tado° has ended the introductory 10-year extended warranty that it attached to the launch of its tado° X product range. The maker states that the promotion is no longer available for new purchases made after 30th June 20261.
The offer was described by tado° as a launch promotion rather than a permanent feature of the product line. The company says it "included an exclusive 10-year extended warranty as a special introductory offer" to celebrate the launch of the tado° X range1. Registration for the 10-year cover remains open only to qualifying buyers, with the maker stating it is "Only for purchases before 30th June 2026"1.
"This introductory phase has now come to an end and the promotion is no longer available for new purchases made after 30th June 2026."
What remains in place is the 2-Year Premium Direct-Service Warranty, which tado° says is unlocked by "Direct purchase from tado.com or an authorised retail partner"4. The maker states that this cover includes remote diagnostics to resolve issues without a return, and "Ensured rapid replacement if a hardware defect is confirmed"3. It also says it waives the standard burden of proof required by local consumer laws, describing the claim process as "simple and stress-free from day one all the way through year two"3.
The premium warranty is limited to official channels. tado° states it "is not included with products purchased through unauthorized sellers, including eBay, Amazon Marketplace, and other secondary-market or classified sites"3. The extended warranty terms and conditions are published separately by the maker1. No figure has been reported for the cost of extending cover beyond the standard periods, and no replacement promotion has been announced.
| Cover | Availability |
|---|---|
| 10-year extended warranty | Purchases before 30th June 2026 only1 |
| 2-Year Premium Direct-Service Warranty | Direct purchase from tado.com or an authorised retail partner4 |
Why it matters for households
Heating controls such as tado° smart thermostats and TRVs sit at the point where a household decides when and where to heat, so their working life affects how reliably a home can run a schedule that avoids heating empty rooms. A warranty determines who pays if a unit fails, and how quickly a replacement arrives.
The change means the length of cover now depends on when a device was bought rather than on the product itself. A household that bought before 30th June 2026 can register for 10 years of cover; one buying later is left with the 2-year premium warranty and whatever rights local consumer law provides. Because the premium warranty is tied to authorised sales channels, a device bought second-hand or through a marketplace carries less protection than one bought directly, which matters where a household is relying on a single set of controls for the whole home.
What happens next
Registration for the 10-year extended warranty remains open to eligible buyers who purchased before 30th June 2026, through the form published by tado°1. The maker has not reported any further dated steps. Households weighing heating controls more generally will find warranty length and channel conditions vary between makers, and these are set out in each maker's own terms.