Aira's listing on Which? Trusted Traders, the independent review platform, has been updated with a company description dated May 2026. The page describes Aira as a clean energy-tech company and sets out its all-inclusive heat pump plan, covering a free home energy assessment, finance options, system design and installation, backed by what the company calls its 15-Year Aira Guarantee1.
The profile lists the business at Unit 14 Mercury Way, Trafford Park, Stretford, M41 7LY, with opening hours of 08:45 to 17:00 Monday to Friday and 09:00 to 17:30 at weekends1. It carries a rating of 4.9 from 86 reviews, with 97% of customers recorded as recommending the trader1. Under "What we do" the page lists air source heat pumps, solar panels and battery storage1.
In its own description, Aira states:
"With the Aira all-inclusive plan, we make switching from a boiler to a heat pump completely hassle-free. From a free home energy assessment and flexible finance options to system design and installation, we handle it all."
The company adds that its heat pumps are "Designed and engineered by our in-house team of experts in Sweden and installed by Aira Academy-trained technicians here in the UK", and that the plan is "all backed by our 15-Year Aira Guarantee"1.
Customer reviews on the same page give detail on what installations have involved. One reviewer reports that "Aira's design provided a 12 Kw heat pump plus 4 replacement radiators", with "quite a lot of reconfiguration to pipework as well as removal of the tanks from the loft"1. Another describes a 12kW unit confirmed after a pressure test on a period property, and a third reports replacing 19 radiators alongside solar panels and a battery1. One reviewer states that "with the government grant of £7,500 made the decision easy" and that "We only had to pay the £149 survey fee prior to installation"1. Another notes that "all the components are supplied by Aira, the whole system is controlled through an integrated app, and it is all backed up by a 15 year guarantee"1. A further reviewer states that "Aira design and build their own systems and use their own employees for installation"1.
Why it matters for households
The profile sets out how one installer packages a heat pump: assessment, design, installation, components and a long guarantee under a single plan, rather than a household assembling a system from separate suppliers. For a home's energy independence, the practical points are the scope of the guarantee, who supplies and services the components, and whether controls sit in one app. The reviews also show the range of work a switch can involve, from radiator replacements to pipework changes and removal of loft tanks, and the role of the £7,500 government grant and a £149 survey fee in what a household pays. The page does not state the price of the all-inclusive plan, the terms of the 15-Year Aira Guarantee, or finance rates; none of these has been reported here.
What happens next
No dated next steps are given on the profile. The description is dated May 2026 and the opening hours and contact details are listed as current1.
Sources1 cited
- Aira - Renewable energy in Stretford, trustedtraders.which.co.uk