Ideal Heating issued a customer safety notice on 1 February 2024 covering a potential fault in a number of its boilers, and on 20 February said it would begin rolling out a product safety upgrade from the end of that month1.
The company said that in a small proportion of the affected range, approximately 1 in 10,000, an excessive volume of air trapped inside the boiler in a fault condition could cause it to overheat and fail1. The upgrade applies to boilers manufactured between August 2022 and 7 January 2024 across ten ranges: Logic Combi2, Logic System2, Logic + Combi2, Logic + System2, Logic MAX Combi2, Logic MAX System2, iMini2, Independent Combi2, Keston Combi2 and Keston System21. Boilers in current production are not affected1.
"There is an additional component that will need to be added to your boiler. This will be installed by an engineer and is an additional safety device that is above and beyond the safety measures already within the boiler. It will not affect the performance or efficiency of your boiler."
The visit takes 30 to 60 minutes1. Ideal Heating said it is contacting everyone who has registered the warranty of an affected boiler, and asks them to register their details at www.idealsupport.co.uk or call 0808 175 9173 so an engineer visit can be arranged1. Customers can also check whether their boiler is affected through the same webpage or freephone number1.
Until the upgrade is fitted, Ideal Heating said customers can continue to use their boiler and advised repressurising it to 1.5 bar, with instructions on its support page1. Where the pressure gauge already reads 1.5 bar or above, the company said no repressurising is needed, though bleeding radiators may drop the pressure and require it to be topped back up to 1.5 bar1. Customers who cannot repressurise the boiler are asked to contact the company by email or on the freephone number1. Ideal Heating also said it was aware of content circulating on social media about an incident which remains under investigation1.
Why it matters for households
The notice covers a defined manufacturing window rather than every Ideal boiler, so the first practical question for a household is the age and model of the unit. The affected list spans combi and system boilers sold under the Ideal, iMini and Keston names, which means a boiler's badge alone does not settle whether it is in scope1.
The remedy is a physical modification rather than a settings change: an engineer adds a component the company describes as an additional safety device, and the company says performance and efficiency are unaffected1. Until then, the interim measure is pressure management, which is a routine task on a sealed heating system and one that also comes up in general boiler fault and fault code guidance. Because the fault condition described involves air trapped inside the boiler and overheating, the notice sits alongside wider carbon monoxide and home heating safety considerations for any combustion appliance.
For a household, registration is what triggers the visit, so warranty records and contact details held by the manufacturer determine whether the upgrade is offered proactively. Ideal Heating's range is set out in its boiler range pages, and the company sits within the wider manufacturers landscape against which buyers compare brands such as Baxi and Ideal.
What happens next
Ideal Heating said the product safety upgrade would be rolled out from the end of February 2024, and the notice page carries a dated installer update of 13/03/20241. No completion date for the programme, and no total number of affected boilers, has been reported1.
Sources1 cited
- Important customer safety notice, idealheating.com