The Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES) has unveiled a refreshed brand identity and new website, marking the next stage in its evolution within the UK home energy sector1. The announcement is dated 28 July 2026 and is carried on the scheme's own site1.
HIES describes itself as raising standards in home energy improvements by supporting Accredited Installers and providing homeowners with dependable protection2. It states that all HIES Accredited Installers operate under a consumer code approved by the Chartered Trading Standards Institute, and that HIES is certified to ISO 9001, the internationally recognised quality management standard, with internal processes independently audited2.
"has unveiled a refreshed brand identity and new website, marking the next stage in its evolution within the UK home energy sector"
The scheme's own account of the change is brief. The announcement does not set out what has changed in the brand, what the new website contains, or whether the consumer code terms, installer accreditation requirements or complaint routes are affected. Those points have not been reported1. The site lists George Clarke as HIES Brand Ambassador2.
Separately, HIES has reported the successful completion of its ISO 9001 recertification, with the external audit identifying zero non-conformances and no opportunities for improvement1. HIES has also marked ten years since receiving Chartered Trading Standards Institute Approved Consumer Code status, having held it since 20151.
| Item | Detail |
|---|---|
| Refreshed brand identity and new website | Next stage in its evolution within the UK home energy sector1 |
| ISO 9001 recertification | Zero non-conformances, no opportunities for improvement1 |
| Ten years of CTSI Approved Consumer Code status | Consumer Code status held since 20151 |
Why it matters for households
For a householder buying insulation, solar PV, battery storage or a heat pump, the practical value of a scheme such as HIES lies in what sits behind the logo: a code of practice, an accreditation check on the installer, and a route to redress if work goes wrong. HIES states that its accredited installers operate under a CTSI Approved Consumer Code and that its own processes are independently audited to ISO 90012. A change of brand and website does not, on the information published, alter those arrangements1.
The wider context is demand. HIES has reported that demand for technologies such as solar PV and battery storage continues to increase, and that growth brings greater competition and higher homeowner expectations1. It has also carried a Chartered Trading Standards Institute warning that rising demand under the Warm Homes Plan may increase opportunities for unscrupulous activity unless additional safeguards are introduced1. For a household weighing up work on its own energy independence, the identity of the scheme behind an installer is one of the few checks available before money changes hands. The installer schemes and consumer codes landscape, including TrustMark, RECC and HIES, sets out how those checks differ.
What happens next
No dated next steps are given for the rebrand. HIES has not reported a timetable for further changes to its code, its accreditation process or its website1.
Sources2 cited
- [](https://hies.org.uk/feed/), hies.org.uk
- Protecting Homeowners. Supporting Installers. - HIES, hiesscheme.org.uk