Energy Saving Trust announced on 15 June 2026 that it will continue to oversee Energy Redress Scheme payments under a renewed contract with Ofgem1. The organisation, which describes itself as independent, made the announcement in a news item on its website1.
The Energy Redress Scheme is the subject of a dedicated guide page on this site, The Ofgem Energy Industry Voluntary Redress Scheme, and the Trust's wider role is set out in The Energy Saving Trust: What It Does and Who Funds It. Ofgem's remit is covered in Ofgem: What the Energy Regulator Does and What It Covers.
The announcement was carried in the Trust's own words:
"We're delighted to announce that we'll continue to oversee the Energy Redress Scheme payments under a renewed contract with Ofgem."
The same wording appears in a second Trust page, dated 21 January 2026, which also states that the Trust "will continue to oversee the Energy Redress Scheme payments under a renewed contract with Ofgem"2. Neither page gives the value of the contract, its length, or the date it takes effect. Those details have not been reported1.
The Trust's published material places the redress work alongside its wider calls on home energy policy. In an October 2025 response to a National Audit Office report on solid wall insulation failures under the Energy Company Obligation, the Trust said it was "deeply concerning that a significant number of people across Great Britain have been let down by schemes designed to address fuel poverty"1. It called for a national retrofit advice service in England "to direct households to further support or redress if something goes wrong, so that it can be quickly put right"1. The Trust's page carrying that response notes it is most relevant to people in England, Scotland and Wales1.
In a January 2026 response to the UK Government's Warm Homes Plan, the Trust said the plan committed £15 billion and provided "a clear framework for upgrading five million homes", with a new Warm Homes Agency to be created by 2027 to oversee consumer protection and provide advice2. It also cited evaluation data showing 42% of people install energy saving or low carbon measures after receiving advice, with a further 42% planning to do so within a year2.
Why it matters for households
The Energy Redress Scheme is funded by payments from energy suppliers, and the Trust's role is to oversee how those payments are distributed1. For a household, the practical relevance is that the body handling redress payments stays the same, so the route to support or redress through the scheme is unchanged by the contract renewal. The Trust has separately argued that households need a simpler route to redress when home energy work goes wrong, and has pointed to a national retrofit advice service in England as a way to achieve that1. How the renewed contract affects the scheme's funding, eligibility or application process has not been reported1.
What happens next
The Trust states it will continue to oversee Energy Redress Scheme payments under the renewed contract1. No start date, end date or contract value has been published1. The Trust's January 2026 response refers to a Warm Homes Agency to be created by 20272.
Sources2 cited
- Energy efficiency installation failures: our response - Energy Saving Trust, energysavingtrust.org.uk
- Our response to the UK Government's Warm Homes Plan - Energy Saving Trust, energysavingtrust.org.uk