Energy Suppliers News: page 12
- November 2022
Citizens Advice publishes report on digital disadvantage and exclusion in the energy market
Citizens Advice has published a report finding that digitally disadvantaged households face a higher risk of loyalty penalties in the energy market while the offline services they depend on are getting worse.
Power NI changes bill layout for price changes
Power NI has changed how its bills show charges when a price change falls inside a billing period, splitting units and standing charges into before and after lines.
- October 2022
Power NI announces residential price decrease from 1 November 2022 under Energy Price Guarantee
Power NI has announced a 10 per cent cut to residential electricity bills from 1 November 2022, as the Energy Price Guarantee discount offsets an underlying tariff increase agreed with the Utility Regulator.
Citizens Advice published its response to the REMA consultation
Citizens Advice has told the government's Review of Electricity Market Arrangements that consumer interests must be built into reform from the start, warning that poor design could leave vulnerable households worse off.
Octopus Energy and Halifax announce heat pump pilot scheme
Octopus Energy and Halifax have announced a pilot scheme offering Halifax mortgage customers air source heat pumps for as little as £2,000 fully installed, according to analysis published by the Energy and Climate Intelligence Unit.
Octopus Energy identified as acquirer of Bulb
Octopus Energy was named in October 2022 as the buyer of Bulb's customers, business assets and liabilities, including customer credit balances, after a sale delayed from the summer.
Octopus Energy takes over Bulb customers
Bulb's customers were moved to Octopus Energy in October 2022 under Ofgem's Supplier of Last Resort process, ending the largest supplier failure of the energy crisis.
- August 2022
Citizens Advice says latest price cap forecasts show no time to waste on further support
Citizens Advice has responded to the latest Cornwall Insight price cap forecast by calling on the government to raise benefits in line with the cost of living, saying there is no time to waste.
- July 2022
NEA publishes response to Ofgem retail financial resilience and Direct Debit consultation
The National Energy Action charity has told Ofgem that proposed financial resilience rules for suppliers should only go ahead if they do not push up the price cap, while backing stronger Direct Debit rules.
Citizens Advice publishes research on consumer impact of energy supplier failures
Citizens Advice research published on 10 July 2022 finds 28 energy supplier failures since August 2021 affected over 4 million customers and calls for reform of failure and Special Administration processes.
UK Energy Incubator Hub closes and its customers move to Octopus Energy
UK Energy Incubator Hub closed on 9 July 2022 and Ofgem appointed Octopus Energy to take on its customers under the Supplier of Last Resort process.
Central Switching Service introduced
The Central Switching Service began operating in July 2022, cutting the time a household needs to change energy supplier to five working days, according to the body that runs the national smart meter network.
Flexi variable costs updated for the quarter from 1 July 2022
ScottishPower has published the variable cost components of its Flexi tariff for the quarter beginning 1 July 2022, with Balancing Services Use of System falling and several regional distribution standing charges changing.
- June 2022
Citizens Advice responds to BEIS consultation on changes to the Energy Bills Support Scheme
Citizens Advice has backed the government's decision to raise the Energy Bills Support Scheme payment to £400 and make it a grant, while warning that prepayment meter customers and those in arrears could miss out.
Citizens Advice launches Energy Price Support Review with SMF and Public First
Citizens Advice has announced an Energy Price Support Review with the Social Market Foundation and Public First, to report in Spring 2023 on long-term help for households struggling most with energy bills.
Citizens Advice warns 585,000 private renters risk missing energy bill support
Citizens Advice says 585,000 private renters whose landlords control their energy bills may be unable to claim the £150 Warm Home Discount and the £400 grant due in October.
Energy firms made 187,000 PPM warrant applications in six months
Freedom of information requests showed energy firms applied for 187,000 warrants to force households onto prepayment meters in the first six months of 2022, part of 500,000 since lockdown ended.
Government introduces four-year smart meter regulatory framework
The government introduced a four-year regulatory framework with binding targets for suppliers in 2022, as the National Audit Office reports the rollout remains years behind its original completion date.
- May 2022
Oxera publishes review of Ofgem's role in retail market collapse
An Ofgem-commissioned review by consultancy Oxera, published on 3 May 2022, examined the regulator's role in the collapse of 29 Great British energy suppliers between July 2021 and May 2022.
- April 2022
Electricity standing charges jumped by more than 80% in April 2022
Electricity standing charges under the price cap rose by more than 80% in April 2022, driven mainly by supplier of last resort costs added to network cost allowances.
Ofgem publishes ring-fencing proposals
Ofgem published proposals in April 2022 to ring-fence customer credit balances and Renewables Obligations payments, part of a financial resilience push after 29 supplier failures.
Supplier allowance reduced by 50% from phase 1 of ECO4
The government has cut the ECO4 supplier allowance by half and set out final scheme rules for 2022 to 2026, with obligations calculated on supply volumes above 150GWh of electricity and 350GWh of gas a year.
- March 2022
British Gas adds £2 million to Support Fund, taking it to £6 million
British Gas Energy has added £2 million to its Support Fund, taking it to £6 million, to help customers struggling to pay energy bills as living costs and inflation rise.
ECO3 scheme closes with 16 of 26 obligated suppliers still operating
Ofgem's final determination for the Energy Company Obligation 3 scheme shows ten of 26 obligated suppliers left the market during its run, leaving a £135 million shortfall covered by others.
Four SEG licensees exited the market due to insolvency during SEG Y2
Ofgem's second Smart Export Guarantee annual report shows four licensed suppliers left the electricity market through insolvency during 2021-22, so no data was received from them.
Supplier websites and apps fail under meter reading demand
British Gas, EDF, Eon and Octopus reported website and app problems on 31 March 2022 as households rushed to submit meter readings before the energy price cap rose the next day.
Warm Home Discount payments due by end of March 2022
Households that qualified for the winter 2021/2022 Warm Home Discount were due to receive their one-off payment by 31st March 2022, with applications for that year now closed.
British Gas completes first air source heat pump installation in Devon
British Gas has completed its first air source heat pump installation for a household customer, at a home in Ivybridge, Devon, fitted through its partnership with Daikin.
- February 2022
Whoop Energy and Xcel Energy cease trading
Whoop Energy and Xcel Energy ceased trading on 18 February 2022, and Ofgem appointed Yu Energy to take on their customers, the Energy Ombudsman has confirmed.
Government announces £693 energy price cap rise and bill support measures
Citizens Advice has called the government's package of support for a £693 rise in the energy price cap strange, complicated and untargeted, as record numbers seek crisis help.