For owners of units bought before 24 October 2022, the manufacturer states there is no contractual warranty support, so any repair or replacement sits outside that route1. For units bought between 24 October 2022 and 14/05/2024, cover runs for three years from purchase, which means many of those units will now be past that period1. Where cover does apply, the split between on-site parts and labour and return-to-base terms decides whether a fault means an engineer visit or the householder removing and posting the unit, and in third-party installation cases the installer or supplier carries call out and labour charges1. Statutory rights as a consumer are unaffected and are additional to the guarantee1.
What happens next
No further steps are set out in the warranty terms beyond the registration and claims process. Householders are directed to register a product through the Andersen App or by contacting the support team by phone or email, and those whose chargepoint was installed by a third party are directed to that third party to claim1. Installers who have completed a repair for Andersen are directed to the support team, with trade account terms covering further detail1. No timetable for any change to the warranty periods has been reported1.
Households weighing a home chargepoint against the Electric Vehicle Homecharge Scheme, which is now closed, or the Electric Vehicle Chargepoint Grant for renters and flat owners will find the warranty route differs depending on who installs the unit. The Andersen A3 sits within the wider EV charging picture, and chargepoints that support vehicle-to-grid and vehicle-to-home operation raise separate questions about who maintains the hardware over its life.
Sources1 cited
- Andersen EV Warranty Terms | Andersen EV, andersen-ev.com