Smart Meters News: page 5
- March 2023
Ofgem extends forced prepayment meter installation ban
Ofgem's chief executive announced on 14 March that the ban on forced prepayment meter installations would run beyond the end of March, lifting only if firms follow a new code of practice.
Energy companies agree to stop force-fitting prepayment meters in vulnerable customers' homes
All UK energy suppliers have told the government they will stop force-fitting prepayment meters in vulnerable customers' homes, while magistrates have temporarily halted warrant approvals.
The Times reveals forced prepayment installations by British Gas subcontractor
The Times reported that a British Gas subcontractor used brutal methods to force-fit prepayment meters in vulnerable customers' homes, prompting suppliers to halt the practice.
- February 2023
Citizens Advice responds to Ofgem's outline of next steps on forced prepayment meter installations
Citizens Advice has welcomed Ofgem repeating its call for suppliers to check whether customers should be moved off prepayment meters, warning that the regulator and government must act if progress stalls.
Ofgem outlines next steps on forced prepayment meter installations
Ofgem has set out the terms of its British Gas investigation and the scope of a market-wide prepayment meter review, and asked suppliers to reverse incorrect installations during the current pause.
Which? survey finds 23% of smart meter owners had problems in the last year
A Which? survey of 9,417 smart meter owners found 23% had at least one problem in the past year, with suppliers failing to receive readings the most common complaint.
Citizens Advice responds to DESNZ announcement on forced prepayment meter installations
Citizens Advice has welcomed a government announcement on forced prepayment meter installations but says suppliers must review whether prepayment is safe and that protection should cover remote switching of smart meters.
Energy Security Secretary claims all suppliers committed to ending forced prepayment meter installations
Grant Shapps has claimed all energy suppliers have committed to ending forced prepayment meter installations in vulnerable customers' homes, a move the fuel poverty charity National Energy Action calls right but insufficient.
Fuel poverty charity calls for ban on forced prepayment meter installations
National Energy Action has called for a temporary ban on forced prepayment meter installations after reports that suppliers used warrants to enter customers' homes and fit the devices.
Ofgem announces industry-wide investigation into prepayment meter installations
Ofgem has opened an industry-wide investigation into the rapid growth in prepayment meter installations and warned suppliers that forced installations are unacceptable, following reports of debt agents entering homes.
Energy firms agree voluntary pause on forced PPM installations
Energy suppliers agreed a voluntary pause on forced prepayment meter installations in early 2023, after reporting on British Gas, but campaigners said the commitment did not go far enough.
Forced prepayment meter installations suspended
Forced prepayment meter installations have been suspended after an investigation into British Gas practices, with Consumer Scotland welcoming the pause as breathing space for new protections.
Ofgem agrees moratorium on involuntary PPM installations
Ofgem agreed a moratorium with suppliers in February 2023 pausing involuntary prepayment meter installations and remote smart meter mode switches, after evidence that existing rules may not have been followed.
Ofgem issues Provisional Order banning British Gas from forced PPM installations
Ofgem has issued a Provisional Order temporarily banning British Gas from forced prepayment meter installations and remote mode switches, and opened an urgent investigation into the supplier.
Suppliers agree to stop force-fitting prepayment meters without consent
Energy suppliers agreed in February 2023 to stop force-fitting prepayment meters and switching smart meters to prepayment mode without consent, a voluntary pause that later gave way to licence conditions.
Times investigation exposes forced prepayment meter practices of major suppliers including British Gas
An undercover Times investigation published on 1 February 2023 exposed forced prepayment meter practices at major suppliers including British Gas, triggering a voluntary industry pause and an ongoing Ofgem investigation.
- January 2023
Compensation window closes for forced prepayment meter installations
The window for compensation over forced prepayment meter installations closed on 31 January 2023, covering moves made between 1 January 2022 and that date.
Ofgem prepayment meter compliance review concluded
Ofgem has concluded its prepayment meter compliance review, with compensation due to customers of eight suppliers who had meters wrongly installed between 1 January 2022 and 31 January 2023.
SolarEdge Home Load Controller available now
SolarEdge has announced that its Home Load Controller is available now, a device that switches household appliances to match solar generation, battery storage and time of use tariffs.
First live DFS event held
The first live Demand Flexibility Service event on 23 January 2023 paid 400,000 households and businesses £3.37 per kilowatt hour for electricity demand they reduced.
Government demands energy firms stop forcing customers onto prepayment meters
Grant Shapps has written to energy suppliers demanding they stop moving customers onto prepayment meters against their will, as Ofgem reviews whether firms took enough care.
Ofgem to review supplier decisions to move customers to prepayment
Ofgem will review whether energy suppliers took enough care before moving customers onto prepayment meters, as the government demands firms stop forced switches.
Compensation window opens for forced prepayment installations
Ofgem has set out when households forced onto a prepayment meter between 1 January 2022 and 21 January 2023 can claim compensation, where their supplier did not follow the rules properly.
Ofgem introduced stringent new rules for prepayment meter installations
Ofgem brought in stringent new rules for prepayment meter installation in 2023, after suppliers failed to follow the rules on forced installation, a later government review confirms.
- December 2022
Christmas prepayment compulsion ban period begins
Electricity and gas suppliers in Northern Ireland have begun a Christmas period during which they will not compel customers in debt onto a prepayment meter unless the customer asks for it.
MPs debate prepayment meter self-disconnection and call for a ban
MPs debated self-disconnection of prepayment meters in the Commons on 15 December 2022 and agreed a motion urging the Government to outlaw the practice and halt forced switches.
Ofgem criticised over continued remote switching to prepayment
MPs have criticised Ofgem for failing to act on remote switching of smart meters to prepayment mode, six weeks after the regulator called the practice unacceptable.
Investigation reveals almost 500,000 court warrants for forced PPM installations since end of lockdown
An investigation for the i paper found energy firms secured almost 500,000 court warrants to install prepayment meters in the homes of customers in debt since the end of lockdown.
Deadline for migrating first-generation smart meters missed
Around four million first-generation smart meters had still not been migrated to the central platform service by the end of 2022, despite a government requirement that the work be complete by then.
equiwatt took part in National Grid's Demand Flexibility Service
equiwatt took part in National Grid's Demand Flexibility Service in winter 2022/23, the company has confirmed, and is now trialling automated energy saving features with Energy Systems Catapult.